AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Valcon Croatia Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Visma Legacy Visma EasyCruit Recruiting HCM n/a 2020 2020
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Deskpro Legacy Deskpro Chat Chatbots and Conversational AI AI-Powered Application n/a 2022 2022
In 2022 Valcon Croatia implemented Deskpro Chat as a customer support and CRM deployment, positioning Deskpro Chat within its Chatbots and Conversational AI tooling to handle live customer interactions. The deployment in Croatia, EMEA, focused on live chat engagement and centralized knowledge delivery to reduce inbound ticket volume and accelerate response times. The implementation combined Deskpro Chat live chat with branded Help Centers to operate multiple client-facing brands from a single platform, reflecting multi-brand support and unified agent interfaces. Configuration centered on conversational intake, ticket creation from chat sessions, and agent collaboration capabilities that enable more personal, synchronous support alongside asynchronous ticket handling. Operational coverage targeted customer service and CRM workflows across Valcon Croatia, supporting six client brands from the unified Deskpro Chat environment. The architecture emphasized single-platform orchestration for brand-specific knowledge bases and agent routing logic, enabling agents to service distinct brands without separate toolsets. Governance and rollout aligned agent workflows to the new chat-first model, updating support processes to prioritize live interaction and knowledge base deflection. The case study reports improved ticket deflection and gains in agent productivity, with the Deskpro Chat deployment enabling fewer tickets and faster, more personal responses as part of the operational outcome.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Adobe Systems Legacy Adobe Connect Audio Video and Web Conferencing Collaboration n/a 2019 2019
Collaboration Collaboration 2016 2016
Collaboration Collaboration 2019 2019
Collaboration Collaboration 2022 2022
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Management Content Management 2019 2019
Video Editing Content Management 2023 2023
Web Content Management Content Management 2009 2009
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Account Based Marketing CRM 2020 2020
Digital Advertising Platform CRM 2023 2023
Marketing Analytics CRM 2020 2020
Sales Automation, CRM, Sales Engagement CRM 2022 2022
Tag Management CRM 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2024 2024
IT Service Management ITSM 2024 2024
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apps Development PaaS 2022 2022
Transactional Email PaaS 2021 2021
Transactional Email PaaS 2023 2023
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2015 2015
Application Hosting and Computing Services IaaS 2019 2019
Content Delivery Network IaaS 2022 2022
Content Delivery Network IaaS 2022 2022
Content Delivery Network IaaS 2022 2022
Domain Name System (DNS) IaaS 2016 2016
Domain Name System (DNS) IaaS 2022 2022
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Security (AppSec) CyberSecurity 2021 2021
Identity and Access Management (IAM) CyberSecurity 2023 2023
Secure Email Gateways (SEGs) CyberSecurity 2019 2019
Secure Sockets Layer (SSL) CyberSecurity 2019 2019
Secure Sockets Layer (SSL) CyberSecurity 2021 2021
Secure Sockets Layer (SSL) CyberSecurity 2023 2023
IT Decision Makers and Key Stakeholders at Valcon Croatia
First Name Last Name Title Function Department Email Phone
No data found
Apps Being Evaluated by Valcon Croatia Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Valcon Croatia Technographics

Valcon Croatia is a Professional Services organization based in Croatia, with around 131 employees and annual revenues of $9.0 million.

Valcon Croatia operates a diverse technology stack with applications such as Visma EasyCruit, Deskpro Chat and Adobe Connect, covering areas like Recruiting, Chatbots and Conversational AI and Audio Video and Web Conferencing.

Valcon Croatia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Visma, Deskpro and Adobe Systems.

Valcon Croatia recently adopted applications including New Relic APM in 2024, Atlassian Jira Service Desk in 2024 and Vimeo Online Video Editor in 2023, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Valcon Croatia’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Valcon Croatia’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Valcon Croatia technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.