Verint Systems Inc. (acquired, merge with Calabrio)
175 Broadhollow Rd., Suite 100,
Melville, 11747, NY,
United States
Melville, 11747, NY,
United States
1 631-962-9600
Professional Services
Verint Systems Inc. (acquired, merge with Calabrio) Technographics
Verint Systems Inc. (acquired, merge with Calabrio) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Verint Systems Inc. (acquired, merge with Calabrio) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 Verint Systems Inc. (acquired, merge with Calabrio) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Verint Systems Inc. (acquired, merge with Calabrio) has purchased the following applications: RadiusOne AR Suite for AR Automation in 2020, Benefit Harbor for Benefits Administration in 2018, Oracle Netsuite OpenAir for Professional Services Automation in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Verint Systems Inc. (acquired, merge with Calabrio) is running and its propensity to invest more and deepen its relationship with HighRadius , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Verint Systems Inc. (acquired, merge with Calabrio) revenues, which have grown to $912.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Verint Systems Inc. (acquired, merge with Calabrio) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Verint Systems Inc. (acquired, merge with Calabrio) Tech Stack and Enterprise Applications
Verint Systems Inc. (acquired, merge with Calabrio) ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| HighRadius | Legacy | RadiusOne AR Suite | AR Automation | ERP | n/a | 2020 | 2020 |
In 2020, Verint Systems deployed RadiusOne AR Suite as its AR Automation platform to support accounts receivable operations. The implementation positions RadiusOne AR Suite as the primary application for invoice presentment and collections orchestration within Verint Systems finance functions.
RadiusOne AR Suite was configured to provide core AR Automation capabilities such as electronic invoice presentment, customer self-service billing portals, collections workflow automation, dispute workflow support, and cash application assistance. The deployment emphasizes customer-facing invoice and payment flows because RadiusOne AR Suite is integrated into Verint Systems website to surface statements and enable self-service payment options.
Operational coverage centers on finance, accounts receivable, and collections teams, with the RadiusOne AR Suite instance embedded in external customer interactions and internal AR workflows. The implementation likely enforces role based access and centralized AR queueing to streamline communications between customer service and finance, consistent with AR Automation functional norms.
Governance for the RadiusOne AR Suite deployment was organized around centralized AR process controls and staged adoption across AR and collections stakeholders. The rollout emphasized standardizing collections and invoice presentment processes through the website delivered customer touchpoints and internal workflow automation.
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ERP Financial | ERP |
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2020 | 2020 |
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Expense Management | ERP |
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2018 | 2018 |
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Verint Systems Inc. (acquired, merge with Calabrio) HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benefit Harbor | Legacy | Benefit Harbor | Benefits Administration | HCM | n/a | 2018 | 2018 |
In 2018 Verint Systems implemented Benefit Harbor for Benefits Administration as part of a broader HR Transformation program led by the Global HRIS Lead. The implementation supported open enrollment processes and the setup of new plans and requirements, including the conversion of employee benefit data and the rollout of benefit interfaces to external providers. Verint Systems has approximately 3800 employees and the Benefit Harbor deployment was positioned to operate within the existing HR and payroll ecosystem.
Benefit Harbor was configured to handle core benefits administration workflows, including plan configuration, eligibility rules, enrollment processing, and benefits data conversions used during the move of benefits from Aetna to UMR. The implementation emphasized enrollment automation and provider-facing interfaces to support benefit open enrollments and to re-establish connectivity after the ADP upgrade to Work Force Now version 17. These configuration choices reflect standard Benefits Administration capabilities scaled to Verint Systems operational needs.
The Benefit Harbor implementation was executed alongside integrations and system orchestration with adjacent HR and financial systems already in the environment. Explicit integration touchpoints included provider interfaces to UMR and Aetna, travel interface adjustments with Concur and Traveldoo, and re-implemented interfaces tied to ADP Work Force Now version 17. Reporting and record reconciliation were aligned with existing reporting platforms, with monthly headcount reporting flows to Hyperion and workstreams that interacted with OBIEE and Oracle HCM activities documented by the HRIS team.
Governance for the rollout included documented system processes, business user training, and the automation of hire to retire workflows to stabilize HR operations. The HRIS lead documented processes and developed compliance reporting capabilities including EEO-1 and AAP reports, while supporting ongoing HR initiatives to sustain Benefits Administration operations within Verint Systems. Benefit Harbor was therefore embedded as the central benefits enrollment and administration application within Verint Systems HR landscape, with operational controls and training to support business users.
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Compensation Management | HCM |
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2020 | 2020 |
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Core HR | HCM |
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2020 | 2020 |
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Learning and Development | HCM |
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2009 | 2010 |
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Payroll | HCM |
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2020 | 2020 |
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Performance and Goal Management | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System, Candidate Relationship Management | HCM |
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2020 | 2020 |
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Workforce Planning | HCM |
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2018 | 2018 |
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Verint Systems Inc. (acquired, merge with Calabrio) ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Netsuite OpenAir | Professional Services Automation | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, Verint Systems implemented Oracle Netsuite OpenAir for Professional Services Automation. The deployment targeted Verint's professional services organization and finance teams to centralize project management, resource scheduling, time capture, and billing processes.
