ThousandEyes, a Cisco Company
500 Terry A Francois Blvd,
San Francisco, 94158, CA,
United States
San Francisco, 94158, CA,
United States
1 800-757-1353
Professional Services
ThousandEyes, a Cisco Company Technographics
ThousandEyes, a Cisco Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ThousandEyes, a Cisco Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 ThousandEyes, a Cisco Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ThousandEyes, a Cisco Company has purchased the following applications: PayPal Braintree for Payment Processing in 2012, Lumity Benefits Platform for Benefits Administration in 2017, Drift AI Chatbot for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ThousandEyes, a Cisco Company is running and its propensity to invest more and deepen its relationship with PayPal , Lumity , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ThousandEyes, a Cisco Company revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ThousandEyes, a Cisco Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ThousandEyes, a Cisco Company Tech Stack and Enterprise Applications
ThousandEyes, a Cisco Company ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Braintree | Payment Processing | ERP | n/a | 2012 | 2012 |
In 2012, ThousandEyes, a Cisco Company, implemented PayPal Braintree on its website as the primary Payment Processing layer for online checkout and subscription billing. PayPal Braintree was embedded into public checkout flows to capture customer payment instruments and to support card and digital wallet transactions for the professional services business.
The implementation used PayPal Braintree client-side components and server-side APIs, leveraging hosted fields and the JavaScript SDK to collect payment data and create payment method tokens. Tokenization and the Braintree vault were configured so raw card data is transmitted directly to PayPal Braintree and subsequent charges reference stored payment method tokens.
Operational scope covered the public website checkout pages and invoicing workflows, with finance and web engineering responsible for transaction handling, merchant account configuration, and reconciliation processes. The deployment implemented standard payment-processing capabilities including authorization, capture, refunds, and vault management to support recurring billing scenarios.
Governance included merchant account configuration, card verification controls, and documented procedures for dispute and chargeback handling, with finance and customer support owning operational workflows. The PayPal Braintree Payment Processing integration was positioned to centralize online payments for ThousandEyes, a Cisco Company, and to standardize payment method handling across web-facing billing interfaces.
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ThousandEyes, a Cisco Company HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Lumity | Legacy | Lumity Benefits Platform | Benefits Administration | HCM | n/a | 2017 | 2017 |
In 2017, ThousandEyes, a Cisco Company, implemented the Lumity Benefits Platform to manage Benefits Administration for its U.S.-based professional services workforce. Deployment was focused on HR and benefits workflows supporting approximately 600 employees and the company’s group health insurance procurement.
Independent reporting indicates Lumity helped ThousandEyes identify a better group health plan and achieve roughly 15% savings on group insurance, an HR and benefits administration outcome reported in public coverage. The reporting does not enumerate specific product modules, however the activity described aligns with core capabilities of a Benefits Administration platform, notably plan modeling, renewal strategy and enrollment management.
Configuration likely centered on employer plan analysis, carrier negotiation support and renewal orchestration under HR governance, with benefits administration processes reoriented toward data driven plan selection and annual renewal planning. Integration details were not disclosed, the implementation narrative is therefore focused on benefits decision workflows and procurement outcomes rather than system to system integrations.
The Lumity Benefits Platform was the named application used by ThousandEyes for Benefits Administration, with public coverage citing both a change in the group health plan and an approximate 15% reduction in group insurance costs as direct results of the engagement.
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ThousandEyes, a Cisco Company AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, ThousandEyes, a Cisco Company deployed Drift AI Chatbot on its website as a site-embedded conversational layer. The deployment of Drift AI Chatbot is part of ThousandEyes' Chatbots and Conversational AI approach to engage website visitors through automated conversational flows and contextual message delivery.
The implementation emphasizes conversational lead capture, qualification workflows, scripted playbooks, and automated routing into sales and support workflows, with configuration focused on response templates and session context tracking. Operational scope centers on web visitor engagement and qualification, and the Drift AI Chatbot is used to instrument conversational engagement, surface qualified contacts, and hand off complex interactions to human teams when required.
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ThousandEyes, a Cisco Company Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2011 | 2011 |
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ThousandEyes, a Cisco Company Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Content Management | Content Management |
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2021 | 2021 |
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Contract Lifecycle Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2021 | 2021 |
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ThousandEyes, a Cisco Company CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Customer Data Platform | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ThousandEyes, a Cisco Company ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2019 | 2019 |
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ThousandEyes, a Cisco Company PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2012 | 2012 |
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Transactional Email | PaaS |
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2017 | 2017 |
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ThousandEyes, a Cisco Company IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management, Open-Source Database | IaaS |
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2022 | 2022 |
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ThousandEyes, a Cisco Company CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at ThousandEyes, a Cisco Company
| First Name | Last Name | Title | Function | Department | Phone | |
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VP, Head Of Legal | VP | Legal | |
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Director, Legal | Director | Legal | |
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Head of People and Communities | Director | HR | |
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Corporate Counsel | CXO | Finance | |
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Apps Being Evaluated by ThousandEyes, a Cisco Company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ThousandEyes, a Cisco Company IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ThousandEyes, a Cisco Company digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD ThousandEyes, a Cisco Company Technographics
ThousandEyes, a Cisco Company is a Professional Services organization based in United States,
with around 600 employees and annual revenues of $100.0 million.
ThousandEyes, a Cisco Company operates a diverse technology stack with applications such as
PayPal Braintree, Lumity Benefits Platform and Drift AI Chatbot,
covering areas like Payment Processing, Benefits Administration and Chatbots and Conversational AI.
ThousandEyes, a Cisco Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PayPal, Lumity and Drift.
ThousandEyes, a Cisco Company recently adopted applications including
6sense Account Engagement Platform in 2023, MongoDB Atlas in 2022 and Algolia Search in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ThousandEyes, a Cisco Company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ThousandEyes, a Cisco Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ThousandEyes, a Cisco Company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.