TrueCare
117 Church Avenue,
Brooklyn, 11218, NY,
United States
Brooklyn, 11218, NY,
United States
1 718-854-8783
Healthcare
TrueCare Technographics
TrueCare Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TrueCare and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 TrueCare employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TrueCare has purchased the following applications: HHAeXchange for Healthcare ERP in 2015, Rocket.chat for Chatbots and Conversational AI in 2022, Zoom for Audio Video and Web Conferencing in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TrueCare is running and its propensity to invest more and deepen its relationship with HHAeXchange , Rocket.chat , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TrueCare revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TrueCare intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TrueCare Tech Stack and Enterprise Applications
TrueCare ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HHAeXchange | Legacy | HHAeXchange | Healthcare ERP | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, TrueCare implemented HHAeXchange, deploying a Healthcare ERP to support its community-focused home care operations. The implementation targeted Home and Community Based Services, Independent Living Skills Training, Transitional Care Service, and private pay personal care programs operated by TrueCare and its Andrea's Angels unit, centralizing administrative and clinical workflows for in-home care delivery.
The HHAeXchange deployment configured core Healthcare ERP capabilities including electronic visit verification, caregiver scheduling and census management, caregiver onboarding and applicant tracking, clinical documentation and care plan management, and billing and claims posting. HHAeXchange was used to standardize screening workflows and automate visit authorizations, supporting recruiting teams responsible for sourcing HCBS, ILST, TCS, and private pay caregivers, with role based access controls for recruiters, clinical coordinators, field supervisors, and finance users.
Recruiting and workforce management processes were instrumented alongside other recruitment tools, recruiters in the environment had experience with HubSpot and Medflyt which were used in parallel for outreach and candidate engagement. Operational coverage included recruiting teams, field caregivers, clinical operations, and billing departments across TrueCare locations, with data exchange patterns oriented around caregiver roster synchronization and claims export feeds into downstream billing workflows.
Governance emphasized centralized scheduling and recruiting workflows, structuring provider screening, documentation retention, and operational handoffs from recruitment to in-home service delivery. The HHAeXchange implementation established a single system of record for caregiver assignment and visit documentation within the Healthcare ERP footprint, aligning recruiting activities and caregiver management with clinical and billing operations.
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TrueCare AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
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TrueCare Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2022 | 2022 |
In 2022, TrueCare implemented Zoom to provide Audio Video and Web Conferencing capabilities on its public website. The deployment used Zoom as a cloud hosted conferencing platform, surfacing Zoom meetings and web based sessions directly from the TrueCare website to support patient appointments and internal collaboration. The implementation enabled browser based join flows for patients and native client access for staff to reduce friction in virtual sessions.
Configuration centered on core conferencing capabilities including video meetings, screen sharing, meeting scheduling and session recording, with user provisioning and role based access controls applied to clinical and administrative staff. Integration was limited to website embedding and link based meeting flows, enabling patient facing scheduling and direct join links from web pages. Governance emphasized access control and scheduling workflows with operational ownership defined for clinical operations and administrative departments.
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Collaboration | Collaboration |
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2014 | 2014 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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TrueCare Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2016 | 2016 |
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TrueCare eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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TrueCare CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Donor and Fundraising Management | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2020 | 2020 |
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TrueCare PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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TrueCare IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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TrueCare CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at TrueCare
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by TrueCare Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TrueCare IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TrueCare digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD TrueCare Technographics
TrueCare is a Healthcare organization based in United States,
with around 1500 employees and annual revenues of $200.0 million.
TrueCare operates a diverse technology stack with applications such as
HHAeXchange, Rocket.chat and Zoom,
covering areas like Healthcare ERP, Chatbots and Conversational AI and Audio Video and Web Conferencing.
TrueCare has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HHAeXchange, Rocket.chat and Zoom Video Communications.
TrueCare recently adopted applications including
Microsoft Entra ID (formerly Azure Active Directory) in 2023, Rocket.chat in 2022 and Zoom in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TrueCare’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TrueCare’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TrueCare technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.