Vertical Communications
1829 E Level St Ste 100,
Dallas, 75207, TX,
United States
Dallas, 75207, TX,
United States
1 214-741-6898
Professional Services
Vertical Communications Technographics
Vertical Communications Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Vertical Communications and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Vertical Communications employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vertical Communications has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2012, 8x8 Contact Center for Call Center in 2024, Spiceworks IT Help Desk for IT Service Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vertical Communications is running and its propensity to invest more and deepen its relationship with Oracle , 8x8, Inc. , NextRoll or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vertical Communications revenues, which have grown to $12.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vertical Communications intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Vertical Communications Tech Stack and Enterprise Applications
Vertical Communications ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012, Vertical Communications implemented Oracle NetSuite ERP to centralize core accounting and finance operations. The deployment focused on ERP Financial capabilities such as general ledger, accounts payable, expense reporting, and financial reporting to align the system with corporate finance workflows and executive reporting needs.
The team managed the accounting software NetSuite and configured expense management and reporting workflows, using Oracle NetSuite ERP to analyze performance trends across different business departments. Operational activities included producing weekly Excel reports for the VP of Finance and leveraging transaction and expense data for trend analysis and departmental comparisons.
Implementation activity also supported governance changes, as staff assisted in creating a new company policy that embedded expense controls into regular reporting and approval workflows. The expense report analysis workstream successfully reduced company spending, and the system configuration reinforced ongoing finance oversight across departments.
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Vertical Communications CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 8x8, Inc. | Legacy | 8x8 Contact Center | Call Center | CRM | n/a | 2024 | 2024 |
In 2024, Vertical Communications deployed 8x8 Contact Center as its Call Center implementation on its website to capture web-initiated customer interactions. The deployment is positioned to support the companys US-based professional services customer engagement and to route inbound web contacts into a centralized contact handling environment.
The implementation uses 8x8 Contact Center in a cloud-hosted virtual contact center architecture, with web embedding on the corporate site to initiate omnichannel sessions. Functional capabilities implemented follow Call Center norms, including omnichannel routing, interactive voice response, automatic call distribution, queuing, and real-time supervision and reporting, all managed through the vendors administrative console.
Operational scope centers on customer-facing business functions such as customer support and sales, with configuration focused on role-based access and contact routing rules appropriate for a 100-employee professional services firm. Governance and operational control are exercised through centralized administration of user profiles, skills-based routing policies, and reporting configuration to align contact flows across internal teams.
8x8 Contact Center is restated in operational terms to clarify the relationship Vertical Communications 8x8 Contact Center Call Center customer support. The setup emphasizes web-to-agent workflows and centralized contact management for customer-facing teams, with capacity and configuration managed through the 8x8 administrative and monitoring tools.
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, Lead Generation | CRM |
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2011 | 2011 |
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Vertical Communications ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Spiceworks | Legacy | Spiceworks IT Help Desk | IT Service Management | ITSM | n/a | 2016 | 2016 |
In 2016 Vertical Communications implemented Spiceworks IT Help Desk as its IT Service Management application. The implementation is surfaced on their website to provide a web-accessible help desk interface for employees and contractors, routing support requests through a centralized ticketing front end. Spiceworks IT Help Desk is used for ticketing, request tracking, and a searchable knowledge base aligned to standard IT Service Management workflows.
Configuration and operational focus emphasized incident and request management, knowledge management, and basic asset inventory functions consistent with the IT Service Management category. Operational scope covered the internal IT department and company end users, consolidating inbound support into a single service desk and formalizing intake and triage processes. Governance changes included role-based access controls and standardized ticket lifecycle procedures to establish consistent service desk workflows.
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Vertical Communications IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2005 | 2005 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Vertical Communications CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Vertical Communications
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Vertical Communications Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Vertical Communications IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Vertical Communications digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Vertical Communications Technographics
Vertical Communications is a Professional Services organization based in United States,
with around 100 employees and annual revenues of $12.0 million.
Vertical Communications operates a diverse technology stack with applications such as
Oracle NetSuite ERP, 8x8 Contact Center and Spiceworks IT Help Desk,
covering areas like ERP Financial, Call Center and IT Service Management.
Vertical Communications has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, 8x8, Inc. and Spiceworks.
Vertical Communications recently adopted applications including
8x8 Contact Center in 2024, Amazon EC2 in 2023 and Google Cloud CDN in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Vertical Communications’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Vertical Communications’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Vertical Communications technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.