Cary, 27513, NC,
United States
Town of Cary Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Town of Cary and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Town of Cary employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Town of Cary has purchased the following applications: RapidSOS UNITE for Emergency Management in 2024, SAS Results for Analytics and BI in 2010, Cisco Webex Meetings for Audio Video and Web Conferencing in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Town of Cary is running and its propensity to invest more and deepen its relationship with RapidSOS , SAS Institute , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Town of Cary revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Town of Cary intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| RapidSOS | Legacy | RapidSOS UNITE | Emergency Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, the Town Of Cary implemented RapidSOS UNITE in its 911 Center in Cary, North Carolina to enhance Emergency Management and public safety dispatch operations. The deployment focused on integrating RapidSOS Alarm Call Automation alongside RapidSOS UNITE to streamline alarm call handling and align automated workflows with on-shift dispatcher duties.
The implementation centered on the RapidSOS Alarm Call Automation capability within RapidSOS UNITE, configuring automated alarm call ingestion, standardized incident data enrichment, and automated routing into existing dispatch workflows. Configuration work emphasized alarm verification logic and workflow orchestration to reduce manual processing tasks while preserving dispatcher oversight for priority incidents.
Operational coverage was scoped to the Town of Cary 911 Center and the public safety and dispatch function, with testing conducted prior to broader rollout. RapidSOS published a customer story documenting Cary's use of the UNITE Alarm Call Automation solution and the operational efficiency gains observed during testing and rollout.
Governance and process changes included a tested rollout approach that shifted routine alarm call processing from manual to automated handling, enabling dispatchers to concentrate on higher priority incidents. Reported outcomes during testing and rollout were reduced call processing times and more consistent incident data, reflected in RapidSOS documentation of the Cary implementation.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAS Institute | Legacy | SAS Results | Analytics and BI | Analytics and BI | n/a | 2010 | 2010 |
In 2010, Town Of Cary implemented SAS Results as part of an Analytics and BI deployment to operationalize SAS Analytics capabilities used in the Aquastar water metering program. The initiative ingested hourly water‑meter IoT data to enable automated leak detection, generate customer alerts and support water planning workflows across municipal utilities.
The SAS Results implementation centered on a data ingestion and processing pipeline for high frequency IoT telemetry, real time anomaly detection and rule driven alerting, complemented by analytical dashboards and reporting for operational planners. Configuration emphasized time series data management, anomaly scoring for leak identification and automated notification workflows to route exceptions to customer service and field operations.
Integrations were focused on the town's water‑meter IoT network and downstream customer alerting channels, with operational coverage spanning water utility operations, customer service and planning teams. The deployment aligned analytics outputs with field crew dispatch and planning inputs to close the loop between detection and remediation.
Governance concentrated on operationalizing analytics results into existing utility workflows, and the program was credited with roughly $10M in projected savings according to SAS and Town of Cary reporting. SAS Results, operating within the Analytics and BI category, served as the analytical backbone for leak detection, customer engagement and planning use cases in the Aquastar program.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2023 | 2023 |
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Audio Video and Web Conferencing | Collaboration |
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2023 | 2023 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2024 | 2024 |
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IT Service Management | ITSM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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