The Pavilions Hotels & Resorts
19-27 Wyndham Street,
Hong Kong, x,
Hong Kong
Hong Kong, x,
Hong Kong
852 3702 6588
Leisure and Hospitality
The Pavilions Hotels & Resorts Technographics
The Pavilions Hotels & Resorts Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Pavilions Hotels & Resorts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 97 The Pavilions Hotels & Resorts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Pavilions Hotels & Resorts has purchased the following applications: Infor SunSystems for ERP Financial in 2017, Sojern for Guest Management in 2021, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Pavilions Hotels & Resorts is running and its propensity to invest more and deepen its relationship with Infor , Sojern , STAAH or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Pavilions Hotels & Resorts revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Pavilions Hotels & Resorts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Pavilions Hotels & Resorts Tech Stack and Enterprise Applications
The Pavilions Hotels & Resorts ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, The Pavilions Hotels & Resorts implemented Infor SunSystems as its global financial platform, positioning Infor SunSystems within the ERP Financial category to centralize cross-border accounting and reporting. The deployment covered financial operations across the companys Bali, Phuket, Madrid, and Amsterdam properties and was delivered alongside Infor Hospitality Management System HMS for property operations to create a unified systems fabric across the brand.
Infor SunSystems was configured to consolidate core ERP Financial capabilities including general ledger, accounts payable, accounts receivable, multi-currency transaction handling, and consolidated reporting. Configuration emphasized a harmonized chart of accounts across properties, centralized posting rules, and standardized financial workflows to reduce manual reconciliations and support executive reporting.
The deployment integrated the financial platform with hotel operations by aligning Infor SunSystems with Infor Hospitality Management System HMS, enabling transactional flow from property operations into the centralized finance ledger and improving visibility for the Executive Team. Operational coverage focused on Finance and Executive leadership across APAC and Europe properties, with the company planning to extend Infor SunSystems and complementary Infor solutions to upcoming properties.
Governance changes accompanied the rollout, instituting centralized data ownership, a single source of truth for financial information, and standardized reporting cadences across sites. The relationship with the team at Infor played a key role in configuration and rollout activities, supporting the organization in unifying processes and establishing global control points.
The Pavilions reported anticipated time savings and reductions in errors as direct outcomes of the deployment, and stated that Infor SunSystems would enable better decision making by executive leadership. Infor additionally highlighted the potential to leverage Infor SunSystems and Infor HRM to support future business growth.
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The Pavilions Hotels & Resorts ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sojern | Legacy | Sojern | Guest Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, The Pavilions Hotels & Resorts implemented Sojern on their website. The deployment positions Sojern as a Guest Management solution to capture on-site traveler intent and assemble audience segments for targeted marketing and booking funnel orchestration. The implementation scope was site level, focused on the public website and direct booking touchpoints rather than back office systems.
Sojern was embedded via site level tracking, with scripts instrumenting page views, search interactions and booking funnel events to feed audience construction. Configuration emphasized audience segmentation, campaign activation and remarketing tag management, with Sojern dashboards used for campaign setup and monitoring. These functional modules align with common Guest Management workflows for travel marketers, including segmentation, campaign orchestration and measurement.
Rollout and operational ownership rested with the hotel digital and marketing teams, who staged page level tagging and maintained tagging standards. Governance included cataloguing tracked events and implementing consent and privacy controls to manage first party audience signals. Ongoing operations use Sojern reporting to refine site audiences and inform marketing activation on the website.
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Reservation and Booking Management | ERP Services and Operations |
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2021 | 2021 |
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Reservation and Booking Management | ERP Services and Operations |
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2019 | 2019 |
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Reservation and Booking Management | ERP Services and Operations |
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2019 | 2019 |
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The Pavilions Hotels & Resorts Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, The Pavilions Hotels & Resorts implemented Microsoft 365. The Microsoft 365 deployment in Hong Kong functions as the hotel group's Collaboration platform, consolidating corporate email, internal communications, and document sharing across its corporate and operational teams.
Configuration aligns with standard Microsoft 365 capabilities such as Exchange Online for messaging, SharePoint Online and OneDrive for content management, and Microsoft Teams for conferencing and persistent chat, reflecting common Collaboration workflows. The rollout focuses on corporate functions including operations, reservations support, finance, and human resources, and includes user provisioning and content governance policies to control access and retention for the 97 employee organization.
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The Pavilions Hotels & Resorts eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Shopping Cart Management | eCommerce |
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2021 | 2021 |
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The Pavilions Hotels & Resorts CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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The Pavilions Hotels & Resorts PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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The Pavilions Hotels & Resorts IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at The Pavilions Hotels & Resorts
| First Name | Last Name | Title | Function | Department | Phone | |
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Group Director | Director | Finance | |
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Financial Controller | Director | Finance | |
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Managing Director | Director | Finance | |
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Apps Being Evaluated by The Pavilions Hotels & Resorts Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Pavilions Hotels & Resorts IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Pavilions Hotels & Resorts digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD The Pavilions Hotels & Resorts Technographics
The Pavilions Hotels & Resorts is a Leisure and Hospitality organization based in Hong Kong,
with around 97 employees and annual revenues of $10.0 million.
The Pavilions Hotels & Resorts operates a diverse technology stack with applications such as
Infor SunSystems, Sojern and Microsoft 365,
covering areas like ERP Financial, Guest Management and Collaboration.
The Pavilions Hotels & Resorts has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Sojern and Microsoft.
The Pavilions Hotels & Resorts recently adopted applications including
Sojern in 2021, STAAH in 2021 and OpenCart in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Pavilions Hotels & Resorts’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Pavilions Hotels & Resorts’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Pavilions Hotels & Resorts technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.