Oracle Netsuite OpenAir was configured for standard Professional Services Automation modules including project management, resource management, time and expense capture, and project accounting. Configurations emphasized role based timesheet workflows, utilization tracking, and project budgeting controls. Oracle Netsuite OpenAir was used to enforce consistent project and billing lifecycles across services engagements.
The implementation covered professional services delivery, project managers, consultants, and finance operations within Verint Systems, consolidating scheduling and time capture into a single Professional Services Automation platform. Operational scope emphasized centralized scheduling, standardized billing workflows, and unified project financial records.
Governance was adjusted to centralize project financial controls and timesheet approval workflows, aligning responsibility between project managers and finance. Workflow orchestration within Oracle Netsuite OpenAir enabled standardized project intake, milestone billing triggers, and audit ready time and expense records. The deployment established a single Professional Services Automation system for professional services delivery and project financial management at Verint Systems.
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Verint Systems Inc. (acquired, merge with Calabrio) AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI, Natural Language Processing, Speech Recognition AI | AI-Powered Application |
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2022 | 2022 |
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Verint Systems Inc. (acquired, merge with Calabrio) Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Event Management | Collaboration |
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2018 | 2018 |
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Verint Systems Inc. (acquired, merge with Calabrio) Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2013 | 2013 |
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Verint Systems Inc. (acquired, merge with Calabrio) CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Customer Analytics | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Verint Systems Inc. (acquired, merge with Calabrio) EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2020 | 2020 |
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Verint Systems Inc. (acquired, merge with Calabrio) ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Verint Systems Inc. (acquired, merge with Calabrio) TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Verint Systems Inc. (acquired, merge with Calabrio) PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2015 | 2015 |
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API Management | PaaS |
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2015 | 2015 |
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Test Automation Platform | PaaS |
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2015 | 2015 |
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Test Automation Platform | PaaS |
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2015 | 2015 |
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Test Automation Platform | PaaS |
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2020 | 2020 |
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Verint Systems Inc. (acquired, merge with Calabrio) IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Servers, Storage and Networking | IaaS |
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2023 | 2023 |
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Verint Systems Inc. (acquired, merge with Calabrio) CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Verint Systems Inc. (acquired, merge with Calabrio)
| First Name | Last Name | Title | Function | Department | Phone | |
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President, Chief Executive Officer, and Director | Director | Finance | |
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Chief Financial Officer | CXO | Finance | |
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CIO and SVP | VP | IT | |
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Vice President, Global Customer Experience | VP | Customer Service | |
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Vice President, Customer Support | VP | Customer Service | |
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Vice President, Professional Services and Customer Success | VP | Customer Service | |
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Vice President, Customer Support | VP | Customer Service | |
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Director, Customer Support | Director | Customer Service | |
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Vice President Human Resources | VP | HR | |
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Manager, HRIS | Manager | HR | |
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Senior Payroll Manager | Manager | HR | |
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Human Resources Director | Director | HR | |
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Director, Talent Acquisition | Director | HR | |
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Chief Technology Officer | CXO | IT | |
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QA Manager | Manager | IT | |
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Director of Software Engineering | Director | IT | |
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Director - Software Engineering | Director | IT | |
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Sr. Manager, HR Shared Services | Manager | HR | |
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HR Director & DEI Leader | Director | HR | |
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Vice President Human Resources | VP | HR | |
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Sr. Director, Compensation, Benefits & Compliance | Director | HR | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Verint Systems Inc. (acquired, merge with Calabrio) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Verint Systems Inc. (acquired, merge with Calabrio) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Verint Systems Inc. (acquired, merge with Calabrio) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Verint Systems Inc. (acquired, merge with Calabrio) Technographics
Verint Systems Inc. (acquired, merge with Calabrio) is a Professional Services organization based in United States,
with around 4000 employees and annual revenues of $912.0 million.
Verint Systems Inc. (acquired, merge with Calabrio) operates a diverse technology stack with applications such as
RadiusOne AR Suite, Benefit Harbor and Oracle Netsuite OpenAir,
covering areas like AR Automation, Benefits Administration and Professional Services Automation.
Verint Systems Inc. (acquired, merge with Calabrio) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HighRadius, Benefit Harbor and Oracle.
Verint Systems Inc. (acquired, merge with Calabrio) recently adopted applications including
Netapp Flexclone in 2023, Intelligent Voice in 2022 and Zoominfo Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Verint Systems Inc. (acquired, merge with Calabrio)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Verint Systems Inc. (acquired, merge with Calabrio)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Verint Systems Inc. (acquired, merge with Calabrio) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.