Cagliari, 9123,
Italy
Tiscali Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Tiscali and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 953 Tiscali employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tiscali has purchased the following applications: Chartbeat for Analytics and BI in 2024, expert.ai Cogito Answers for Application, Web and Enterprise Search in 2007, JavaScript for Apps Development in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tiscali is running and its propensity to invest more and deepen its relationship with Chartbeat , expert.ai , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tiscali revenues, which have grown to $108.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tiscali intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Chartbeat | Legacy | Chartbeat | Analytics and BI | Analytics and BI | n/a | 2024 | 2024 |
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| expert.ai | Legacy | expert.ai Cogito Answers | Application, Web and Enterprise Search | Content Management | n/a | 2007 | 2007 | In 2007, Tiscali deployed expert.ai Cogito Answers to automate web and email customer dialogue routing and to generate natural language automated replies. The implementation used expert.ai Cogito Answers in the Application, Web and Enterprise Search category to support customer-service and CRM operations across Tiscali Italy, positioning the application as the front line for inbound digital customer interactions. The deployment centered on Cogito based intelligent CRM capabilities, including automated dialogue classification, email and web routing logic, and automated reply generation tied into agent workflows. expert.ai Cogito Answers was integrated with Tiscali's Siebel CRM to synchronize ticket creation and response context, enabling automated outgoing replies to be recorded in CRM and allowing Siebel to be the system of record for escalations. Operationally the project restructured first line customer-service workflows to route inquiries through the Cogito automation layer and into Siebel for agent intervention when needed, and the vendor described outcomes of faster responses and reduced support costs. |
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | JavaScript | Apps Development | PaaS | n/a | 2024 | 2024 |
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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|
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Backup as a Service (BaaS) | IaaS |
|
2023 | 2023 |
|
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
OSS/BSS | ERP Services and Operations |
|
2021 | 2021 |
|
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
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|
Tag Management | CRM |
|
2024 | 2024 |
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