Touch of Modern
1025 Sansome St,
San Francisco, 94111, CA,
United States
San Francisco, 94111, CA,
United States
1 415-230-0750
Retail
Touch of Modern Technographics
Touch of Modern Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Touch of Modern and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Touch of Modern employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Touch of Modern has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2020, Arrivia Booking for Reservation and Booking Management in 2024, Sift Science Digital Trust Platform for ML and Data Science Platforms in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Touch of Modern is running and its propensity to invest more and deepen its relationship with Oracle , PayPal , Block (ex Square, Inc) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Touch of Modern revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Touch of Modern intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Touch of Modern Tech Stack and Enterprise Applications
Touch of Modern ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Xero | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020, Touch of Modern implemented Oracle NetSuite ERP to centralize its accounting and planning functions on an ERP Financial platform, migrating transactional records and chart of accounts from Xero. The deployment targeted consolidation of the finance stack to support executive reporting and FP&A workflows across the corporate finance organization.
The implementation focused on core financial modules including general ledger, accounts payable, accounts receivable, cash management, fixed assets, and financial reporting, with configuration extended for budgeting, forecasting, and FP&A analytics. Oracle NetSuite ERP was instrumented to support long range financial models and scenario analysis, enabling structured P&L, balance sheet, and cash flow planning aligned to the companys strategic initiatives.
Data migration and operational integrations centered on moving historical and current financial data from Xero into NetSuite and aligning month end close, audit trails, and compliance workflows with the Corporate Controller and external audit requirements. The deployment supported recurring processes used by the CFO, Corporate Controller, finance leadership, and the Board, including weekly, monthly, and quarterly forecasting cycles and treasury and cash planning activities.
Governance and process changes accompanied the technical rollout, with a mandate to build an annual budgeting process that enforces ownership by profit and cost center managers and to institutionalize rigorous forecast to budget comparisons. The Director of Financial Planning and Analysis role was positioned to partner with executive leadership, leverage Oracle NetSuite ERP capabilities for FP&A, drive financial modeling and ad hoc decision support, and lead finance team development while embedding new reporting and control workflows into the finance organization.
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Payment Processing | ERP |
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2017 | 2017 |
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Payment Processing | ERP |
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2020 | 2020 |
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Touch of Modern ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Arrivia | Legacy | Arrivia Booking | Reservation and Booking Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, Touch of Modern deployed Arrivia Booking to introduce a global Travel tab on its consumer site, giving members access to curated travel deals and integrated booking capabilities. Arrivia Booking and the Apps Category "" were implemented to support member benefits and CRM-driven offers for customers in the United States.
The implementation centered on reservation and booking management functionality, with inferred modules for booking lifecycle orchestration and loyalty and benefits integration to surface travel offers to enrolled members. The Arrivia Booking integration routed booking events and member identifiers into existing CRM-driven offer workflows, enabling marketing and membership teams to present targeted travel benefits and redemption opportunities.
Operational scope focused on the company website and member experience, with the Travel tab serving as the primary UI for discovery and booking, and the CRM-linked flows governing offer eligibility and tracking. Governance emphasized content curation and offer alignment with membership benefits, and the integration was intended to increase member engagement and travel benefit redemption.
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Touch of Modern AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sift Science | Legacy | Sift Science Digital Trust Platform | ML and Data Science Platforms | AI Development | n/a | 2020 | 2020 |
In 2020, Touch of Modern implemented Sift Science Digital Trust Platform on their website to introduce centralized digital trust and real-time risk decisioning for its e-commerce environment. The Sift Science Digital Trust Platform is categorized under ML and Data Science Platforms and is used to instrument customer-facing checkout, account authentication flows, and site interaction telemetry on the Touch of Modern site.
The implementation centers on ML-driven risk scoring, behavioral and device signal collection, and automated policy-driven decisioning, with configuration covering scoring thresholds, rule sets, and model parameters tailored to online retail activity. Sift Science Digital Trust Platform was integrated via client-side instrumentation and server-side event APIs to deliver real-time risk signals into transaction and session evaluations.
Operational coverage spans the e-commerce, payments, and fraud operations workflows, with governance oriented around centralized policy definitions, analyst review workflows, and monitoring of model outputs. The configuration supports real-time decisioning in checkout and account events, and the platform serves as the primary ML and Data Science Platforms instance for digital trust on the site.
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Touch of Modern AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Touch of Modern Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2012 | 2012 |
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Touch of Modern CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2014 | 2014 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Touch of Modern ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2012 | 2012 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Touch of Modern TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2017 | 2017 |
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Touch of Modern PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2012 | 2012 |
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Transactional Email | PaaS |
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2012 | 2012 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Touch of Modern IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Touch of Modern
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Touch of Modern Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Touch of Modern IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Touch of Modern digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Touch of Modern Technographics
Touch of Modern is a Retail organization based in United States,
with around 150 employees and annual revenues of $120.0 million.
Touch of Modern operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Arrivia Booking and Sift Science Digital Trust Platform,
covering areas like ERP Financial, Reservation and Booking Management and ML and Data Science Platforms.
Touch of Modern has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Arrivia and Sift Science.
Touch of Modern recently adopted applications including
Arrivia Booking in 2024, Ruby Live Chat in 2021 and Attentive in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Touch of Modern’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Touch of Modern’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Touch of Modern technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.