North Tonawanda, 14120, NY,
United States
Thruway Technographics
Thruway Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Thruway and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2700 Thruway employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Thruway has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2016, WooCommerce for eCommerce in 2020, LiveAgent for Customer Support in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Thruway is running and its propensity to invest more and deepen its relationship with Microsoft , Automattic , Quality Unit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Thruway revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Thruway intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Thruway is a global industrial distribution firm that serves leading manufacturers. We help our clients make lasting improvements to their performance and execute their critical objectives. We’ve continued to build a firm uniquely equipped to handle this task. Thruway is a WBENC certified Women's Business Enterprises (WBE) and leading distributor of OEM and MRO products. Each day, we empower hundreds of OEMs in 40 states and 28 countries to increase efficiency, drive growth, and rapidly respond to unique business challenges and opportunities.
Thruway Tech Stack and Enterprise Applications
Thruway ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP | n/a | 2016 | 2016 |
Thruway implemented Microsoft Dynamics GP in 2016 to centralize core ERP Financial controls for its retail finance function. The deployment served Thruway, a 2,700 employee retailer, and concentrated on stabilizing accounts payable and accounts receivable operations across finance and treasury, including invoice intake, vendor payment inquiries, and cash receipt handling. Microsoft Dynamics GP was positioned as the primary Great Plains accounting software for transaction processing and ledger management.
Microsoft Dynamics GP was configured to support payable invoice processing workflows, discrepancy reconciliation, and vendor payment status tracking, while accounts receivable workflows covered posting customer checks and bank wires and routine bank reconciliation. The implementation emphasized standardizing cash application and dispute resolution procedures within the finance organization and embedding transaction-level accounting controls consistent with ERP Financial practices. Operational coverage focused on finance and treasury teams, with process-driven workflows for vendor assistance, payment status communication, and reconciliations managed inside Great Plains accounting software.
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Thruway eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2020 | 2020 |
In 2020, Thruway deployed WooCommerce on its public website. The implementation uses WooCommerce from Automattic as the primary eCommerce storefront to support Thruway's retail merchandising and online sales functions for the United States based retailer with approximately 2,700 employees and $300,000,000 in revenue.
The deployment configures standard eCommerce capabilities including product catalog management, shopping cart and checkout workflows, order management, and extensible payment and shipping extension support typical of WooCommerce. Implemented as a WordPress plugin on the corporate site, WooCommerce centralizes catalog and promotion configuration for merchandising, and enables operational workflows for online order processing and fulfillment coordination. Governance emphasizes cross functional ownership between merchandising and web operations, with configuration and extension control maintained at the site level.
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Thruway CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quality Unit | Legacy | LiveAgent | Customer Support | CRM | n/a | 2017 | 2017 |
In 2017, Thruway implemented LiveAgent on its public website to provide Customer Support. The deployment centers on a web-embedded support interface feeding a centralized cloud-hosted agent console, tying inbound web chat and email inquiries into a unified ticketing stream.
LiveAgent was configured to deliver standard Customer Support functional modules, including ticket management, live chat routing, a knowledge base for self-service, canned responses, and automation rules for ticket assignment and prioritization. The configuration emphasizes multichannel capture and a central dashboard for queue management and agent productivity tracking.
Operational coverage focuses on Thruway retail customer service activity within the United States, with the system used by the companys customer care teams to handle web-originated inquiries and support workflows tied to online ordering and post-sale service. The implementation aligns the LiveAgent ticket lifecycle with existing agent workflows, consolidating customer interactions into a single support queue.
Governance has been oriented around centralized queue management and standard operating procedures for web-chat escalation and ticket resolution, with agent onboarding covering use of the LiveAgent console and knowledge base maintenance. The narrative describes Thruway LiveAgent Customer Support as the primary web-facing support layer for the retailer.
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Customer Support | CRM |
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2024 | 2024 |
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Thruway IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Thruway CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Thruway
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|---|---|---|---|---|---|---|
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Apps Being Evaluated by Thruway Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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