Rockville, 20852, MD,
United States
Tripmasters Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Tripmasters and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13 Tripmasters employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tripmasters has purchased the following applications: Affirm for Payment Processing in 2021, Sabre Flight Plan Manager for Flight Management in 2005, Provide Support for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tripmasters is running and its propensity to invest more and deepen its relationship with Affirm , Amazon Web Services (AWS) , SABRE or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tripmasters revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tripmasters intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Affirm | Legacy | Affirm | Payment Processing | ERP Financial Management | n/a | 2021 | 2021 |
In 2021 Tripmasters implemented Affirm on its website to handle Payment Processing. Affirm was embedded into Tripmasters' online booking checkout to present installment payment options via a client-facing widget while managing authorization and settlement workflows consistent with buy now pay later providers. The deployment scope is concentrated on the company website and the e-commerce payments function, impacting customer checkout flows and payments operations for Tripmasters in the United States.
The technical approach aligns with a web-integrated payment architecture, with Affirm's front-end components delivered in the booking flow and server-side transaction handshakes used to capture authorizations and reconcile orders with merchant records. Configuration work focused on payment method provisioning, checkout sequencing, order capture adjustments, and refund handling to accommodate installment settlements, with governance placed on payments and commerce operations to maintain Affirm configuration and monitor transaction status through Affirm's merchant interfaces.
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Payment Processing | ERP Financial Management |
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2022 | 2022 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SABRE | Legacy | Sabre Flight Plan Manager | Flight Management | ERP Services and Operations | n/a | 2005 | 2005 |
In 2005 Tripmasters implemented Sabre Flight Plan Manager as its Flight Management application to centralize flight scheduling, booking workflows, and crisis response processes. The deployment provided a focused operational layer for small company operations, aligning flight planning and customer-facing booking activities with established ticketing and rates controls.
Sabre Flight Plan Manager was configured to support booking process automation, schedule change workflows, fare and rate controls, and ticket issuance orchestration typical of Flight Management systems. Configuration work emphasized booking workflow integration and key functionality projects to raise sales through streamlined reservation handling and coordinated schedule updates.
Operational coverage spanned the Ticketing Department, Rates Department, and schedule change functions, with oversight from the Air Division Manager and coordination across overseas teams. The implementation integrated with Sabre GDS capabilities and operated alongside hands-on ticketing activity in Amadeus as noted in company operations, while new operational policies and procedures were established to govern ticketing, rates, schedule change, and crisis call decision making for passengers in distress.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Provide Support | Legacy | Provide Support | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Tripmasters deployed Provide Support as a website hosted chat application in the Chatbots and Conversational AI category. Tripmasters uses Provide Support on its public website to deliver real time customer assistance, address booking and itinerary questions, and capture leads for sales follow up. The implementation centers on an embedded chat widget that routes live inquiries to internal staff during staffed hours and retains session transcripts for asynchronous handling by the support team.
Provide Support was configured with standard conversational capabilities common to Chatbots and Conversational AI implementations, including live agent chat, predefined canned responses, visitor context and session transcript capture. Operational ownership is assigned to customer service and sales personnel who manage availability windows, update canned messaging, and review transcripts as part of routine support and follow up workflows. This implementation positions Tripmasters Provide Support Chatbots and Conversational AI Business Function as the primary online customer engagement layer on the Tripmasters website.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2014 | 2014 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2012 | 2012 |
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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