TOTVS
Av. Braz Leme, 1000, Santana,
Sao Paulo, 2511,
Brazil
Sao Paulo, 2511,
Brazil
55 800-709-8100
Professional Services
TOTVS Technographics
TOTVS Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TOTVS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12000 TOTVS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TOTVS has purchased the following applications: Moodle LMS for Learning and Development in 2022, Adobe Connect for Audio Video and Web Conferencing in 2017, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TOTVS is running and its propensity to invest more and deepen its relationship with Moodle , Adobe Systems , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TOTVS revenues, which have grown to $1.12 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TOTVS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TOTVS Tech Stack and Enterprise Applications
TOTVS HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Moodle | Legacy | Moodle LMS | Learning and Development | HCM | n/a | 2022 | 2022 |
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TOTVS Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017 TOTVS deployed Adobe Connect as its Audio Video and Web Conferencing solution, embedding Adobe Connect on its public website to support web events and synchronous collaboration. The implementation centers on using Adobe Connect for hosted webinars and interactive online sessions that connect product, services, and customer-facing teams with external audiences.
The deployment leverages standard Adobe Connect capabilities including persistent virtual meeting rooms, content and desktop sharing, session recording, polling and attendee management, breakout room facilitation, and branded event pages. Configuration emphasis was placed on web-facing event pages and access controls consistent with hosting events directly from the corporate site, with room templates and content libraries to standardize session delivery.
Operationally the implementation spans external-facing webinar workflows and internal collaboration use cases, and it is administered through role-based host and moderator controls typical of the Audio Video and Web Conferencing category. Governance focus includes session scheduling, content ownership, and permissions for host and presenter roles, aligning event orchestration with marketing, product, and customer success functions while keeping Adobe Connect as the primary conferencing layer on the TOTVS website.
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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TOTVS Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, TOTVS deployed DocuSign eSignature as a Digital Signing capability on its public website. The implementation positions DocuSign eSignature to handle customer-facing signature capture and compliance controls for the Brazil based professional services firm TOTVS.
The configuration uses core DocuSign eSignature functionality common to digital signing deployments, including embedded signing flows, reusable document templates, recipient routing and an auditable envelope history to standardize signature capture. Configuration work focused on templating for recurring contract types and configuring recipient sequencing and authentication options to align signing flows with corporate approval workflows.
Integration work was concentrated on the corporate website, embedding DocuSign eSignature frames and signing endpoints into customer portals and public contract pages to create in situ signing experiences. Operational scope spans sales contract execution, customer onboarding and professional services engagement acceptance, with governance enforced through role based access, centralized envelope management and retention of audit trails for compliance and record keeping.
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TOTVS eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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TOTVS CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2014 | 2014 |
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TOTVS ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2018 | 2018 |
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TOTVS PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2011 | 2011 |
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Transactional Email | PaaS |
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2019 | 2019 |
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TOTVS IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2021 | 2022 |
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Servers, Storage and Networking | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at TOTVS
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Customer Support Manager | Manager | Customer Service | |
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Head of Support, Operations and Customer Success | Director | Customer Service | |
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Director of Customer Experience and Business Models | Director | Customer Service | |
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Customer Experience Executive Manager | Manager | Customer Service | |
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Executive Manager CX, UX & TechFin Operations | Manager | Customer Service | |
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Apps Being Evaluated by TOTVS Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TOTVS IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TOTVS digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD TOTVS Technographics
TOTVS is a Professional Services organization based in Brazil,
with around 12000 employees and annual revenues of $1.12 billion.
TOTVS operates a diverse technology stack with applications such as
Moodle LMS, Adobe Connect and DocuSign eSignature,
covering areas like Learning and Development, Audio Video and Web Conferencing and Digital Signing.
TOTVS has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Moodle, Adobe Systems and DocuSign.
TOTVS recently adopted applications including
DocuSign eSignature in 2021, VTEX eCommerce in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TOTVS’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TOTVS’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TOTVS technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.