AI Buyer Insights:

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Trycare Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Merlin Business Software Legacy Merlin ERP ERP Financial ERP Financial Management n/a 2023 2023
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
GoTo (formerly LogMeIn) Legacy LogMeIn GoTo Resolve Remote Monitoring and Management, IT Service Management ITSM n/a 2024 2024
In 2024 Trycare adopted LogMeIn GoTo Resolve in a deployment designed to consolidate fragmented ticketing, remote access and device management tools across its distributed salesforce and multi-site operations in the United Kingdom. LogMeIn GoTo Resolve was implemented as a Remote Monitoring and Management,IT Service Management platform to centralize incident intake, remote support sessions and endpoint visibility under a single operational console. The implementation focused on configuring unified ticketing workflows and rapid remote session initiation to shorten the ticket to support session path. Administrators configured automated routing and SLA targets, including a sub-1-hour first-response goal, and instrumented device management capabilities to support field sales and on-site operational teams. Governance and operational scope emphasized UK-wide rollout and IT support adoption, shifting incident handling into a centralized queue owned by the corporate IT function and frontline support engineers. Outcomes recorded during the rollout included a faster ticket to support session workflow and an average ticket close time of about 3 hours, contributing to improved internal SLAs and user satisfaction across Trycare in the United Kingdom.
IT Decision Makers and Key Stakeholders at Trycare
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Trycare Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Trycare Technographics

Trycare is a Distribution organization based in United Kingdom, with around 85 employees and annual revenues of $27.0 million.

Trycare operates a diverse technology stack with applications such as Merlin ERP and LogMeIn GoTo Resolve, covering areas like ERP Financial and Remote Monitoring and Management, IT Service Management.

Trycare has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Merlin Business Software and GoTo (formerly LogMeIn).

Trycare recently adopted applications including LogMeIn GoTo Resolve in 2024 and Merlin ERP in 2023, highlighting its ongoing modernization strategy.

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