The Royal Bank of Scotland International Limited
36 St Andrew Square,
Edinburgh, EH2 2YB,
United Kingdom
Edinburgh, EH2 2YB,
United Kingdom
44 345 724-2424
Banking and Financial Services
The Royal Bank of Scotland International Limited Technographics
The Royal Bank of Scotland International Limited Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Royal Bank of Scotland International Limited and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1600 The Royal Bank of Scotland International Limited employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Royal Bank of Scotland International Limited has purchased the following applications: Aon Hewitt Benefits Solution for Benefits Administration in 2010, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2016, Oracle OBIEE for Analytics and BI in 2008 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Royal Bank of Scotland International Limited is running and its propensity to invest more and deepen its relationship with Aon Hewitt , LivePerson , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Royal Bank of Scotland International Limited revenues, which have grown to $910.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Royal Bank of Scotland International Limited intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Royal Bank of Scotland International Limited Tech Stack and Enterprise Applications
The Royal Bank of Scotland International Limited HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Aon Hewitt | Legacy | Aon Hewitt Benefits Solution | Benefits Administration | HCM | n/a | 2010 | 2011 |
In 2010, The Royal Bank of Scotland International Limited deployed Aon Hewitt Benefits Solution for Benefits Administration as part of a multi phase HR systems program. The implementation was positioned alongside existing PeopleSoft HCM9.1 and CRM 9.1 capabilities, and targeted centralized benefits administration across the bank's UK, Ireland, APAC and Americas operations.
The Aon Hewitt Benefits Solution was configured to manage core benefits administration workflows, including eligibility determination, enrollment processing, and benefits lifecycle management, integrated into employee facing channels. Implementation work referenced PeopleSoft Core HR, Employee and Manager Self Service, Portal and PeopleSoft Security as part of solution configuration, while Enterprise Learning Management, ePerformance Management and Talent Acquisition Manager were retained as adjacent HR modules within the operational landscape.
Integrations were executed with PeopleSoft HCM9.1 for authoritative HR data, with Global Payroll for downstream deduction and payroll feeds, and with CRM Helpdesk for case management related to benefits inquiries. The technical scope also included Talemetry for talent technology interactions and Candidate Gateway for hiring related eligibility flows, enabling benefit eligibility and enrollment rules to leverage recruiting and onboarding events.
Governance emphasized role based access through PeopleSoft Security and the corporate portal, with phased rollout and production support to stabilize live modules. Project delivery included multiple implementation phases and ongoing production support for Core HR, self service, payroll and benefits modules, aligning benefits administration processes with existing HR, payroll and CRM operational workflows.
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The Royal Bank of Scotland International Limited AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, The Royal Bank of Scotland International Limited deployed LivePerson Conversational Cloud on its corporate website. The deployment uses LivePerson Conversational Cloud in the Chatbots and Conversational AI category to provide a web-based conversational interface for customer-facing digital channels and online banking inquiries.
Functional modules implemented center on web-embedded chat sessions, natural language understanding for intent classification, session management, automated messaging workflows, and conversational routing to agent escalation. The LivePerson Conversational Cloud implementation includes configurable response libraries and triggers for human handoff, reflecting standard chatbot orchestration and runtime control features common to Chatbots and Conversational AI solutions.
Architecturally the solution is implemented as a front-end conversational layer on the bank website, with session state and conversation services provided through the LivePerson platform. Operational governance and content stewardship are structured around digital channels and customer service teams, with ongoing intent tuning, response library maintenance, and compliance-aligned conversation controls to manage conversational content and escalation workflows.
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The Royal Bank of Scotland International Limited Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle OBIEE | Analytics and BI | Analytics and BI | n/a | 2008 | 2008 |
In 2008, The Royal Bank of Scotland International Limited implemented Oracle OBIEE to establish a centralized enterprise reporting capability. The deployment is positioned in the Analytics and BI category and was intended to provide governed reporting and self service analysis for the bank's BI team and reporting stakeholders.
Oracle OBIEE was configured to deliver enterprise reporting, interactive dashboards, ad hoc query and a governed semantic layer. The implementation included metadata modeling, presentation catalogs, scheduled report distribution and an OBIEE server layer to centralize business logic and security.
The OBIEE implementation was integrated with the bank's data warehouse and data mart feeds to populate subject area reporting, and it has been operated alongside QlikView with plans to introduce Spotfire. Operational ownership sits with the BI team which manages processes, enhancements and ongoing improvements across OBIEE, QlikView and the planned Spotfire onboarding.
Governance emphasized a centralized BI change control and enhancement request workflow, formalized release windows and role based access to the semantic layer. The implementation narrative centers on system architecture, BI service ownership and a structured enhancement pipeline supporting cross functional reporting needs.
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The Royal Bank of Scotland International Limited Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2019 | 2019 |
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The Royal Bank of Scotland International Limited CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2020 | 2020 |
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The Royal Bank of Scotland International Limited TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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The Royal Bank of Scotland International Limited IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at The Royal Bank of Scotland International Limited
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by The Royal Bank of Scotland International Limited Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Royal Bank of Scotland International Limited IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Royal Bank of Scotland International Limited digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD The Royal Bank of Scotland International Limited Technographics
The Royal Bank of Scotland International Limited is a Banking and Financial Services organization based in United Kingdom,
with around 1600 employees and annual revenues of $910.0 million.
The Royal Bank of Scotland International Limited operates a diverse technology stack with applications such as
Aon Hewitt Benefits Solution, LivePerson Conversational Cloud and Oracle OBIEE,
covering areas like Benefits Administration, Chatbots and Conversational AI and Analytics and BI.
The Royal Bank of Scotland International Limited has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Aon Hewitt, LivePerson and Oracle.
The Royal Bank of Scotland International Limited recently adopted applications including
Adobe Experience Cloud in 2020, Adobe Target Standard in 2020 and Adobe Launch in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Royal Bank of Scotland International Limited’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Royal Bank of Scotland International Limited’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Royal Bank of Scotland International Limited technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.