Bellevue, 98004, WA,
United States
Steam Technographics
Steam Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Steam and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 336 Steam employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Steam has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2011, Zoom for Audio Video and Web Conferencing in 2020, Atlassian Jira Service Desk for IT Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Steam is running and its propensity to invest more and deepen its relationship with Oracle , Zoom Video Communications , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Steam revenues, which have grown to $19.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Steam intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Steam Tech Stack and Enterprise Applications
Steam ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2011 | 2011 |
In 2011, Steam implemented Oracle NetSuite ERP to centralize its finance operations. The deployment targeted core financial management for the company's finance and accounting teams, aligning with the ERP Financial category. With roughly 336 employees, the implementation addressed standardization of accounting workflows at a company level scale.
The Oracle NetSuite ERP deployment included configuration of core financial modules such as general ledger, accounts payable, accounts receivable, billing, revenue recognition, and financial close automation. Configuration emphasized chart of accounts standardization, role based access controls, automated AP/AR workflows, and consolidated financial reporting to support month end activities. Governance centered on finance process ownership and centralized control of accounting configurations, with rollout focused on finance and accounting operational coverage rather than broader functional modules.
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Steam Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Steam implemented Zoom to provide web-based conferencing directly through its public website. The deployment embeds Zoom to deliver Audio Video and Web Conferencing capabilities, exposing meeting join workflows and browser-based audio and video sessions to site visitors and authenticated users.
The implementation centers on core Zoom conferencing functionality, including interactive audio and video sessions, participant controls, and browser join flows, surfaced from Steam's web pages. Administrative governance is managed through Zoom administrative controls for user access and meeting configuration, while the website integration exposes scheduling and join links or embedded meeting clients to support external-facing and internal collaboration use cases.
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Steam ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2018 | 2018 |
In 2018, Steam deployed Atlassian Jira Service Desk as a web-facing support platform. Steam uses Atlassian Jira Service Desk as its IT Service Management solution on the company website to intake customer requests and incidents.
The implementation centers on core IT Service Management capabilities, including ticketing queues, a self-service customer portal, knowledge base publishing, request fulfillment workflows, SLA tracking, and automation rules for routing and escalation. Configuration emphasizes workflow orchestration within Atlassian Jira Service Desk to map incoming web requests to team queues and priority SLAs. The deployment leverages the application’s built-in service desk modules and automation features to standardize intake and processing.
Architecturally the service is web-facing and embedded into the company website for request intake, with the Atlassian Jira Service Desk workflow engine operating as the operational backend. Operational scope is customer-facing support via the website, with service desk agents managing triage, escalation and SLA-driven resolution workflows. Governance focuses on ticket lifecycle controls, knowledge base maintenance, and workflow automation to standardize response handling.
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Steam IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2005 | 2005 |
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Cloud Storage | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Steam CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Steam
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| President | CXO | Finance | ||||
| Chief Operating Officer | CXO | Finance | ||||
| VP of Marketing | VP | Marketing |
Apps Being Evaluated by Steam Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||