Austin, 78705, TX,
United States
Trifectix Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Trifectix and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15 Trifectix employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Trifectix has purchased the following applications: CKEditor for Content Management in 2018, osTicket for Customer Support in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Trifectix is running and its propensity to invest more and deepen its relationship with CKSource , ClickHelp , osTicket or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Trifectix revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Trifectix intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CKSource | Legacy | CKEditor | Content Management | Content Management | n/a | 2018 | 2018 |
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Document Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| osTicket | Legacy | osTicket | Customer Support | CRM | n/a | 2017 | 2017 |
In 2017, Trifectix deployed osTicket as its Customer Support application on its website. The deployment embedded osTicket web-based ticket intake into the public contact pages to capture customer inquiries and route them into a centralized helpdesk.
The osTicket implementation addresses core Customer Support capabilities including web form and email intake, ticket lifecycle management, ticket assignment and queuing, status and priority management, and staff dashboards to drive resolution workflows. Configuration reflects small professional services operational patterns, with case categorization, internal notes, and role-based visibility to support service delivery and support staff collaboration.
Operational scope covers Trifectix customer-facing inquiry handling via the company website and internal support processing, aligning osTicket with both support and service delivery functions. Governance centers on standard ticket workflows and staff permissioning within osTicket, and the rollout focused on embedding the application into contact channels rather than cross-system integrations.
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Customer Support | CRM |
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2018 | 2018 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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