Truecommerce
Rowan House, Westwood Way Westwood Business Park,
Coventry, CV4 8LE,
United Kingdom
Coventry, CV4 8LE,
United Kingdom
44 84 5643-6600
Professional Services
Truecommerce Technographics
Truecommerce Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Truecommerce and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 73 Truecommerce employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Truecommerce has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2020, Mirakl Marketplace Platform for eCommerce in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Truecommerce is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Truecommerce revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Truecommerce intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Truecommerce Tech Stack and Enterprise Applications
Truecommerce AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 Truecommerce implemented LiveChat on their website to provide web-based customer engagement. LiveChat is deployed as a Chatbots and Conversational AI application supporting customer support and online sales functions for the company.
The deployment centers on the LiveChat web widget embedded across public pages, configured for chat routing into internal support queues, canned responses, transcript logging, and visitor monitoring to surface context during interactions. Standard Chatbots and Conversational AI capabilities such as automated greetings and pre chat forms were enabled to capture lead context and accelerate initial triage.
Operational ownership is assigned to customer support and online sales teams who staff and monitor LiveChat sessions on the website, using scripted response templates and escalation workflows to manage inbound inquiries. Governance practices include conversational script management and chat transcript retention to maintain response consistency and handoff continuity.
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Truecommerce Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020 Truecommerce implemented Microsoft 365 as its primary Collaboration platform. The company uses Microsoft 365 on their website and within corporate operations to provide a unified suite of productivity and communication tools for its UK professional services teams.
The Microsoft 365 deployment centers on core workloads including Exchange Online for corporate email, Microsoft Teams for real time meetings and persistent chat, SharePoint Online for intranet and document management, OneDrive for endpoint file sync, and Office desktop and web applications for productivity. Azure Active Directory is used for directory services and authentication within the Microsoft 365 tenant, enabling centralized user provisioning and single sign on across Microsoft 365 services.
Administration is tenant based, with centralized administration and policy controls applied to user groups and departments, supporting collaboration across the firm’s professional services functions. Configuration signals observed on the corporate website align with a cloud first, SaaS oriented architecture that consolidates email, file sharing, and conferencing under Microsoft 365, centralizing collaboration tooling for the organisation.
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Event Management | Collaboration |
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2022 | 2022 |
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Event Management | Collaboration |
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2022 | 2022 |
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Truecommerce eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mirakl | Legacy | Mirakl Marketplace Platform | eCommerce | eCommerce | n/a | 2023 | 2023 |
In 2023 Truecommerce deployed Mirakl Marketplace Platform to power marketplace commerce directly on its website, establishing Mirakl Marketplace Platform as the central eCommerce engine for marketplace enablement. The deployment focuses on delivering a hosted marketplace storefront integrated into Truecommerce digital channels, positioning the Mirakl Marketplace Platform as the application that manages multi-seller cataloging and commercial offers.
The implementation centers on category-aligned functional capabilities including seller onboarding and lifecycle management, catalog and offer orchestration, order orchestration and fulfillment coordination, and seller invoicing and settlement workflows. Operational ownership is consistent with eCommerce and marketplace operations, merchant success, and digital merchandising teams, with governance instituted around seller access, catalog curation, and marketplace policy enforcement. Truecommerce Mirakl Marketplace Platform eCommerce Business Function is implemented to centralize marketplace operations on the public website, enabling structured operational workflows for onboarding, catalog governance, and order handling.
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Product Information Management | eCommerce |
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2020 | 2020 |
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Product Information Management | eCommerce |
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2020 | 2020 |
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Truecommerce CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2022 | 2022 |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Call Tracking and Recording | CRM |
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2021 | 2021 |
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Call Tracking and Recording | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2009 | 2009 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2009 | 2009 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Sales Analytics | CRM |
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2024 | 2024 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Truecommerce ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Truecommerce IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Truecommerce CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Truecommerce
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Truecommerce Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Truecommerce IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Truecommerce digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Truecommerce Technographics
Truecommerce is a Professional Services organization based in United Kingdom,
with around 73 employees and annual revenues of $10.0 million.
Truecommerce operates a diverse technology stack with applications such as
LiveChat, Microsoft 365 and Mirakl Marketplace Platform,
covering areas like Chatbots and Conversational AI, Collaboration and eCommerce.
Truecommerce has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Microsoft and Mirakl.
Truecommerce recently adopted applications including
Vertify Platform in 2024, Mirakl Marketplace Platform in 2023 and Slack Connect in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Truecommerce’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Truecommerce’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Truecommerce technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.