The Works Stores
Unit 40 1 Greenwood Square Chelmsley Wood Shopping Centre,
Birmingham, B37 5TR,
United Kingdom
Birmingham, B37 5TR,
United Kingdom
44 12 1788-0857
Retail
The Works Stores Technographics
The Works Stores Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Works Stores and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3211 The Works Stores employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Works Stores has purchased the following applications: Apple Pay for Payment Processing in 2020, Microsoft 365 for Collaboration in 2022, Salesforce Commerce Cloud for eCommerce in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Works Stores is running and its propensity to invest more and deepen its relationship with Apple , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Works Stores revenues, which have grown to $294.4 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Works Stores intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Works Stores Tech Stack and Enterprise Applications
The Works Stores ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, The Works Stores implemented Apple Pay on its website to enable Payment Processing for online checkout, integrating Apple Pay as the customer-facing payment option in the e-commerce checkout flow. Apple Pay was added to the web storefront to support tokenized card capture and the native Apple device payment sheet experience, aligning the company Application name Apple Pay with the Payment Processing business function for e-commerce payments.
The implementation used client side Apple Pay JavaScript integration, merchant validation, and server side receipt of payment tokens which are forwarded to the retailer's existing payment processing interfaces. Operational coverage was the consumer-facing website across compatible Apple devices and desktop Safari, focused on online retail checkout. Governance included checkout configuration and merchant account provisioning, with server level controls for payment acceptance and token handling to align payment flow and fraud controls with the company checkout workflow.
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The Works Stores Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, The Works Stores implemented Microsoft 365 to establish Collaboration capabilities across its UK retail and corporate operations. The Works Stores is a UK retailer with approximately 3211 employees, and public web source references to Microsoft 365 indicate tenant level or service usage tied to their website. Microsoft 365 is positioned to support unified communications, email, document management and team collaboration as core productivity tooling for the business.
The Microsoft 365 implementation encompasses category aligned capabilities such as Exchange Online email, Microsoft Teams for synchronous collaboration, SharePoint for intranet and document libraries, and OneDrive for endpoint file synchronization, configured to support merchandising, store operations, human resources and corporate IT workflows. Deployment and operational coverage focus on corporate offices and retail support functions across the United Kingdom, with governance centered on centralized tenant administration, identity and access management, and content classification to manage collaboration and information lifecycle. Public site references to Microsoft 365 further corroborate that Microsoft 365 services are integrated into the company environment rather than being limited to isolated pilot projects.
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The Works Stores eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Commerce Cloud | eCommerce | eCommerce | n/a | 2020 | 2020 |
In 2020, The Works Stores deployed Salesforce Commerce Cloud for eCommerce on their website. The implementation established Salesforce Commerce Cloud as the primary digital storefront platform for theworks.co.uk, centralizing product catalog, pricing, promotions, and customer-facing merchandising for the United Kingdom online channel.
Configuration emphasized storefront and catalog management, site content management, product merchandising, checkout workflows, and order capture capabilities consistent with the eCommerce category. The deployment used the cloud SaaS architecture model typical of Salesforce Commerce Cloud, enabling API-driven commerce extensibility and headless storefront patterns as standard eCommerce functional paradigms. Governance and operational ownership rested with eCommerce and merchandising teams for catalog and promotional workflows, while IT managed platform configuration and ongoing platform operations.
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eCommerce | eCommerce |
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2012 | 2012 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2012 | 2012 |
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The Works Stores SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2023 | 2023 |
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The Works Stores CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Loyalty | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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The Works Stores IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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The Works Stores CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at The Works Stores
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| No data found | ||||||
Apps Being Evaluated by The Works Stores Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Works Stores IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Works Stores digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD The Works Stores Technographics
The Works Stores is a Retail organization based in United Kingdom,
with around 3211 employees and annual revenues of $294.4 million.
The Works Stores operates a diverse technology stack with applications such as
Apple Pay, Microsoft 365 and Salesforce Commerce Cloud,
covering areas like Payment Processing, Collaboration and eCommerce.
The Works Stores has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Apple, Microsoft and Salesforce.
The Works Stores recently adopted applications including
Zebra Workcloud Inventory Optimization Suite in 2023, Microsoft 365 in 2022 and Enactor Customer Loyalty in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Works Stores’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Works Stores’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Works Stores technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.