Santiago, 51000,
Dominican Republic
United Nearshore Operations Technographics
United Nearshore Operations Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by United Nearshore Operations and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1400 United Nearshore Operations employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that United Nearshore Operations has purchased the following applications: Avaya Aura for Collaboration in 2014, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems United Nearshore Operations is running and its propensity to invest more and deepen its relationship with Avaya , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing United Nearshore Operations revenues, which have grown to $420.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for United Nearshore Operations intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
United Nearshore Operations Tech Stack and Enterprise Applications
United Nearshore Operations Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Aura | Collaboration | Collaboration | x | 2014 | 2015 |
In 2014, United Nearshore Operations deployed Avaya Aura via Avaya Private Cloud Services to meet its PCI DSS level 1 certification requirements and to align communications procurement with an OPEX delivery model. Avaya Aura was implemented as the primary Collaboration platform for the organization, providing a consolidated communications foundation for the company.
The deployment used Avaya Private Cloud Services as the hosting and managed operations layer, aligning vendor-managed infrastructure with UNO operational constraints. The architecture centered on a centrally provisioned Avaya Aura environment, designed to deliver resilient enterprise telephony and unified communications across United Nearshore Operations in the Dominican Republic.
Functional capabilities delivered through Avaya Aura included enterprise call control and session management, unified messaging, presence and conferencing, and contact center oriented communications features consistent with a Collaboration category solution. Configuration emphasized platform standardization and managed service operationalization to maintain required security controls tied to PCI DSS level 1.
Procurement and governance were explicitly shaped by the company requirement for PCI DSS level 1 certification and a preference for an OPEX model, leading Avaya to present the Avaya Private Cloud Services option. The implementation therefore combined Avaya Aura software with a vendor operated private cloud model to preserve compliance posture while centralizing communications operations.
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Collaboration | Collaboration |
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2020 | 2020 |
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United Nearshore Operations IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 |
In 2020, United Nearshore Operations implemented Microsoft Azure Cloud Services for Application Hosting and Computing Services to host and serve its corporate website. The implementation is referenced on the UNO public site and positions Microsoft Azure Cloud Services as the primary platform for web-facing compute and content delivery.
The implementation architecture centers on cloud compute and object storage for site assets, a managed web hosting layer for the public front end, and edge content delivery to reduce latency. Azure-native capabilities were applied in a classical application hosting topology, including scalable compute instances for application runtime, centralized blob storage for media and static content, and DNS routing and CDN acceleration to optimize global delivery.
Operational ownership is exercised by UNO web and IT operations in the Dominican Republic, with governance organized around Azure resource groups and role based access control to segregate production and non production environments. Provisioning and release workflows were aligned to cloud operational practices using automated Infrastructure as Code and CI CD pipelines, and platform monitoring and logging were instrumented to manage availability and performance for the website.
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IT Decision Makers and Key Stakeholders at United Nearshore Operations
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Apps Being Evaluated by United Nearshore Operations Executives
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