UPS Supply Chain Solutions
12380 Morris Road,
Alpharetta, 30005, GA,
United States
Alpharetta, 30005, GA,
United States
1 800-742-5877
Transportation
UPS Supply Chain Solutions Technographics
UPS Supply Chain Solutions Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by UPS Supply Chain Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50000 UPS Supply Chain Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that UPS Supply Chain Solutions has purchased the following applications: Adobe Connect for Audio Video and Web Conferencing in 2017, DocuSign eSignature for Digital Signing in 2021, MercuryGate TMS System for Transportation Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems UPS Supply Chain Solutions is running and its propensity to invest more and deepen its relationship with Adobe Systems , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing UPS Supply Chain Solutions revenues, which have grown to $13.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for UPS Supply Chain Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
UPS Supply Chain Solutions Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, UPS Supply Chain Solutions deployed Adobe Connect as its Audio Video and Web Conferencing platform on the public UPS Supply Chain website. Adobe Connect was provisioned to deliver hosted virtual meeting rooms and webinar pages directly from the site, enabling scheduled external events and on-demand recorded sessions for customers and partners.
The implementation leverages Adobe Connect capabilities such as persistent meeting rooms, screen sharing, multi-stream audio and video, recording, and content pods to support training, customer engagement, and partner enablement workflows. Configuration focused on web-embedded meeting pages and branded registration flows, with Adobe Connect used as the primary browser-based conferencing engine for external-facing sessions.
Operational governance emphasized centralized administration of room templates, standardized event scheduling and registration processes, and content governance for recorded session libraries. The deployment is scoped to web-based customer and partner interactions rather than internal desktop collaboration, positioning Adobe Connect to support supply chain training, client briefings, and vendor onboarding through the UPS Supply Chain website.
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021 UPS Supply Chain Solutions implemented DocuSign eSignature. DocuSign eSignature is deployed on the UPS Supply Chain Solutions website and is categorized under Digital Signing, providing a web-embedded channel for document execution and customer-facing signature collection.
The implementation leverages core DocuSign eSignature capabilities, including reusable document templates, envelope management and routing, recipient authentication and verification, conditional fields and embedded signing experiences, and tamper-evident audit trails. Configuration emphasis is on standardized templates and signing flows to reduce manual handling of customer and partner documents, while preserving e-signature provenance and compliance evidence.
Integration scope is explicitly with the public website, where embedding of DocuSign eSignature enables live signature capture for transactional documents and customer agreements. Operational coverage centers on customer-facing document workflows and internal contract execution within UPS Supply Chain Solutions, aligning digital signing processes with commercial and operational document lifecycles.
Governance was structured to centralize template control and signature policy enforcement, with role-based access controls and audit logging to support legal and compliance oversight. Rollout followed a phased approach across web-facing workflows to stabilize templates and signing orchestration before broader application across additional document types.
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Web Content Management | Content Management |
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2017 | 2017 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MercuryGate International | Legacy | MercuryGate TMS System | Transportation Management | SCM | n/a | 2018 | 2018 |
In 2018, UPS Supply Chain Solutions implemented MercuryGate TMS System within its Transportation Management environment. The program was led by a senior business analyst and project manager accountable for business support, meeting budget and project timelines, and producing a detailed statement of work, financial and project estimates, feasibility documentation, and implementation plans. Quality assurance and compliance reporting were formalized with test plans, procedures, scripts and conditions to govern releases.
The MercuryGate TMS System was configured to support core transportation planning, execution and analytics workflows and integrated with Power BI for operational dashboards, MS-SQL for data warehousing and ServiceNow for incident management. Implementation workstreams included requirements analysis, workflow design, custom business application development, automation of identified processes and management of migration and break fix projects from concept through deployment. KPI definitions and recurring performance dashboarding were established using SQL development and Power BI to operationalize TMS metrics.
Operational coverage focused on transportation operations, IT application support, compliance and analytics functions, with ownership for short term incident resolution and development of preventive measures for the designated TMS application. The initiative included business continuity planning and continuous process improvement tied to TMS workflows, and the team served as liaison with the product vendor to document product gaps and request additional features. Ongoing responsibilities emphasized troubleshooting data warehouse and BI issues, maintaining the MercuryGate TMS System integrations with Power BI, MS-SQL and ServiceNow, and sustaining governance artifacts for change control and release quality.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2017 | 2017 |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at UPS Supply Chain Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by UPS Supply Chain Solutions Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD UPS Supply Chain Solutions Technographics
UPS Supply Chain Solutions is a Transportation organization based in United States,
with around 50000 employees and annual revenues of $13.00 billion.
UPS Supply Chain Solutions operates a diverse technology stack with applications such as
Adobe Connect, DocuSign eSignature and MercuryGate TMS System,
covering areas like Audio Video and Web Conferencing, Digital Signing and Transportation Management.
UPS Supply Chain Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Adobe Systems, DocuSign and MercuryGate International.
UPS Supply Chain Solutions recently adopted applications including
DocuSign eSignature in 2021, Salesforce Sales Cloud in 2021 and Microsoft 365 in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of UPS Supply Chain Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates UPS Supply Chain Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete UPS Supply Chain Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.