AI Buyer Insights:

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Trifectix Data, Technology Stack, and Enterprise Applications
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CKSource Legacy CKEditor Content Management Content Management n/a 2018 2018
Document Management Content Management 2017 2017
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
osTicket Legacy osTicket Customer Support CRM n/a 2017 2017
In 2017, Trifectix deployed osTicket as its Customer Support application on its website. The deployment embedded osTicket web-based ticket intake into the public contact pages to capture customer inquiries and route them into a centralized helpdesk. The osTicket implementation addresses core Customer Support capabilities including web form and email intake, ticket lifecycle management, ticket assignment and queuing, status and priority management, and staff dashboards to drive resolution workflows. Configuration reflects small professional services operational patterns, with case categorization, internal notes, and role-based visibility to support service delivery and support staff collaboration. Operational scope covers Trifectix customer-facing inquiry handling via the company website and internal support processing, aligning osTicket with both support and service delivery functions. Governance centers on standard ticket workflows and staff permissioning within osTicket, and the rollout focused on embedding the application into contact channels rather than cross-system integrations.
Customer Support CRM 2018 2018
IT Decision Makers and Key Stakeholders at Trifectix
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Trifectix Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Trifectix Technographics

Trifectix is a Professional Services organization based in United States, with around 15 employees and annual revenues of $3.0 million.

Trifectix operates a diverse technology stack with applications such as CKEditor and osTicket, covering areas like Content Management and Customer Support.

Trifectix has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as CKSource and osTicket.

Trifectix recently adopted applications including CKEditor in 2018, FreshDesk Customer Support in 2018 and ClickHelp in 2017, highlighting its ongoing modernization strategy.

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Our research team continuously updates Trifectix’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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