tomedo Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by tomedo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 tomedo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that tomedo has purchased the following applications: Communi5 Call Center for Call Center in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems tomedo is running and its propensity to invest more and deepen its relationship with Communi5 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing tomedo revenues, which have grown to $22.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for tomedo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Communi5 | Legacy | Communi5 Call Center | Call Center | CRM | n/a | 2025 | 2025 |
In 2025 tomedo integrated Communi5 Call Center to surface patient context at inbound call events for medical practices in Germany, using the Call Center capabilities to link voice interactions to patient records. The initiative targets reception and front-desk workflows across tomedo customers, centralizing incoming call handling and patient identification at the point of contact.
The deployment leverages Communi5 Call Center functionality to automatically display patient records when calls arrive, implementing screen pop behavior and CTI style linking between telephony events and the tomedo patient database. Configuration focused on inbound call routing, caller identification rules, and the real time display of patient context to receptionists, preserving the tomedo record view as the primary patient interface.
Integration work connected Communi5 UC and call control events to tomedo patient records so that telephone metadata triggers patient lookup, the integration surfaces patient demographics and appointment context to reception staff. Operational coverage is described for medical practices in Germany, with the impacted business functions including patient intake, appointment management, and front-desk patient service.
Governance and workflow changes centered on shifting manual lookup tasks out of reception workflows and into system driven screen-pop processes, standardizing call handling procedures and receptionist response sequences. The integration is reported to improve front-desk efficiency and patient service, and the relationship is captured as tomedo Communi5 Call Center Call Center patient service integration.
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