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Town of Gibsonville, NC
Location
129 W Main St, 129 W Main St,
Gibsonville, 27249, NC,
United States
Website
https://www.gibsonvillenc.org/
Phone
1 336-449-4144
Artw industry
Government
Employee
Revenue

Town of Gibsonville, NC Technographics

Town of Gibsonville, NC Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Town of Gibsonville, NC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Town of Gibsonville, NC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Town of Gibsonville, NC has purchased the following applications: CSI Harris SmartFusion for Government ERP in 2018, Microsoft 365 for Collaboration in 2022, FullStory for Customer Experience in 2022 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Town of Gibsonville, NC is running and its propensity to invest more and deepen its relationship with Constellation Software Inc. , Microsoft , FullStory or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Town of Gibsonville, NC revenues, which have grown to $12.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Town of Gibsonville, NC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Town of Gibsonville, NC Tech Stack and Enterprise Applications

ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Constellation Software Inc. Legacy CSI Harris SmartFusion Government ERP ERP Services and Operations n/a 2018 2018
In 2018, the Town of Gibsonville implemented CSI Harris SmartFusion as its Government ERP. The deployment of Constellation Software Inc. CSI Harris SmartFusion centralized municipal financial and administrative systems, aligning core business functions across finance, utilities, public works, and administration for a town government of approximately 100 employees. Configuration emphasized standard Government ERP capabilities, including general ledger, accounts payable and receivable, budget management, utility billing, tax collection, payroll and human resources, asset and work order management, and permitting workflows, with role based access controls and workflow approvals to enforce municipal financial controls. Operational governance focused on consolidation of the chart of accounts, standardized approval workflows and departmental permissions, and staged rollouts aligned to fiscal and utility operational cycles to minimize disruption. Primary research performed by ARTW.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2022 2022
In 2022 the Town of Gibsonville, NC provisioned Microsoft 365 as its Collaboration platform and surfaced Microsoft 365 capabilities on its public website to publish municipal documents and run resident contact workflows. The deployment aligns with a cloud tenant model, centralizing email and document services for municipal staff and public-facing content delivery. The Microsoft 365 implementation uses core collaboration capabilities common to the suite, including cloud email and calendaring, document hosting and publishing, synchronized personal file storage, and real time team collaboration tools, all operating under a single Microsoft 365 tenant. Configuration emphasis is on web accessible document links and inbox handling that support civic information publishing and routine administrative communication. Operational coverage centers on municipal web publishing and internal staff collaboration, with centralized administration for user provisioning and content publishing workflows. Governance is oriented around tenant level controls and published content management, ensuring that Microsoft 365 provides the Collaboration backbone for the town website and municipal information distribution.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
FullStory Legacy FullStory Customer Experience CRM n/a 2022 2022
In 2022, the Town of Gibsonville, NC implemented FullStory on its municipal website. FullStory is being used as a Customer Experience application to capture session replays and behavioral analytics across the town's public web properties, aligning the deployment with digital constituent services and public information delivery. The implementation centers on FullStory's core capabilities including session replay, event capture, page-level heatmaps, and funnel analysis, configured to surface user journeys through contact forms and service pages. Instrumentation is delivered via client-side web tagging and JavaScript snippet embedded in site pages, with event taxonomy and custom event definitions established to track constituent interactions and form completions. Operational ownership is positioned with the town's communications and IT teams who use FullStory dashboards for troubleshooting user flows and prioritizing content adjustments. Governance includes standard privacy controls and data masking for sensitive inputs, plus a phased rollout of instrumentation across public pages to balance coverage and privacy requirements.
Utilities Customer Care and Billing CRM 2018 2018
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2022 2022

IT Decision Makers and Key Stakeholders at Town of Gibsonville, NC

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Town of Gibsonville, NC Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Town of Gibsonville, NC IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Town of Gibsonville, NC digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Town of Gibsonville, NC Technographics
Town of Gibsonville, NC is a Government organization based in United States, with around 100 employees and annual revenues of $12.0 million.
Town of Gibsonville, NC operates a diverse technology stack with applications such as CSI Harris SmartFusion, Microsoft 365 and FullStory, covering areas like Government ERP, Collaboration and Customer Experience.
Town of Gibsonville, NC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Constellation Software Inc., Microsoft and FullStory.
Town of Gibsonville, NC recently adopted applications including Microsoft 365 in 2022, FullStory in 2022 and Microsoft Azure Cloud Services in 2022, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Town of Gibsonville, NC’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Town of Gibsonville, NC’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Town of Gibsonville, NC technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.