Tokmanni Technographics
Tokmanni Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tokmanni and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4105 Tokmanni employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tokmanni has purchased the following applications: Klarna Payments for Payment Processing in 2015, Giosg Live Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tokmanni is running and its propensity to invest more and deepen its relationship with Klarna , Giosg , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tokmanni revenues, which have grown to $1.21 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tokmanni intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tokmanni Tech Stack and Enterprise Applications
Tokmanni ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Klarna | Legacy | Klarna Payments | Payment Processing | ERP | n/a | 2015 | 2015 |
In 2015, Tokmanni implemented Klarna Payments on its website. Klarna Payments is deployed as the Payment Processing solution for Tokmanni, handling e-commerce checkout and online payment flows on Tokmanni.fi.
Klarna Payments integration covers standard payment processing capabilities including payment method orchestration, authorization and capture workflows, refund and chargeback handling, and consumer-facing payment options typical of the vendor. Configuration work focused on embedding Klarna Payments into the online checkout path and aligning payment flows with Tokmanni's cart and order lifecycle.
Operationally the implementation is scoped to the public website and affects e-commerce, payments operations, customer service, and finance workflows. Governance around transaction reconciliation, dispute handling, and payment operations was aligned to support Klarna Payments as the primary Payment Processing component of Tokmanni's online retail stack.
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Tokmanni AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Giosg | Legacy | Giosg Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Tokmanni deployed Giosg Live Chat on its public website, embedding conversational touchpoints within the retailer's online storefront. Giosg Live Chat, classified as Chatbots and Conversational AI, provides real time customer engagement directly on tokmanni.fi and serves the ecommerce customer service function for the Finnish retail chain. The implementation places the application at the front line of web based customer interactions, instrumenting web pages with an embedded chat client.
The deployment leverages core Chatbots and Conversational AI capabilities typical for site implementations, including a web embedded live chat widget, proactive messaging triggers, real time visitor context and agent handoff to support customer inquiries. Operational ownership sits with digital commerce and customer service teams, using the tool to manage online inquiries and conversational workflows across the public site. Giosg Live Chat is described on the site as the live chat layer that Tokmanni uses to handle web customer engagement.
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Tokmanni Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Tokmanni implemented Microsoft 365 to standardize internal collaboration and productivity across the retailer. The Microsoft 365 deployment addressed core Collaboration capabilities including cloud email, real time team chat, document collaboration, and Office productivity applications.
The implementation configured Microsoft 365 modules such as Exchange Online for mail, Microsoft Teams for meetings and chat, SharePoint Online for intranet and document libraries, and OneDrive for user file sync and recovery. Architecture centered on a Microsoft 365 tenant model with centralized administration and role based access controls to manage users and groups. The company's public website shows evidence of using Microsoft 365 on their website.
Operational coverage prioritized corporate collaboration workflows between head office functions and store support, applying site collections and team sites to segment departmental content and permissions. Governance included tenant level policies for data retention, external sharing restrictions, and lifecycle management of SharePoint sites and Teams workspaces. Integration with workflow and productivity processes was oriented toward email centered workflows, document co authoring, and meeting orchestration in Microsoft Teams.
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Tokmanni eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
 |
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eCommerce | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Tokmanni SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Allocation and Replenishment | SCM |
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2024 | 2024 |
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Warehouse Management | SCM |
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2009 | 2009 |
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Tokmanni CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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PR and Media Communication | CRM |
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2020 | 2020 |
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Tokmanni ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
|
2015 | 2015 |
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Tokmanni Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Sourcing | Procurement |
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2020 | 2020 |
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Tokmanni PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2023 | 2024 |
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Tokmanni IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Tokmanni
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Tokmanni Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Tokmanni IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Tokmanni digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Tokmanni Technographics
Tokmanni is a Retail organization based in Finland,
with around 4105 employees and annual revenues of $1.21 billion.
Tokmanni operates a diverse technology stack with applications such as
Klarna Payments, Giosg Live Chat and Microsoft 365,
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
Tokmanni has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Klarna, Giosg and Microsoft.
Tokmanni recently adopted applications including
RELEX Automatic Replenishment and Allocation in 2024, Frends iPaaS in 2023 and Mynewsdesk in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Tokmanni’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Tokmanni’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Tokmanni technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.