Tokopedia
Prof Dr. Satrio Street Kav. 11, 52nd Floor, Kelurahan Karet Semanggi, Kecamatan Setiabudi, RT.3/RW.3, Jakarta Selatan, DKI,
Jakarta, 1294,
Indonesia
Jakarta, 1294,
Indonesia
62 21 50170809
Professional Services
Tokopedia Technographics
Tokopedia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tokopedia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4700 Tokopedia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tokopedia has purchased the following applications: Workday Financial Management for ERP Financial in 2017, Workday HCM for Core HR in 2017, Google Workspace (Formerly Google G-Suite) for Collaboration in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tokopedia is running and its propensity to invest more and deepen its relationship with Workday , Midtrans , EngageRocket or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tokopedia revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tokopedia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tokopedia Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Financial Management | ERP Financial | ERP Financial Management | n/a | 2017 | 2017 |
In 2017 Tokopedia implemented Workday Financial Management as its core ERP Financial platform for corporate finance and accounting. The implementation targeted financial statement preparation, investor and management reporting, and the accounting workflows that support audit and tax compliance across the finance organization.
Workday Financial Management was configured to support core accounting controls and financial reporting capabilities, with emphasis on general ledger consolidation, chart of accounts alignment, and transaction-level accounting records. The team documented and implemented accounting policies and business processes inside the Workday Financial Management environment to maintain and strengthen internal controls and to support statutory and investor reporting requirements.
The program included a data migration and conversion effort from SAP to Workday, incorporating migration of accounting records, chart of accounts mappings, and historical balances into Workday Financial Management. The migration activity tied directly to audit and tax deliverables, and required coordination between accounting staff and systems teams to validate migrated financial data.
Governance and operational rollout centered on process documentation and policy enforcement, with senior accounting staff assisting in business process development, system configuration validation, and audit support workflows. Tokopedia Workday Financial Management ERP Financial now serves the finance and accounting business function, with a documented operating model and strengthened control framework implemented as part of the 2017 deployment.
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Payment Processing | ERP Financial Management |
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2016 | 2016 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2017 | 2017 |
In 2017 Tokopedia implemented Workday HCM as its Core HR application. The implementation established Workday HCM as the central people information system for HR and Organization Development, bringing structured personnel records, onboarding and offboarding workflows, and performance appraisal processes under a single cloud-based HCM platform.
Workday HCM configuration centered on core HR capabilities, including employee record management, position and cost center mapping, structured onboarding and offboarding, and performance and employee development processes and evaluation. The Organization Development team retained design and maintenance responsibilities for Workday HCM and the internal communication portal, aligning talent processes with organizational objectives and embedding objective performance appraisal workflows.
Integrations and operational coverage included connections to Google email and productivity accounts and Slack for employee communication, and coordinated cost center mapping with the Finance team to support accurate cost allocation. Workday HCM operated across HR, Organization Development, Finance, IT Security, and Risk Control Audit functions and supported people operations for Tokopedia’s approximately 4,700 employees in Indonesia.
Governance and process changes focused on centralizing people information and formalizing onboarding, offboarding, and performance management workflows. Data protection and access controls were implemented in collaboration with IT Security and Risk Control Audit, and ongoing maintenance, configuration updates, and cross-functional coordination were handled by the internal Organization Development and HR teams to sustain the Core HR environment.
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Employee Engagement | HCM |
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2018 | 2018 |
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Employee Recognition and Rewards Management | HCM |
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2022 | 2022 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2011 | 2011 |
Tokopedia implemented Google Workspace (Formerly Google G-Suite) in 2011 as its cloud collaboration platform, adopting Google Workspace for core Collaboration services across the organization. The deployment established Google Workspace as the primary environment for company email, calendaring, and synchronous document collaboration, positioning the application as the central Collaboration layer for internal communications and productivity.
Configuration centered on standard Google Workspace modules including Gmail, Google Drive, Google Docs, Sheets, Slides, Google Calendar, Google Meet, and the Google Admin console. Implementation work focused on account provisioning, group and shared drive structures, real-time collaborative editing and commenting workflows, and administrative policy controls for user management and device access.
Operational coverage extended across Tokopedia’s corporate functions in Indonesia, supporting product, operations, customer support, marketing, and finance teams through a single cloud SaaS tenancy. Governance was applied through centralized administration in the Google Admin console with identity and access management, group policy enforcement, and typical data retention and sharing controls associated with enterprise Google Workspace deployments.
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Collaboration | Collaboration |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2022 | 2022 |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2013 | 2013 |
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Tokopedia
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Tokopedia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Tokopedia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Tokopedia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Tokopedia Technographics
Tokopedia is a Professional Services organization based in Indonesia,
with around 4700 employees and annual revenues of $500.0 million.
Tokopedia operates a diverse technology stack with applications such as
Workday Financial Management, Workday HCM and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Core HR and Collaboration.
Tokopedia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday and Google.
Tokopedia recently adopted applications including
Tada Rewards in 2022, Embrace Mobile RUM in 2022 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Tokopedia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Tokopedia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Tokopedia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.