Total Health Care - Baltimore City, MD
1501 Division Street,
Baltimore, 21217, MD,
United States
Baltimore, 21217, MD,
United States
1 410-383-8300
Leisure and Hospitality
Total Health Care - Baltimore City, MD Technographics
Total Health Care - Baltimore City, MD Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Total Health Care - Baltimore City, MD and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 Total Health Care - Baltimore City, MD employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Total Health Care - Baltimore City, MD has purchased the following applications: eClinicalWorks healow CHECK-IN for Electronic Health Record in 2023, eClinicalWorks healow No-Show Prediction AI Model for Predictive Analytics in 2023, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Total Health Care - Baltimore City, MD is running and its propensity to invest more and deepen its relationship with eClinicalWorks , Microsoft , Momentive (formerly SurveyMonkey) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Total Health Care - Baltimore City, MD revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Total Health Care - Baltimore City, MD intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Total Health Care - Baltimore City, MD Tech Stack and Enterprise Applications
Total Health Care - Baltimore City, MD ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| eClinicalWorks | Legacy | eClinicalWorks healow CHECK-IN | Electronic Health Record | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Total Health Care in Baltimore City, MD deployed eClinicalWorks healow CHECK-IN as part of its Electronic Health Record environment to support a 50-provider Federally Qualified Health Center network. The implementation targeted a multi-disciplinary community clinic footprint that delivers primary care, dental, behavioral health, podiatry, and pharmacy services to nearly 30,000 patients across Metropolitan Baltimore.
The deployment combined the healow no show prediction AI model with eClinicalMessenger for automated outreach, healow Open Access for publishing available appointment slots, and healow Payment Services alongside eClinicalWorks healow CHECK-IN for contactless pre-visit check in and copay collection. The healow no show prediction AI model identifies patients with a high probability of missing appointments and triggers outreach workflows that include voice messages, secure text messages, and email reminders.
Technically the solution is instrumented inside the Electronic Health Record platform to drive scheduling and patient access workflows, enabling publication of open, cancelled, and last-minute rescheduled appointment slots on the practice website via healow Open Access. Operational coverage spans scheduling teams, front desk check in and payment processing, and outreach coordinators responsible for patient reminders and rescheduling.
Governance and process changes focused on automating identification and prioritization of high risk patients, routing outreach tasks to eClinicalMessenger, and publishing released appointment capacity to reduce idle schedule time. Total Health Care reported a 34% decrease in the no show rate among high risk patients, an additional 309 appointments in 45 days captured from reduced no shows, and a reported 90% accuracy for the healow no show prediction AI model, outcomes that the organization linked to improved access to care and reduced missed appointments.
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Patient Management | ERP Services and Operations |
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2023 | 2023 |
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Total Health Care - Baltimore City, MD AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| eClinicalWorks | Legacy | eClinicalWorks healow No-Show Prediction AI Model | Predictive Analytics | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, Total Health Care Baltimore City MD implemented the eClinicalWorks healow No-Show Prediction AI Model, a Predictive Analytics application to target outreach and reduce missed appointments within scheduling and patient access functions. The deployment was focused on the FQHC clinical operations and patient access teams in Baltimore and aligned predictive scoring directly with appointment workflows.
The implementation configured the healow No-Show Prediction AI Model to generate appointment level risk scores, flag high-risk patients, and drive automated outreach triggers and reminder sequencing integrated into operational scheduling. Configuration emphasized risk stratification, outreach prioritization rules, and near real time surfacing of predictions to patient access staff.
The solution operated alongside eClinicalWorks, with the healow model consuming scheduling and patient record inputs from eClinicalWorks and returning risk indicators into the scheduling workflow for prioritization by patient access teams. Operational coverage was at the FQHC sites in Baltimore City and was positioned inside clinical operations and patient access business functions.
Governance and workflow changes included new triage rules for high-risk flags, updated scheduling protocols for outreach and appointment recovery, and operational monitoring by patient access leadership. The FQHC reported a 34% decrease in the no-show rate for high-risk patients and recovery of 309 appointments within 45 days of deployment.
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Total Health Care - Baltimore City, MD Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Total Health Care - Baltimore City, MD deployed Microsoft 365 as its primary Collaboration platform. The implementation is referenced on the organization website and was positioned to centralize communications, email, and document workflows across the Baltimore City operation.
The Microsoft 365 deployment includes core collaboration capabilities typical of the suite, including Exchange Online for organizational email, Microsoft Teams for real-time chat and meetings, SharePoint Online and OneDrive for document management and intranet content, and the Office client applications for productivity. The configuration emphasizes tenant-based cloud architecture with Azure Active Directory used for identity and access control, supporting single sign on and role aligned access to collaboration resources.
Operational scope focused on administrative, clinical support, and outreach functions within the Baltimore City location, using Teams channels and SharePoint sites to coordinate care workflows and shared administrative processes. The implementation uses document versioning, shared mailboxes, and centralized site provisioning to standardize collaboration patterns and reduce ad hoc file sharing.
Governance centers on identity driven access controls, SharePoint site lifecycle rules, and Teams channel provisioning to enforce data classification and permission boundaries. Microsoft 365 is maintained as the Collaboration backbone for communications and content collaboration across Total Health Care - Baltimore City, MD, with the suite visible in the organization web presence.
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Online Meeting Scheduling | Collaboration |
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2023 | 2023 |
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Survey and Questionnaire | Collaboration |
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2022 | 2022 |
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Total Health Care - Baltimore City, MD CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2019 | 2019 |
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Donor and Fundraising Management | CRM |
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2020 | 2020 |
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Total Health Care - Baltimore City, MD IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Total Health Care - Baltimore City, MD CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Total Health Care - Baltimore City, MD
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Apps Being Evaluated by Total Health Care - Baltimore City, MD Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Total Health Care - Baltimore City, MD IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Total Health Care - Baltimore City, MD digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Total Health Care - Baltimore City, MD Technographics
Total Health Care - Baltimore City, MD is a Leisure and Hospitality organization based in United States,
with around 350 employees and annual revenues of $50.0 million.
Total Health Care - Baltimore City, MD operates a diverse technology stack with applications such as
eClinicalWorks healow CHECK-IN, eClinicalWorks healow No-Show Prediction AI Model and Microsoft 365,
covering areas like Electronic Health Record, Predictive Analytics and Collaboration.
Total Health Care - Baltimore City, MD has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as eClinicalWorks and Microsoft.
Total Health Care - Baltimore City, MD recently adopted applications including
eClinicalWorks healow CHECK-IN in 2023, eClinicalWorks Patient Messenger in 2023 and eClinicalWorks healow No-Show Prediction AI Model in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Total Health Care - Baltimore City, MD’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Total Health Care - Baltimore City, MD’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Total Health Care - Baltimore City, MD technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.