Thorlabs
56 Sparta Ave,
Newton, 07860, NJ,
United States
Newton, 07860, NJ,
United States
1 973-300-3000
Manufacturing
Thorlabs Technographics
Thorlabs Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Thorlabs and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1800 Thorlabs employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Thorlabs has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2021, Paychex myStaffingPro Applicant Tracking Software for Applicant Tracking System in 2016, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Thorlabs is running and its propensity to invest more and deepen its relationship with Microsoft , Paychex , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Thorlabs revenues, which have grown to $315.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Thorlabs intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Thorlabs Tech Stack and Enterprise Applications
Thorlabs ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Microsoft Dynamics AX | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2021 | 2022 |
In 2021, Thorlabs migrated from Microsoft Dynamics AX to Microsoft Dynamics 365 for Finance and Operations to consolidate core finance and manufacturing financial processes. The Microsoft Dynamics 365 for Finance and Operations rollout targeted the companys ERP Financial layer for corporate accounting and manufacturing cost capture across its Newton, New Jersey manufacturing footprint and headquarters finance functions.
The implementation configured Microsoft Dynamics 365 for Finance and Operations with standard ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, fixed assets management, procurement-to-pay workflows, and inventory valuation controls aligned to manufacturing cost structures. Configuration emphasis reflected manufacturing-aligned financial processes, transaction-level cost flows, and financial reporting needs typical for an ERP Financial platform supporting production planning and costing.
The program included a migration path from Microsoft Dynamics AX to the Microsoft Dynamics 365 for Finance and Operations data model, and implementation workstreams covered master data consolidation, chart of accounts harmonization, and transactional cutover planning for finance and inventory. Integration scope focused on linking finance transactions with operational manufacturing systems and procurement processes to ensure financial postings reflect shop floor and purchasing activity.
Governance was led internally, with a named Program Manager for the D365 F&O Transformation starting May 2021, supported by manufacturing leadership and finance stakeholders to steer configuration, testing, and phased rollout decisions. Cross-functional governance emphasized change control, testing cycles, and readiness gates to coordinate finance and manufacturing go-live activities.
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Thorlabs HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Paychex | Legacy | Paychex myStaffingPro Applicant Tracking Software | Applicant Tracking System | HCM | n/a | 2016 | 2016 |
In 2016, Thorlabs implemented Paychex myStaffingPro Applicant Tracking Software. The Paychex myStaffingPro Applicant Tracking Software is deployed as the companys external careers site ATS and is used to manage job postings and candidate intake directly through Thorlabs website.
As an Applicant Tracking System it is configured to support standard recruiting capabilities including requisition management, candidate sourcing and resume parsing, applicant tracking, and interview scheduling workflows. Operational coverage focuses on corporate recruiting and HR teams and hiring managers, with the application serving as the central system for applicant lifecycle management on the public careers portal.
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Thorlabs AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Thorlabs implemented LivePerson Conversational Cloud on their website. The deployment registered LivePerson Conversational Cloud as the customer facing conversational layer under the Chatbots and Conversational AI category, delivering automated messaging and web chat capabilities to the Thorlabs site. This implementation targets customer facing digital channels and aligns with conversational interface patterns typical for Chatbots and Conversational AI solutions.
The LivePerson Conversational Cloud deployment is configured to host the conversational UI and intent driven message orchestration, including session management and natural language understanding modules common to the category. Operational scope is centered on web based customer engagement rather than internal systems, and governance activities focused on conversation content, intent taxonomy, and training data curation to sustain bot performance. The implementation is positioned to support customer support and commercial inquiry workflows through automated responses and human agent handoff capabilities where appropriate.
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Thorlabs Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Thorlabs Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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Thorlabs ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Thorlabs PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Thorlabs IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Thorlabs CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Thorlabs
| First Name | Last Name | Title | Function | Department | Phone | |
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Infrastructure System Director | Director | IT | |
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Global IT Manager | Manager | IT | |
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Ecommerce Sales & Marketing Manager | Manager | Marketing | |
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CFO | CXO | Finance | |
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Controller | Director | Finance | |
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CEO | CXO | Finance | |
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VP Operations | VP | Operations | |
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Human Resources Manager | Manager | HR | |
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Payroll Specialist | Manager | Finance | |
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Manager IT | Manager | Finance | |
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Head of Human Resources | Director | HR | |
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Talent Acquisition Manager | Manager | HR | |
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Apps Being Evaluated by Thorlabs Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Thorlabs IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Thorlabs digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Thorlabs Technographics
Thorlabs is a Manufacturing organization based in United States,
with around 1800 employees and annual revenues of $315.0 million.
Thorlabs operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Paychex myStaffingPro Applicant Tracking Software and LivePerson Conversational Cloud,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Thorlabs has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Paychex and LivePerson.
Thorlabs recently adopted applications including
Microsoft Dynamics 365 for Finance and Operations in 2021, LivePerson Conversational Cloud in 2021 and Microsoft 365 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Thorlabs’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Thorlabs’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Thorlabs technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.