The Jewellery Channel Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by The Jewellery Channel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 95 The Jewellery Channel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Jewellery Channel has purchased the following applications: Paysafe for Payment Processing in 2020, Predictive GenAI for Generative AI Platforms in 2025, LiveChat for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Jewellery Channel is running and its propensity to invest more and deepen its relationship with Paysafe , Apple , Pecan AI or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Jewellery Channel revenues, which have grown to $53.3 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Jewellery Channel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Paysafe | Legacy | Paysafe | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2022 | 2022 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pecan AI | Legacy | Predictive GenAI | Generative AI Platforms | AI Development | n/a | 2025 | 2025 |
In 2025, The Jewellery Channel implemented Predictive GenAI from Pecan AI under the Generative AI Platforms category. The deployment focused on the retailer's ShopTJC e-commerce operations to introduce purchase likelihood scoring and automated shipment consolidation into shipping decisioning.
Analysts built a production-grade Predictive GenAI model in about a week without prior machine learning experience, configuring model training, validation, and inference pipelines to produce purchase likelihood scores. Functional capabilities implemented centered on purchase likelihood prediction and shipment consolidation logic, with the model delivering scored outputs consumed by operational rules for packing and dispatch.
Predictions were deployed directly into shipping workflows, integrating with fulfillment processes across United Kingdom retail and logistics operations to enable programmatic consolidation and avoid redundant packages. The implementation also established the Generative AI Platforms environment as a foundation for follow-on projects, including churn prediction and fraud prediction initiatives.
The live implementation produced explicit operational outcomes, cutting shipping costs by 6 percent and eliminating approximately 2,000 to 3,000 redundant shipments per month in the United Kingdom. The program emphasized rapid production model development and operationalization, enabling immediate savings and a repeatable pattern for subsequent predictive use cases.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2015 | 2015 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Social Media Management | CRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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