Torrid
18501 East San Jose Avenue,
City of Industry, 91748, CA,
United States
City of Industry, 91748, CA,
United States
1 972-277-1136
Retail
Torrid Technographics
Torrid Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Torrid and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 Torrid employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Torrid has purchased the following applications: Ascend SmartTouch Accounts Payable for AP Automation in 2013, CheckR for BackGround Screening in 2016, Accruent Lucernex for Lease Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Torrid is running and its propensity to invest more and deepen its relationship with Ascend Software , Infor , Klarna or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Torrid revenues, which have grown to $1.29 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Torrid intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Torrid Tech Stack and Enterprise Applications
Torrid ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ascend Software | Legacy | Ascend SmartTouch Accounts Payable | AP Automation | ERP | n/a | 2013 | 2013 |
In 2013 Torrid implemented Ascend SmartTouch Accounts Payable to centralize invoice processing and apply AP Automation across its corporate finance organization. The deployment targeted consolidation of invoice intake and workflow orchestration for Torrid and affiliated retail brands managed by the same IT team, aligning the application with existing hosted and SaaS application governance.
Ascend SmartTouch Accounts Payable was configured to support standard AP Automation capabilities including invoice capture and OCR, automated approval workflows, three way purchase order matching and exception handling, electronic invoice archiving, and vendor data management. Configuration work emphasized template-driven capture rules, routing logic for finance approvals, and audit-ready document retention to support fast transaction processing and month end operational consistency.
The implementation was integrated into the broader corporate systems landscape, with Ascend SmartTouch Accounts Payable connected to the Lawson ERP for GL posting and vendor master synchronization, and coordinated with BlackLine for downstream reconciliation processes. The solution was deployed within the companys hosted SaaS footprint and operated alongside other finance and HR systems administered by the corporate systems team, supporting shared services across Torrid, Hot Topic, and Box Lunch.
Operational governance for Ascend SmartTouch Accounts Payable included regular patching and upgrades, SLA monitoring for production availability, periodic user access and high-risk entitlement reviews, and maintained process maps and system documentation. Change control and cross-functional coordination were established to manage configuration updates, exception workflows, and ongoing user training, reflecting an emphasis on formalized AP process ownership and compliance controls.
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ERP Financial | ERP |
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2004 | 2005 |
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Payment Processing | ERP |
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2021 | 2021 |
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Torrid HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CheckR | Legacy | CheckR | BackGround Screening | HCM | n/a | 2016 | 2016 |
In 2016 Torrid implemented CheckR to centralize BackGround Screening for retail hiring across its Torrid Brands operations. The deployment of CheckR supported applicant screening workflows for hourly and store-level hiring, aligning the CheckR application with Torrid’s talent acquisition and HR compliance functions.
The CheckR implementation configured standard BackGround Screening capabilities including identity verification, criminal and county record searches, pre-employment drug screening orchestration, and configurable screening packages with automated ordering and results tracking. Integration patterns followed category norms, using secure data feeds and API-based connections to applicant tracking and HR systems to automate order placement, consent capture, and adjudication workflows while retaining audit trails for compliance.
Governance focused on embedding screening rules into hiring workflows, defining consent and disclosure processes, and operationalizing adjudication thresholds within CheckR for consistent decisioning across stores. Market signals from CheckR in 2016 showed early enterprise and retail traction, with sales that year including an enterprise account with AAA covering Northern California, Nevada, and Utah, retail wins such as Hot Topic and Torrid Brands, and a nationwide insurance client engagement with AllState reported against ramp targets.
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Core HR | HCM |
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2019 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2018 | 2019 |
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Torrid ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Accruent | Legacy | Accruent Lucernex | Lease Management | ERP Services and Operations | n/a | 2016 | 2017 |
In 2016 Torrid implemented Accruent Lucernex for Lease Management to centralize management of its retail and corporate real estate lease portfolio. The Accruent Lucernex deployment provided centralized lease data and visibility across corporate real estate and store locations, aligning lease records with accounting and compliance workflows.
Configuration focused on core Lease Management capabilities, including lease accounting and portfolio management, critical date and milestone tracking, document repository, and standardized workflow automation for approvals and renewals. Accruent Lucernex was configured to capture rent schedules, lease terms, and notifications to support accounting close activities and operational lease administration.
Operational governance for Accruent Lucernex was integrated into Torrid’s corporate systems support model, managed alongside ERP and finance applications with periodic data pulls, compliance checks, user access reviews, patch and upgrade management, and SLA monitoring. Process documentation, role-based access controls, and cross-functional coordination between real estate, accounting, and IT were used to maintain operational controls and system reliability.
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Torrid Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2017 | 2017 |
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Torrid Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Torrid eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2015 | 2015 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Personalization and Product Recommendations | eCommerce |
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2011 | 2011 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Shipping Management | eCommerce |
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2016 | 2016 |
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Torrid SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2017 | 2018 |
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Order Management | SCM |
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2013 | 2013 |
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Warehouse Management | SCM |
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2020 | 2020 |
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Torrid CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2016 | 2016 |
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Torrid EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2008 | 2009 |
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Financial Consolidation and Close | EPM |
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2014 | 2014 |
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Financial Consolidation and Close | EPM |
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2016 | 2017 |
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Torrid ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2017 | 2018 |
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Torrid PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Lifecycle Management | PLM and Engineering |
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2017 | 2018 |
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Torrid TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Torrid IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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SD-WAN | IaaS |
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2019 | 2020 |
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Torrid CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Torrid
| First Name | Last Name | Title | Function | Department | Phone | |
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SVP Human Resources | VP | HR | |
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Vice President, Human Resources | VP | HR | |
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Director Of Recruiting | Director | HR | |
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Director of Sourcing and Product Development | Director | Procurement | |
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Senior Vice President, Product Supply Chain | VP | Supply Chain | |
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Director Production and Sourcing | Director | Procurement | |
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Sourcing Manager | Manager | Procurement | |
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SVP HR | VP | HR | |
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Chief Information Officer | CXO | IT | |
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CFO | CXO | Finance | |
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COO | CXO | Finance | |
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Chief Merchandising and Product Officer | CXO | Finance | |
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Vice President Merchandising | VP | Procurement | |
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Vice President Information Technology | VP | IT | |
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Director IT Retail Systems | Director | IT | |
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Senior Director, Enterprise Applications | Director | IT | |
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Director Of Merchandise Planning | Director | Finance | |
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Senior Vice President, Distribution & Logistics | VP | Supply Chain | |
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Director of Logistics | Director | Supply Chain | |
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Transportation Manager | Manager | Supply Chain | |
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Director of Operations | Director | Finance | |
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Chief Human Resources Officer and Chief Legal Officer | CXO | HR | |
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Senior Human Resources Manager | Manager | HR | |
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Apps Being Evaluated by Torrid Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Torrid IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Torrid digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Torrid Technographics
Torrid is a Retail organization based in United States,
with around 8000 employees and annual revenues of $1.29 billion.
Torrid operates a diverse technology stack with applications such as
Ascend SmartTouch Accounts Payable, CheckR and Accruent Lucernex,
covering areas like AP Automation, BackGround Screening and Lease Management.
Torrid has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Ascend Software, CheckR and Accruent.
Torrid recently adopted applications including
Klarna Payments in 2021, Awin Affiliate Marketing in 2021 and Jobvite in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Torrid’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Torrid’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Torrid technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.