Baltimore, 21217, MD,
United States
Total Health Care - Baltimore City, MD Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Total Health Care - Baltimore City, MD and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 Total Health Care - Baltimore City, MD employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Total Health Care - Baltimore City, MD has purchased the following applications: eClinicalWorks healow CHECK-IN for Electronic Health Record in 2023, eClinicalWorks healow No-Show Prediction AI Model for Predictive Analytics in 2023, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Total Health Care - Baltimore City, MD is running and its propensity to invest more and deepen its relationship with eClinicalWorks , Microsoft , Momentive (formerly SurveyMonkey) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Total Health Care - Baltimore City, MD revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Total Health Care - Baltimore City, MD intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| eClinicalWorks | Legacy | eClinicalWorks healow CHECK-IN | Electronic Health Record | ERP Services and Operations | n/a | 2023 | 2023 |
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Patient Management | ERP Services and Operations |
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2023 | 2023 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| eClinicalWorks | Legacy | eClinicalWorks healow No-Show Prediction AI Model | Predictive Analytics | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, Total Health Care Baltimore City MD implemented the eClinicalWorks healow No-Show Prediction AI Model, a Predictive Analytics application to target outreach and reduce missed appointments within scheduling and patient access functions. The deployment was focused on the FQHC clinical operations and patient access teams in Baltimore and aligned predictive scoring directly with appointment workflows.
The implementation configured the healow No-Show Prediction AI Model to generate appointment level risk scores, flag high-risk patients, and drive automated outreach triggers and reminder sequencing integrated into operational scheduling. Configuration emphasized risk stratification, outreach prioritization rules, and near real time surfacing of predictions to patient access staff.
The solution operated alongside eClinicalWorks, with the healow model consuming scheduling and patient record inputs from eClinicalWorks and returning risk indicators into the scheduling workflow for prioritization by patient access teams. Operational coverage was at the FQHC sites in Baltimore City and was positioned inside clinical operations and patient access business functions.
Governance and workflow changes included new triage rules for high-risk flags, updated scheduling protocols for outreach and appointment recovery, and operational monitoring by patient access leadership. The FQHC reported a 34% decrease in the no-show rate for high-risk patients and recovery of 309 appointments within 45 days of deployment.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
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Online Meeting Scheduling | Collaboration |
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2023 | 2023 |
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Survey and Questionnaire | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2019 | 2019 |
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Donor and Fundraising Management | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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