Leominster, 1453, MA,
United States
UMass Memorial HealthAlliance-Clinton Hospital Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by UMass Memorial HealthAlliance-Clinton Hospital and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1600 UMass Memorial HealthAlliance-Clinton Hospital employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that UMass Memorial HealthAlliance-Clinton Hospital has purchased the following applications: Jobvite for Recruiting, Applicant Tracking System in 2023, Acuity Revenue Cycle Analytics for Revenue Cycle Management in 2016, ON24 Digital Experience Platform for Collaboration in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems UMass Memorial HealthAlliance-Clinton Hospital is running and its propensity to invest more and deepen its relationship with Jobvite , Change Healthcare , ON24 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing UMass Memorial HealthAlliance-Clinton Hospital revenues, which have grown to $220.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for UMass Memorial HealthAlliance-Clinton Hospital intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jobvite | Legacy | Jobvite | Recruiting, Applicant Tracking System | HCM | n/a | 2023 | 2023 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Change Healthcare | Legacy | Acuity Revenue Cycle Analytics | Revenue Cycle Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 UMass Memorial HealthAlliance-Clinton Hospital implemented Acuity Revenue Cycle Analytics as part of its Revenue Cycle Management portfolio. The deployment targeted hospital revenue cycle operations including claims, billing, and payer enrollment workflows and was used by claims analysts and revenue cycle staff to centralize analytics and reconciliation processes. The implementation context includes ongoing operational responsibilities for electronic and paper claims processing during a multi-year period of claims operations work.
Acuity Revenue Cycle Analytics was configured to support claims reconciliation, claims scrubbing validation, rejection tracking, and payer enrollment maintenance. Implementation artifacts and routines included Bridge Routines to manage data transfers, automated reporting for acceptance to rejection rate monitoring, and document production for senior team review. The application supported structured workflows for confirming claim file transmission and receipt, and for capturing claim submission errors to drive process correction.
The deployment integrated with the hospital electronic health record and claims submission pipeline, specifically EPIC and Change Healthcare components cited in operational notes. Testing during the EPIC Change Healthcare build was part of the rollout, with explicit activities to research and resolve data integrity issues between EPIC and Change Healthcare files. Operational coverage encompassed claims submission, error remediation, and electronic file transmission controls across the Revenue Cycle Management stack.
Governance and process changes centered on maintaining internal controls for balanced claim production information, updating payer enrollment data for electronic transmission, and supporting departmental training and orientation on claims scrubbing updates. The implementation included scripted testing cycles, tracking of reject-to-acceptance rates with manager reporting, and escalation processes for transmission failures and payer enrollment revisions. Day to day operations documented in the deployment emphasized reconciliation, troubleshooting, and controlled testing during system builds.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ON24 | Legacy | ON24 Digital Experience Platform | Collaboration | Collaboration | n/a | 2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2022 | 2022 |
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Call Tracking and Recording | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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