Trutex
Jubilee Mill,
Clitheroe, BB7 1NL,
United Kingdom
Clitheroe, BB7 1NL,
United Kingdom
44 12 0042-1200
Distribution
Trutex Technographics
Trutex Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Trutex and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 123 Trutex employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Trutex has purchased the following applications: Amazon Pay for Payment Processing in 2020, Priority ERP HRM for Core HR in 2006, Click4Assistance for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Trutex is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Klarna , Priority Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Trutex revenues, which have grown to $40.5 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Trutex intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Trutex Tech Stack and Enterprise Applications
Trutex ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon Pay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Trutex integrated Amazon Pay on its public website to centralize online payment acceptance. Trutex implemented Amazon Pay for Payment Processing to support checkout payment authorization and customer wallet transactions on its e-commerce storefront. The deployment leverages Amazon Web Services (AWS) hosting and Amazon Pay APIs to surface the payment option in the front-end checkout flow and coordinate server-side settlement calls.
Functionally the Amazon Pay implementation includes payment authorization, tokenization of payment instruments for card-on-file usage, and support for customer-initiated refunds through the web channel, aligning Payment Processing with order management and finance workflows. Operational scope covers the e-commerce and finance teams in the United Kingdom, with governance focused on checkout flow configuration, payment reconciliation, and dispute handling processes.
|
|
|
|
|
Payment Processing | ERP |
|
2020 | 2020 |
|
Trutex HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Priority Software | Legacy | Priority ERP HRM | Core HR | HCM | n/a | 2006 | 2009 |
In 2006 Trutex implemented Priority ERP HRM to automate stock control, order fulfilment, warehousing and manufacturing across its UK operations, delivering improved inventory visibility and measurable cost savings. The Priority ERP HRM deployment is described in the context of the company wide ERP rollout, with the application name Priority ERP HRM used to centralize transactional and administrative processes alongside inventory and production control.
Implementation scope covered core inventory and production modules configured for stock control, order fulfilment workflows, warehouse management and manufacturing execution. The HR element is inferred, Priority ERP HRM was likely deployed to centralize employee records and workforce management, aligning Core HR capabilities such as personnel master data, workforce administration and HR workflow automation with the operational ERP footprint.
Operational coverage spanned multi site retail and manufacturing operations across the United Kingdom, with the system supporting warehouse, manufacturing and supply chain functions and extending HR recordkeeping and workforce processes into the same platform. Priority ERP HRM was implemented as a cohesive part of the Priority ERP environment, operating with the ERP modules responsible for inventory visibility and order processing rather than as a separate HR point solution.
Governance emphasis focused on centralizing records and standardizing process flows across sites, enabling common HR data structures and consistent workforce management procedures across regions. Outcomes reported in the source include improved inventory visibility and measurable cost savings tied to the Priority ERP implementation.
|
Trutex AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Click4Assistance | Legacy | Click4Assistance | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Trutex deployed Click4Assistance to provide an on-site conversational experience. Trutex implemented Click4Assistance as a Chatbots and Conversational AI solution on its public website to support customer service, lead capture, and site visitor engagement, with the full application name Click4Assistance visible in the front-end interaction layer.
The implementation centers on an embedded web chat widget and configured conversational flows, delivering automated responses, proactive messaging, live agent handover, session transcripts, and built-in reporting for operational teams. Click4Assistance is managed by Trutex customer service and digital operations as the primary channel for online inquiries, emphasizing chat routing, response templates, and application console configuration to govern conversational workflows.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2022 | 2022 |
|
Trutex Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
Trutex eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2020 | 2020 |
|
Trutex SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Warehouse Management | SCM |
|
2018 | 2018 |
|
Trutex CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Engagement | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
Trutex ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2015 | 2015 |
|
|
|
|
|
IT Service Management | ITSM |
|
2022 | 2022 |
|
Trutex PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2022 | 2022 |
|
Trutex IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
Trutex CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2016 | 2016 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at Trutex
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Trutex Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Trutex IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Trutex digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Trutex Technographics
Trutex is a Distribution organization based in United Kingdom,
with around 123 employees and annual revenues of $40.5 million.
Trutex operates a diverse technology stack with applications such as
Amazon Pay, Priority ERP HRM and Click4Assistance,
covering areas like Payment Processing, Core HR and Chatbots and Conversational AI.
Trutex has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Amazon Web Services (AWS), Priority Software and Click4Assistance.
Trutex recently adopted applications including
Zoho SalesIQ in 2022, Slack Connect in 2022 and Freshservice in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Trutex’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Trutex’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Trutex technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.