The Mark Hotel
25 E 77th St, New York,
New York, 10075, NY,
United States
New York, 10075, NY,
United States
1 212-744-4300
Leisure and Hospitality
The Mark Hotel Technographics
The Mark Hotel Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Mark Hotel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 The Mark Hotel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Mark Hotel has purchased the following applications: M3 Accounting Core for ERP Financial in 2018, Oracle OPERA Property 5 Management for Hotel Property Management in 2018, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Mark Hotel is running and its propensity to invest more and deepen its relationship with M3 , Oracle , Agilysys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Mark Hotel revenues, which have grown to $70.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Mark Hotel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Mark Hotel Tech Stack and Enterprise Applications
The Mark Hotel ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| M3 | Legacy | M3 Accounting Core | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, The Mark Hotel implemented M3 Accounting Core for core hotel accounting operations. The deployment focused on ERP Financial functions supporting the hotel finance organization and front office accounting workflows at The Mark Hotel New York property.
The M3 Accounting Core implementation encompassed standard ERP Financial modules including general ledger, accounts receivable, accounts payable, cash management, billing and invoicing, and bank reconciliation. Configuration emphasized daily revenue and expense cash projection, automated posting of credit card payments, processing of wire transfers, and management of travel agency commission payments, aligning system-led workflows with the hotel accounting calendar.
Integrations were implemented with the Opera property management system as part of folio-level billing and charge posting, and with merchant services for credit card activity monitoring and refund processing. Operational coverage included guest folio billing, direct billing to companies, chargeback and refund handling, and daily bank reconciliations for all cash accounts, tying front desk transaction detail into the M3 Accounting Core ledger.
Operational governance centered on consolidating daily cash projection, payment posting, and reconciliation processes within M3 Accounting Core, and formalizing billing query and refund workflows between accounting and front office teams. The implementation reflected practical accounting operations such as billing queries on folios, responding to chargebacks, and maintaining guest aging reports using M3 Accounting Core.
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The Mark Hotel ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle OPERA Property 5 Management | Hotel Property Management | ERP Services and Operations | n/a | 2018 | 2018 |
The Mark Hotel implemented Oracle OPERA Property 5 Management in 2018 for Hotel Property Management, deploying the application to manage core front office and finance operations at its New York property. The Oracle OPERA Property 5 Management implementation is positioned as the centralized system of record for reservations, guest folios, billing, and cash handling across the property.
Implementation focused on configuration of front desk and cashiering modules, folio management, rate and inventory controls, and accounts receivable workflows consistent with Hotel Property Management capabilities. Configuration work included folio query handling, direct billing workflows to corporate accounts, travel agency commission billing, and functional setup to support daily revenue and expense cash projection and bank reconciliation processes.
The deployment integrated Oracle OPERA Property 5 Management with merchant services for credit card authorization and settlement, supporting daily credit card payment posting, refunds, and chargeback response workflows. The implementation also operated alongside M3 software as noted by hotel accounting staff, enabling handoffs for back office accounting tasks such as wire transfers and consolidated cash account reconciliation.
Operational governance centered on finance and front office process alignment, with role segmentation for cashiering, revenue posting, and billing dispute resolution. Rollout emphasized operational workflows for billing queries on folios, processing domestic and international wire transfers, and maintaining guest aging reports, ensuring Oracle OPERA Property 5 Management served both guest service and accounting functions at The Mark Hotel.
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Point Of Sale | ERP Services and Operations |
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2016 | 2016 |
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Point Of Sale | ERP Services and Operations |
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2017 | 2017 |
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Reservation and Booking Management | ERP Services and Operations |
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2014 | 2014 |
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The Mark Hotel Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, The Mark Hotel deployed Microsoft 365 as its Collaboration platform. The Mark Hotel uses Microsoft 365 on their website and across property and corporate operations. Microsoft 365 provides cloud email, document libraries, real-time team communication, and productivity applications for staff.
Deployment included tenant-level provisioning with Exchange Online for mail, SharePoint Online and OneDrive for document management and content staging, and Microsoft Teams for staff coordination and incident response. The Mark Hotel Microsoft 365 Collaboration supports guest services, front desk operations, reservations, marketing, and finance, and use on the website indicates web content and contact workflows tied to the tenant. Governance was implemented through centralized tenant controls, identity management, role-based access, and content publishing workflows to align operational teams.
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The Mark Hotel CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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The Mark Hotel IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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The Mark Hotel CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at The Mark Hotel
| First Name | Last Name | Title | Function | Department | Phone | |
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Financial Controller | Director | Finance | |
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Director of Information Technology | Director | IT | |
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General Manager | Manager | Finance | |
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Assistant Controller | Director | Finance | |
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Apps Being Evaluated by The Mark Hotel Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Mark Hotel IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Mark Hotel digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD The Mark Hotel Technographics
The Mark Hotel is a Leisure and Hospitality organization based in United States,
with around 400 employees and annual revenues of $70.0 million.
The Mark Hotel operates a diverse technology stack with applications such as
M3 Accounting Core, Oracle OPERA Property 5 Management and Microsoft 365,
covering areas like ERP Financial, Hotel Property Management and Collaboration.
The Mark Hotel has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as M3, Oracle and Microsoft.
The Mark Hotel recently adopted applications including
Salesforce Sales Cloud in 2021, Amazon Elastic Load Balancing (ELB) in 2021 and Amazon CloudFront in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Mark Hotel’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Mark Hotel’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Mark Hotel technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.