Moorebank, 2170, NSW,
Australia
Toyota Material Handling Australia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Toyota Material Handling Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 Toyota Material Handling Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Toyota Material Handling Australia has purchased the following applications: RITEQ Workforce Manager for Workforce Management in 2013, Infor M3 for Manufacturing ERP in 2018, LiveChat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Toyota Material Handling Australia is running and its propensity to invest more and deepen its relationship with Dayforce , Infor , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Toyota Material Handling Australia revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Toyota Material Handling Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dayforce | Legacy | RITEQ Workforce Manager | Workforce Management | HCM | n/a | 2013 | 2013 |
In 2013, Toyota Material Handling Australia deployed RITEQ Workforce Manager to assist its HR Department with a focused employee clocking system rollout. The RITEQ Workforce Manager implementation centered on Workforce Management capabilities, delivering time and attendance capture, digital clocking, roster and shift scheduling, and standard attendance reporting to support HR operations.
Configuration work prioritized employee clocking rules, supervisor approval workflows, and exceptions processing to align system behavior with internal HR policies. The deployment emphasized HR-led governance for policy configuration and operational oversight, and it produced standardized time and attendance data exports to support payroll and HR recordkeeping downstream.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor M3 | Manufacturing ERP | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 Toyota Material Handling Australia deployed Infor M3, establishing Infor M3 as the Manufacturing ERP supporting service, invoicing, and parts workflows. The implementation is centered on service order and invoicing use cases across field service operations and finance teams.
Infor M3 is configured to capture labor and parts on jobs, manage receipting of sublet invoices, and execute complete invoicing for internal and external services. Functional capabilities documented in operational notes include data entry, sublet invoice checking and receipting, profit and service reporting for work orders, and finalization of invoices against individual payment agreements.
The M3 deployment is operationally integrated with payment processing via Windcave for invoice payments, and it serves as the system of record for Field Service Technicians to receive paperwork and have labor and parts posted against jobs. Day to day workflows show active coordination between technicians, the field service team, suppliers, and the credit department, indicating M3 is used for both transactional posting and collections support.
Governance and process design center on a Service Administrator role that performs reconciliations, prints and collates invoicing and supporting documents for mail or email, and works with credit to resolve payment and invoice queries. The narrative reflects site level usage in Larrapinta, QLD and broader finance and service function coverage within Toyota Material Handling Australia, with Infor M3 handling order-to-cash sequencing, job costing inputs, and service profitability reporting.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 Toyota Material Handling Australia implemented LiveChat on its website, establishing a web-based conversational channel for customer interactions. The deployment positions LiveChat within the Chatbots and Conversational AI category as the primary front-end engagement layer on their public site.
The implementation leveraged standard LiveChat functional components, including the embedded chat widget, agent console for live messaging, canned responses and chat transcripts for case continuity. Configuration work focused on visitor tracking and proactive chat invitations to surface web sessions to support and sales personnel, consistent with Chatbots and Conversational AI workflows.
Operational coverage was centered on the company website and routed inbound web conversations to customer service and sales workflows across the Australian organization. Integrations with back-office systems are not stated, therefore the narrative remains focused on the website deployment and routing to internal teams.
Governance practices were put in place to manage chat queueing, agent assignment and template response usage, aligning chat handling with existing case management processes and service hours. LiveChat was retained as the visible conversational interface on the Toyota Material Handling Australia site, supporting web-first customer engagement.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center, Caller ID | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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