The Western Cape Department of Health
T20-06, 4 Dorp St, Cape Town City Centre,
Cape Town, 8000,
South Africa
Cape Town, 8000,
South Africa
27 860 142 142
Government
The Western Cape Department of Health Technographics
The Western Cape Department of Health Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Western Cape Department of Health and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 32479 The Western Cape Department of Health employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Western Cape Department of Health has purchased the following applications: Pragma On Key Enterprise Asset Management for Enterprise Asset Management in 2017, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Hotjar for Customer Experience in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Western Cape Department of Health is running and its propensity to invest more and deepen its relationship with Pragma , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Western Cape Department of Health revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Western Cape Department of Health intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Western Cape Department of Health Tech Stack and Enterprise Applications
The Western Cape Department of Health ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pragma | Legacy | Pragma On Key Enterprise Asset Management | Enterprise Asset Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 The Western Cape Department of Health implemented Pragma On Key Enterprise Asset Management as part of its Hospital Revitalisation Program. Pragma On Key Enterprise Asset Management, classified as Enterprise Asset Management, was deployed to address an incomplete asset register and the absence of preventive maintenance identified during the initial assessment at the Provincial Hospital in George.
The implementation established an On Key database and operationalized formal Work Planning and Control procedures. Core capabilities configured included asset identification and verification for both engineering and clinical equipment, criticality ranking driven by a probability and consequence matrix, development of maintenance tactics, preventive maintenance scheduling for critical assets, and procedures for maintenance program development and root cause failure analysis.
Operational coverage centered on the George Provincial Hospital, where the Asset Care Centre worked with the hospital technical team and clinical staff to shift practices from reactive to proactive maintenance. Governance and process changes included asset management policy and strategy, method study and an integrated management system, structured change management and staff development, and the introduction of regular performance monitoring of work execution.
The deployment produced improved asset management reporting, clearer coordination of work activities, and a move toward predominantly proactive maintenance, supporting continuous improvement of revitalized hospital assets. The On Key database and established procedures provided a durable operational foundation for ongoing asset management within the hospital.
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The Western Cape Department of Health Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, The Western Cape Department of Health deployed Cisco Webex Meetings on its public website to provide web-based conferencing for both public engagement and internal collaboration. The deployment positions Cisco Webex Meetings as the department's Audio Video and Web Conferencing layer, enabling browser-accessible virtual meetings and remote participation directly from the department web properties.
The Cisco Webex Meetings implementation was configured to deliver standard Audio Video and Web Conferencing capabilities, including browser joining, video and audio conferencing, screen sharing, meeting recording, participant management, and scheduling workflows. Configuration emphasis was on web embedding and administrative controls, with session moderation, meeting templates, and user access managed through the website interface to support clinical and administrative workflows.
Operational scope centers on supporting the Western Cape Department of Health's public-facing engagement and intra-departmental collaboration across its South Africa operations. Governance focused on web-based access controls and meeting moderation processes to align conferencing access with departmental communications and stakeholder interactions.
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Collaboration | Collaboration |
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2018 | 2018 |
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The Western Cape Department of Health CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017 the Western Cape Department of Health deployed Hotjar on its public website as part of a Customer Experience initiative. The deployment uses the Hotjar client-side tracking snippet embedded in site templates to collect behavioral data across public-facing pages. The Western Cape Department of Health Hotjar Customer Experience implementation supports public website user experience and digital patient engagement, aligning the application with web content and communications functions.
Configuration is focused on standard Hotjar capabilities such as heatmaps, session recordings, funnels and on-page feedback polls, enabling qualitative behavior insight for web teams. No named backend integrations are documented in the provided source, so the implementation is scoped to the public web layer and operated by the department web and digital communications teams. Governance is centered on site-level deployment and analytics stewardship, with monitoring and incremental configuration managed through the web operations workflow.
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Customer Experience | CRM |
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2020 | 2020 |
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The Western Cape Department of Health PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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The Western Cape Department of Health IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at The Western Cape Department of Health
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by The Western Cape Department of Health Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Western Cape Department of Health IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Western Cape Department of Health digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD The Western Cape Department of Health Technographics
The Western Cape Department of Health is a Government organization based in South Africa,
with around 32479 employees and annual revenues of $2.00 billion.
The Western Cape Department of Health operates a diverse technology stack with applications such as
Pragma On Key Enterprise Asset Management, Cisco Webex Meetings and Hotjar,
covering areas like Enterprise Asset Management, Audio Video and Web Conferencing and Customer Experience.
The Western Cape Department of Health has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Pragma, Cisco Systems and Contentsquare.
The Western Cape Department of Health recently adopted applications including
Intuit Mailchimp Mandrill in 2021, Microsoft Azure Cloud Services in 2021 and Cisco Webex Meetings in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Western Cape Department of Health’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Western Cape Department of Health’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Western Cape Department of Health technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.