Sao Jose do Rio Preto, 15084-160,
Brazil
Unitec Telecom Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Unitec Telecom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 850 Unitec Telecom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Unitec Telecom has purchased the following applications: Visys Discador for PBX, VoiP and Phone Systems in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Unitec Telecom is running and its propensity to invest more and deepen its relationship with Visys Sistemas or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Unitec Telecom revenues, which have grown to $213.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Unitec Telecom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visys Sistemas | Legacy | Visys Discador | PBX, VoiP and Phone Systems | Collaboration | n/a | 2017 | 2017 |
In 2017, Unitec Telecom implemented Visys Discador from Visys Sistemas. Visys Discador is deployed as a PBX, VoiP and Phone Systems solution to support Unitec Telecoms contact-center and telephony process areas in Brazil.
The implementation emphasizes dialer and IVR capabilities, with configuration aligned to discador workflows, URA driven call routing, campaign management, and agent console integration. Visys Discador is described in Unitec Telecoms partner and product listing as the application used for PABX and VoIP contact-center services, implying configuration of outbound dialing logic, interactive voice response flows, and real-time call handling modules.
Operational integration focuses on telephony infrastructure, linking Visys Discador to enterprise PABX and VoIP endpoints and SIP trunking for Brazil-based contact-center operations. The deployment addresses contact-center operational functions such as campaign orchestration, call distribution, and telephony session control across Unitec Telecoms service footprint.
Governance and process adjustments concentrate on standardizing dialer campaign setup, IVR menu design, and agent workflow orchestration to align telephony processes with contact-center operations. The narrative is based on Unitec Telecoms public product and partner listing which identifies Visys Sistemas and Visys Discador within the companys PBX, VoiP and Phone Systems capabilities.
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