Fortaleza, 60110-140,
Brazil
Vector Contact Center Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Vector Contact Center and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 Vector Contact Center employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vector Contact Center has purchased the following applications: Tactium OMNI for Call Center in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vector Contact Center is running and its propensity to invest more and deepen its relationship with Tactium or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vector Contact Center revenues, which have grown to $225.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vector Contact Center intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tactium | Legacy | Tactium OMNI | Call Center | CRM | n/a | 2023 | 2023 |
In 2023 Vector Contact Center implemented Tactium OMNI to strengthen its Call Center operations in Brazil, a deployment cited in Tactium customer testimonials as part of an effort to improve contact center quality and operational control. The implementation targeted agent and supervisory workflows and was positioned to centralize interaction handling across the contact center environment for a company with approximately 900 employees.
The implemented Tactium OMNI configuration emphasized omnichannel and CRM capabilities, deploying Tactium OMNI omnichannel routing and a CRM for agents and supervisors. Functional modules and capabilities implemented included a unified agent interface for handling multichannel interactions, supervisor dashboards for monitoring and coaching, and quality control workflows to support consistent service standards. These functional elements align with Call Center operational terminology such as interaction routing, agent desktop, supervision, and quality monitoring.
Operational coverage focused on core contact center and supervisory teams in Brazil, standardizing agent workflows and strengthening operational control processes. Integrations were aligned with enterprise contact channel and telephony layers and with agent-facing CRM workflows, supporting consolidated interaction histories and supervisor review. The narrative from the vendor testimonial explicitly ties the Tactium OMNI deployment to improved contact center quality and tighter operational control, reflecting a governance emphasis on standardized supervision and quality assurance within Call Center operations.
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||