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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Universal Sompo General Insurance Tech Stack and Enterprise Applications

Universal Sompo General Insurance ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle E-Business Suite ERP Financial ERP n/a 2017 2017
In 2017 Universal Sompo General Insurance deployed Oracle E-Business Suite as its ERP Financial platform to support branch-level finance and operations. The engagement includes production support on Oracle R-12 and continues to underpin routine transactional and reporting activities at branch sites including Satna, Madhya Pradesh. The implementation encompasses functional OPM support, CPMS code generation, sales order creation and work order generation, and PPC support, with Oracle E-Business Suite configured to manage policy dispatch workflows. Operational responsibilities captured in the system include updating MIS on a regular basis, dispatching policies to customers, business associates and banks within defined TAT, and maintaining business reports at branch level. Architecturally the solution operates on an Oracle R-12 application stack with configuration focused on core ERP Financial workflows and operational modules that coordinate order and dispatch processes with branch MIS processes. Production support activities reported include error resolution for dispatch users, transactional support for sales and work orders, and ongoing CPMS code issuance tied to policy and order processing. Governance and operationalization include end user training, ongoing functional support and process enforcement for TAT adherence, and centralized maintenance of business reports at the branch. Oracle E-Business Suite ERP Financial is used as the authoritative system for the described operational and financial procedures, with support and training layers embedded into branch operations to sustain day to day processing.
Universal Sompo General Insurance Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IBM Legacy IBM Cognos Analytics Analytics and BI Analytics and BI n/a 2015 2015
In 2015 Universal Sompo General Insurance implemented IBM Cognos Analytics to address siloed applications and the absence of a central reporting repository. This Analytics and BI deployment provided a centralized reporting and analytics layer to support day to day reporting and insurance specific KPI generation for actuarial and business teams. Data from core insurance applications running on AS400 was replicated in real time into an Operational Data Store using IBM CDC. IBM Data Integration tooling was used to transform and stage data into a star schema in IBM Db2 Warehouse, while IBM Cognos Analytics was configured to deliver key reports, dashboards, and KPI visualizations that reflected the star schema design and purpose built data marts. Universal Sompo General Insurance implemented IBM Cognos Analytics as an Analytics and BI solution to support reporting and analytics for actuarial, underwriting, claims, and commercial business functions. The implementation integrated operational transaction feeds into the ODS, provisioned data marts for specific KPI sets such as Revenue Per Policyholder, Average Cost Per Claim, Loss Ratio and Underwriting Speed, and enabled actuarial users to access consolidated datasets for model building. Governance changes included centralizing data access through the ODS and defined data marts, and enabling self service report generation to reduce IT intervention. Outcomes reported by the program included real time visibility of source systems in the ODS, business user self service for reporting, and the deployment of predictive models including Persistency Report, Customer Churn, Campaign Analytics and Analytics to Predict Surrender, supported by the technology stack IBM CDC, IBM Datastage, IBM Db2 Warehouse and IBM Cognos Analytics.
Data Warehouse Analytics and BI 2015 2015
Universal Sompo General Insurance Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2021 2021
In 2021, Universal Sompo General Insurance implemented Microsoft 365 as its primary Collaboration platform to support corporate communications, document workflows, and employee productivity across its India operations. The deployment targeted an organizational population of roughly 3,000 employees and was positioned to centralize email, file sharing, and real time collaboration for both corporate and branch office staff. Microsoft 365 was configured to deliver core Collaboration capabilities including Exchange Online hosted email, SharePoint Online for intranet and document management, Microsoft Teams for unified communications and meetings, and OneDrive for endpoint file sync. Office client provisioning and updates were managed through Microsoft 365 services to standardize desktop productivity and reduce client configuration variance. The implementation used Microsoft 365 identity and access controls to unify authentication and single sign on across cloud services, leveraging Azure Active Directory features such as conditional access and role based access to secure resources. Observable Microsoft 365 artifacts on the company website indicate organizational use of Microsoft 365 mail exchange and hosted service components for external communications and asset delivery. Governance focused on tenant level administration, centralized policy application for retention and compliance, and configuration of eDiscovery and audit logging typical for a Collaboration deployment of this scale. Operational ownership bridged IT infrastructure and business applications teams to align content lifecycle, access governance, and ongoing configuration management of Microsoft 365.
Universal Sompo General Insurance CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CRM CRM 2017 2017
Customer Experience CRM 2021 2021
Universal Sompo General Insurance PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Extract, Transform, and Load (ETL) PaaS 2015 2015
Extract, Transform, and Load (ETL) PaaS 2015 2015
Transactional Email PaaS 2018 2018
Universal Sompo General Insurance IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2020 2020

IT Decision Makers and Key Stakeholders at Universal Sompo General Insurance

First Name Last Name Title Function Department Email Phone
Chief Technology Officer CXO IT
Head IT Development and Automation Director IT
Chief Financial Officer CXO Finance
Managing Director & CEO Director Finance

Apps Being Evaluated by Universal Sompo General Insurance Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Universal Sompo General Insurance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Universal Sompo General Insurance digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Universal Sompo General Insurance Technographics
Universal Sompo General Insurance is a Insurance organization based in India, with around 3000 employees and annual revenues of $520.0 million.
Universal Sompo General Insurance operates a diverse technology stack with applications such as Oracle E-Business Suite, IBM Cognos Analytics and Microsoft 365, covering areas like ERP Financial, Analytics and BI and Collaboration.
Universal Sompo General Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Oracle, IBM and Microsoft.
Universal Sompo General Insurance recently adopted applications including Microsoft 365 in 2021, Hotjar in 2021 and Microsoft Azure Cloud Services in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Universal Sompo General Insurance’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Universal Sompo General Insurance’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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