Bhopal, 462026,
India
The Maple Hotel India Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by The Maple Hotel India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 The Maple Hotel India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Maple Hotel India has purchased the following applications: WebMaxy Analyzer for Customer Experience in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Maple Hotel India is running and its propensity to invest more and deepen its relationship with WebMaxy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Maple Hotel India revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Maple Hotel India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| WebMaxy | Legacy | WebMaxy Analyzer | Customer Experience | CRM | n/a | 2023 | 2023 |
In 2023 The Maple Hotel India implemented WebMaxy Analyzer to address hospitality CRM and guest booking workflows under the Customer Experience category. The deployment focused on website instrumentation and agent tooling to increase direct bookings and improve guest communication at the Bhopal property.
The implementation configured WebMaxy Analyzer for website analytics, booking call to action widgets, and agent dashboards, and it leveraged WebMaxy messaging features on WhatsApp to support guest engagement. Functional workflows emphasized reservation capture, guest inquiry triage, agent response orchestration, and CRM record updates consistent with Customer Experience operations.
Integrations centered on the hotel website and the WebMaxy WhatsApp and agent channels, with operational coverage across reservations and front office teams in Bhopal India. The scope targeted hospitality CRM and guest booking workflows rather than enterprise back office systems.
Vendor reported outcomes included approximately 60 percent improvement in customer reply rates and approximately 45 percent improvement in direct table bookings after adding booking CTAs and agent dashboards, as documented by WebMaxy.
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