Austin, 78731, TX,
United States
TOUCHSTONE ITS Technographics
TOUCHSTONE ITS Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TOUCHSTONE ITS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 TOUCHSTONE ITS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
TOUCHSTONE ITS has purchased the following applications: Rocket.chat for Chatbots and Conversational AI in 2021, Algolia Search for Application, Web and Enterprise Search in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TOUCHSTONE ITS is running and its propensity to invest more and deepen its relationship with Rocket.chat , Algolia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TOUCHSTONE ITS revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TOUCHSTONE ITS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TOUCHSTONE ITS Tech Stack and Enterprise Applications
TOUCHSTONE ITS AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, TOUCHSTONE ITS deployed Rocket.chat as a web embedded customer messaging solution. Rocket.chat is present on their public website to provide Chatbots and Conversational AI capabilities for client engagement and inbound support for this 20 employee professional services firm in the United States.
Configuration centers on the Rocket.chat web chat widget, real time messaging, channel management, role based access controls and basic automated response flows common to Chatbots and Conversational AI implementations. Operational coverage focuses on client facing functions including sales inquiries and technical support, managed by internal staff through the Rocket.chat admin interface, with governance implemented via administrator accounts, permissioning and chat moderation workflows to align messaging with existing client service processes.
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TOUCHSTONE ITS Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2021 | 2021 |
In 2021, TOUCHSTONE ITS implemented Algolia Search on their website as a site search capability. The deployment uses Algolia Search to surface and index public website content, and it is categorized under Application, Web and Enterprise Search, with the Algolia Search application providing search API access, query handling, and front-end search experiences.
The implementation is delivered as a cloud SaaS search service accessed via the Algolia Search API and managed through the Algolia dashboard, with search indexing configured for the corporate website. Functional modules and capabilities in use include content indexing, query and relevance controls, autocomplete and instant results, and search analytics, aligned with Application, Web and Enterprise Search operational workflows. Search administration and relevance tuning are managed through the Algolia interface and front-end configuration to support the company website search experience.
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IT Decision Makers and Key Stakeholders at TOUCHSTONE ITS
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| Founder, President & CEO | CXO | Finance | ||||
| IT Recruiter | CXO | HR | ||||
| IT Recruiter | CXO | HR | ||||
| IT Recruiter | CXO | HR | ||||
| IT Recruiter | CXO | HR |
Apps Being Evaluated by TOUCHSTONE ITS Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||