TouchBistro
85 Richmond Street W, Suite 1100,
Toronto, M5H 2C9, ON,
Canada
Toronto, M5H 2C9, ON,
Canada
1 416-363-5252
Professional Services
TouchBistro Technographics
TouchBistro Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TouchBistro and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 TouchBistro employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TouchBistro has purchased the following applications: Tipalti Invoice Management and Bill Processing System for AP Automation in 2024, Drift AI Chatbot for Chatbots and Conversational AI in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TouchBistro is running and its propensity to invest more and deepen its relationship with Tipalti , Drift , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TouchBistro revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TouchBistro intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TouchBistro Tech Stack and Enterprise Applications
TouchBistro ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tipalti | Legacy | Tipalti Invoice Management and Bill Processing System | AP Automation | ERP | n/a | 2024 | 2024 |
In 2024, TouchBistro implemented Tipalti Invoice Management and Bill Processing System. TouchBistro implemented Tipalti Invoice Management and Bill Processing System as its AP Automation solution for accounts payable, provisioning a cloud-hosted application to centralize bill processing across the finance organization at a company scale of approximately 1,000 employees.
The deployment focused on core AP Automation capabilities, including automated invoice capture and optical character recognition, supplier onboarding and master data management, configurable approval routing, invoice matching and exception handling, scheduled bill processing and payment preparation, and AP reporting with audit trails. Configuration emphasized workflow automation, exception queues, and role-based access to support standard invoice lifecycles and financial controls.
Operational scope targeted TouchBistro’s finance and accounting functions, standardizing approval policies and audit logging to enforce governance across invoice-to-pay processes. The implementation narrative reflects a finance-led rollout with centralized AP workflows and documented process controls, aligning the Tipalti Invoice Management and Bill Processing System to TouchBistro’s accounts payable operations.
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TouchBistro AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 TouchBistro implemented Drift AI Chatbot. The Drift AI Chatbot is deployed on their website and is classified under Chatbots and Conversational AI, serving as the primary conversational front end for web visitors.
The implementation emphasizes conversational lead capture and automated qualification workflows common to Chatbots and Conversational AI. Drift AI Chatbot is configured with scripted bot flows and live chat escalation points to route qualified conversations to human agents, supporting sales qualification and customer support triage.
Deployment is hosted as a vendor SaaS embed on the TouchBistro website, instrumented as the web chat interface. Operational coverage spans customer-facing web channels and ties into marketing and sales intake processes, with configuration focused on web session routing, message templates, and session transfer logic.
Governance is centered on chat workflow ownership by commercial teams, including defined escalation rules and response templates to standardize handoffs. The implementation narrative reflects a standard web-embedded conversational architecture and operationalization across marketing, sales, and support functions using Drift AI Chatbot.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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TouchBistro Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013 TouchBistro implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The deployment is a cloud-hosted SaaS tenant operated under TouchBistro’s corporate domain, providing enterprise email, calendaring, file storage, and real-time document collaboration as core collaboration capabilities.
Google Workspace (Formerly Google G-Suite) is configured to deliver standard Collaboration modules including Gmail for messaging, Calendar for scheduling, Drive for file storage, Docs and Sheets for coauthoring, Meet for conferencing, and the Google Admin console for centralized user and policy management. Administrative controls are used for user provisioning, domain management, access control, and device management to align with enterprise identity and access workflows.
TouchBistro, a Canada-based professional services company with approximately 1,000 employees, exposes Google Workspace references in its public website source, indicating tenant-level linkage to its web presence. Governance is centered on centralized administration and policy enforcement through the Google Admin console to support corporate communications, document collaboration, and scheduling across business functions.
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Online Meeting Scheduling | Collaboration |
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2020 | 2020 |
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TouchBistro Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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TouchBistro CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing, Sales Engagement | CRM |
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2019 | 2019 |
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CRM | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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TouchBistro ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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TouchBistro PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2019 | 2019 |
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TouchBistro IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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TouchBistro CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at TouchBistro
| First Name | Last Name | Title | Function | Department | Phone | |
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CFO | CXO | Finance | |
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Founder and CEO | CXO | Finance | |
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Chief Marketing Officer | CXO | Marketing | |
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Software Quality Assurance Leader | Non Manager | IT | |
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Apps Being Evaluated by TouchBistro Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TouchBistro IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TouchBistro digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD TouchBistro Technographics
TouchBistro is a Professional Services organization based in Canada,
with around 1000 employees and annual revenues of $250.0 million.
TouchBistro operates a diverse technology stack with applications such as
Tipalti Invoice Management and Bill Processing System, Drift AI Chatbot and Google Workspace (Formerly Google G-Suite),
covering areas like AP Automation, Chatbots and Conversational AI and Collaboration.
TouchBistro has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tipalti, Drift and Google.
TouchBistro recently adopted applications including
Tipalti Invoice Management and Bill Processing System in 2024, Influicity Marketing Automation in 2022 and Salesforce Chat (formerly Salesforce Live Agent) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TouchBistro’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TouchBistro’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TouchBistro technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.