Springdale, 72762, AR,
United States
Top Hat Chimney & Roofing Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Top Hat Chimney & Roofing and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 190 Top Hat Chimney & Roofing employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Top Hat Chimney & Roofing has purchased the following applications: ServicePal CRM for CRM in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Top Hat Chimney & Roofing is running and its propensity to invest more and deepen its relationship with ServicePal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Top Hat Chimney & Roofing revenues, which have grown to $48.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Top Hat Chimney & Roofing intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServicePal | Legacy | ServicePal CRM | CRM | CRM | n/a | 2015 | 2015 |
In 2015 Top Hat Chimney & Roofing implemented ServicePal CRM to digitize field inspections and centralize customer management, using the CRM to drive paperless operations across its Northwest Arkansas service area. The deployment focused on mobile-first customer management and on-site sales proposal delivery, aligning ServicePal CRM with field inspection workflows for a construction and real estate services provider.
Implementation concentrated on three functional modules, ServicePal CRM, the form designer, and scheduling. The form designer was configured to produce custom legally compliant forms for inspections and estimates, enabling technicians to capture structured mobile data while generating on-site sales proposals. The scheduling module was used to orchestrate appointments and dispatch field crews, creating a continuous workflow from customer request to service delivery.
Operational coverage emphasized field technicians, sales crews, and customer service staff across the Northwest Arkansas region, with the solution operating as a mobile-accessible CRM platform and backend for service operations. Typical CRM capabilities such as contact management, mobile forms, and appointment scheduling were embedded into daily operator workflows, reducing reliance on paper forms and manual handoffs between teams.
Governance changes included standardizing inspection and proposal documentation through the ServicePal form designer and instituting new routing and scheduling processes for field work. The case study reports about $40,000 in annual savings attributed to the paperless operations and on-site proposal capability delivered by ServicePal CRM.
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