Oslo, 181,
Norway
Usbl Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Usbl and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 347 Usbl employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Usbl has purchased the following applications: Enghouse Competella for PBX, VoiP and Phone Systems in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Usbl is running and its propensity to invest more and deepen its relationship with Enghouse Interactive or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Usbl revenues, which have grown to $87.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Usbl intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Enghouse Interactive | Legacy | Enghouse Competella | PBX, VoiP and Phone Systems | Collaboration | n/a | 2015 | 2015 |
In 2015, Usbl implemented Enghouse Competella, a PBX, VoiP and Phone Systems application, to enhance mobile presence and contact-handling for member and customer call handling in Norway. The deployment is cited in Competella marketing materials as a Norway customer reference for mobile presence and contact-handling capabilities.
Enghouse Competella was deployed with module usage inferred from the Competella brochure, specifically Competella Contact Center and Mobile Presence Gateway, to enable presence-aware routing and centralized contact handling. Competella Contact Center capabilities were configured to support queuing, presence-driven routing and agent workstation integration, while Mobile Presence Gateway was used to synchronize mobile endpoints and surface presence signals into contact routing rules. The implementation included configuration of contact-handling workflows and presence rules to prioritize member calls.
Operational coverage focused on member and customer service functions within Usbl, improving contact center and distributed agent handling of incoming calls. The solution integrated with existing telephony infrastructure and mobile devices to bring presence into routing and contact consoles, and governance adjustments emphasized updated contact-handling workflows and presence-based routing policies to align agent availability with member service demand.
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