The Gillette Company
1 Gillette Park,
Boston, 02127-1096, MA,
United States
Boston, 02127-1096, MA,
United States
1 617-421-7000
Manufacturing
The Gillette Company Technographics
The Gillette Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Gillette Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 28700 The Gillette Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Gillette Company has purchased the following applications: Affirm for Payment Processing in 2019, Pypestream for Chatbots and Conversational AI in 2020, Pega Process Mining (Formerly EverFlow) for Process Mining in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Gillette Company is running and its propensity to invest more and deepen its relationship with Affirm , Apple , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Gillette Company revenues, which have grown to $4.94 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Gillette Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Gillette Company Tech Stack and Enterprise Applications
The Gillette Company ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Affirm | Legacy | Affirm | Payment Processing | ERP | n/a | 2019 | 2019 |
In 2019 The Gillette Company implemented Affirm on its website, deploying the Affirm payment option into its online checkout. The deployment integrated Affirm as a Point of Sale financing option within the e-commerce checkout on gillette.com, presenting installment options to consumers and handling payment authorization and settlement through Affirm.
The Affirm Payment Processing implementation connected Affirm to the storefront checkout and order capture process, aligning payment events with order fulfillment and finance reconciliation. Operational scope centered on the United States web storefront and impacted e-commerce, finance, and customer service functions, with governance focused on checkout configuration, payment acceptance rules, and how customer eligibility and installment choices are presented during checkout.
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2022 | 2022 |
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The Gillette Company AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pypestream | Legacy | Pypestream | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, The Gillette Company deployed Pypestream on its website. Pypestream, a Chatbots and Conversational AI application, was provisioned as the site’s primary customer-facing conversational layer to handle consumer inquiries, guide self-service interactions, and surface contextual content across product and support pages.
The Gillette Company Pypestream deployment emphasized web-based conversational workflows, natural language understanding, message orchestration, and scripted decision-tree experiences, supporting customer service and digital commerce functions. Operational coverage was focused on online consumer engagement on gillette.com, with governance practices for conversation content versioning, flow updates, and ongoing monitoring to manage conversational accuracy and content consistency.
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The Gillette Company Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pegasystems | Legacy | Pega Process Mining (Formerly EverFlow) | Process Mining | Analytics and BI | n/a | 2022 | 2022 |
In 2022, The Gillette Company deployed Pega Process Mining (Formerly EverFlow) on its consumer-facing website. The implementation uses Process Mining to instrument web event streams and analyze customer journey flows across digital touchpoints. Pega Process Mining (Formerly EverFlow) was configured to execute process discovery, variant analysis, and visual process mapping from captured web interaction telemetry, aligning Process Mining analytics with session-level and clickstream patterns. Configuration emphasized event capture, automated model generation, and visualization modules to convert raw web events into actionable process models. Operational coverage focused on digital experience and customer-facing functions, with analytic outputs routed to digital teams and experience owners to inform governance and workflow adjustments. Governance workstreams established model refresh cadence and analytic workflows to maintain continuous process visibility on the website, and The Gillette Company is using EverFlow on their website.
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The Gillette Company Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2022 | 2022 |
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The Gillette Company eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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Product Review Management | eCommerce |
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2021 | 2021 |
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The Gillette Company CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2019 | 2019 |
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Customer Data Platform | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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The Gillette Company ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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The Gillette Company TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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The Gillette Company IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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The Gillette Company CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at The Gillette Company
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by The Gillette Company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Gillette Company IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Gillette Company digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD The Gillette Company Technographics
The Gillette Company is a Manufacturing organization based in United States,
with around 28700 employees and annual revenues of $4.94 billion.
The Gillette Company operates a diverse technology stack with applications such as
Affirm, Pypestream and Pega Process Mining (Formerly EverFlow),
covering areas like Payment Processing, Chatbots and Conversational AI and Process Mining.
The Gillette Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Affirm, Pypestream and Pegasystems.
The Gillette Company recently adopted applications including
PayPal Braintree in 2022, Pega Process Mining (Formerly EverFlow) in 2022 and Slack Connect in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Gillette Company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Gillette Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Gillette Company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.