Atlanta, 30318, GA,
United States
Trotter Roofing Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Trotter Roofing and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60 Trotter Roofing employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Trotter Roofing has purchased the following applications: Hybrid Chat for Chatbots and Conversational AI in 2023, Microsoft 365 for Collaboration in 2019, Xandr Invest (ex AppNexus DSP) for Digital Advertising Platform in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Trotter Roofing is running and its propensity to invest more and deepen its relationship with Smarter Codes , Microsoft , Brevo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Trotter Roofing revenues, which have grown to $6.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Trotter Roofing intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Smarter Codes | Legacy | Hybrid Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, Trotter Roofing implemented Hybrid Chat, a Chatbots and Conversational AI application, on its public website. The deployment focuses on customer-facing engagement to capture inquiries and streamline initial job intake for a 60 person roofing and exterior services contractor in the United States. Hybrid Chat is embedded as a web chat widget on the company site and is configured to handle prospect qualification, basic FAQ responses, and warm handoffs to human schedulers.
The implementation centers on conversational flows and lead capture forms, using scripted dialogs to collect contact details, project basics, and preferred appointment windows. Hybrid Chat includes automated message routing and escalation capability that funnels qualified contacts to estimating and customer service staff, and it is configured to support human takeover when conversations require manual scheduling or technical clarification. Content management for conversational scripts and knowledge responses is operated through the application’s admin interface and updated by internal operations personnel.
Operational governance emphasizes standardized intake and triage workflows, with Hybrid Chat driving a consistent first touch for web leads across service lines. The rollout is limited to the company website and is managed by internal operations and service scheduling teams, with content and escalation rules maintained in the application to align chat behavior with existing field estimating and customer service processes. Hybrid Chat is referenced repeatedly in operational settings as the primary Chatbots and Conversational AI layer for initial customer engagement.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Xandr Invest (ex AppNexus DSP) | Digital Advertising Platform | CRM | n/a | 2020 | 2020 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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