VillageMD
125 S. Clark Street, Suite 900,,
Chicago, 60603, IL,
United States
Chicago, 60603, IL,
United States
1 312-465-7900
Healthcare
VillageMD Technographics
VillageMD Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by VillageMD and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20000 VillageMD employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that VillageMD has purchased the following applications: BILL Financial Operations Platform for AP Automation, AR Automation in 2017, Greenhouse ATS for Applicant Tracking System in 2022, Greenway Health EHR for Electronic Health Record in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems VillageMD is running and its propensity to invest more and deepen its relationship with BILL Operations , SAP , Greenhouse or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing VillageMD revenues, which have grown to $3.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for VillageMD intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
VillageMD Tech Stack and Enterprise Applications
VillageMD ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BILL Operations | Legacy | BILL Financial Operations Platform | AP Automation, AR Automation | ERP | n/a | 2017 | 2017 |
In 2017 VillageMD implemented BILL Financial Operations Platform. The deployment introduced AP Automation,AR Automation capabilities and was executed as a company-wide accounts payable system, aligning with an earlier internal lead implementation of Bill.com for AP workflows.
BILL Financial Operations Platform was configured to support standard accounts payable automation workflows, including invoice intake, encoded approval routing, payment execution, and payable ledger processing, while also provisioning accounts receivable automation capabilities consistent with the AP Automation,AR Automation category. Configuration work emphasized centralized invoice review and standardized approval matrices to support multi-entity consolidation and month-end close activities.
The implementation operated alongside existing payroll and expense systems, with ADP used for payroll administration and Concur used for employee expense reimbursement through 2019, and it covered financial operations across more than 100 primary care clinics and 30 plus legal entities. Operational scope included Finance, HR, and operational leadership coordination across U.S. sites, and the finance team used the platform in the context of frequent M&A activity, preparing purchase accounting entries for 15 plus acquisitions closed between 2019 and 2020.
Governance and process restructuring accompanied the rollout, with the accounting organization documenting accounting policies, internal control processes, and account reconciliation workflows. Training and onboarding were embedded in new hire orientation and team expansion efforts, and month-end close discipline supported measurable improvement in close timing, with average close reduced from 12 to 7 days between 2020 and 2021 as part of broader accounting and reporting process enhancements.
|
|
|
|
|
Expense Management | ERP |
|
2017 | 2017 |
|
VillageMD HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2022 | 2022 |
In 2022, VillageMD deployed Greenhouse ATS as its Applicant Tracking System on its corporate careers site. Greenhouse ATS is used to centralize job postings and capture applicant submissions directly from villagemd.com, aligning application intake with the organization's talent acquisition and recruiting functions.
The implementation leverages core Applicant Tracking System capabilities, including job requisition and posting management, candidate tracking and resume parsing, configurable interview workflows, and offer management automation. Configuration work emphasized pipeline orchestration and staged hiring workflows to standardize screening and interview steps, with form-level controls to enforce consistent data capture during application intake. Greenhouse ATS is the system of record for managing candidate pipelines and requisition statuses.
Operational coverage centers on VillageMD recruiting and talent acquisition teams across the United States, providing a consolidated view of open roles and candidate status for hiring managers and recruiters. Governance was structured to formalize requisition approvals, interview orchestration and staged candidate handoffs to enforce consistent hiring processes and compliance with internal recruiting policies. The deployment is surfaced on the corporate website to ensure direct application flows into the Greenhouse ATS instance.
|
|
|
|
|
Core HR | HCM |
|
2015 | 2015 |
|
|
|
|
|
Core HR | HCM |
|
2017 | 2018 |
|
|
|
|
|
HR Service Delivery | HCM |
|
2018 | 2018 |
|
|
|
|
|
Learning and Development | HCM |
|
2023 | 2023 |
|
|
|
|
|
Payroll | HCM |
|
2015 | 2015 |
|
|
|
|
|
Payroll | HCM |
|
2017 | 2017 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2019 | 2019 |
|
|
|
|
|
Time and Attendance | HCM |
|
2015 | 2015 |
|
|
|
|
|
Workforce Scheduling | HCM |
|
2015 | 2015 |
|
|
|
|
|
Workforce Scheduling | HCM |
|
2016 | 2016 |
|
VillageMD ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenway Health | Legacy | Greenway Health EHR | Electronic Health Record | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, VillageMD implemented Greenway Health EHR, an Electronic Health Record deployed to support clinic-level clinical documentation and revenue cycle workflows at its Mesa, AZ clinic. The initial implementation was focused on operationalizing physician billing and accounts receivable processes, providing a unified system for clinicians and billing staff to access the same patient record and payment history.
Greenway Health EHR was configured to support core modules typical of an Electronic Health Record, including clinical documentation, coding support using ICD-10 and CPT, billing and payment posting, and claims denial workflow management. Configuration emphasized coding accuracy and claims adjudication workflows to enable A/R staff to post payments, correct coding issues, and prepare denials for resubmission.
Operational coverage centered on physician billing and A/R functions within the Mesa, AZ clinic, handling first- and third-party payments, short pay claim management, and ongoing monitoring of rejected claims for successful submission. Staff used Greenway EMR system capabilities to reference payer contracts when troubleshooting payment discrepancies and to maintain clinic financial operations through coordinated posting and collections activities.
Governance and process changes were driven by billing team practices, with documented workflows for denied claim resolution, payment plan handling, and rejected claim remediation. Operational outcomes documented in the implementation included a corrected collections process that reduced patient credits by over $150,000 in one month and helped sustain clinic financial viability through improved first- and third-party payment handling.
|
|
|
|
|
Electronic Health Record, Medical Practice Management | ERP Services and Operations |
|
2018 | 2018 |
|
|
|
|
|
Patient Management | ERP Services and Operations |
|
2017 | 2017 |
|
VillageMD Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2021 | 2021 |
|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
VillageMD Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2022 | 2022 |
|
|
|
|
|
Web Content Management | Content Management |
|
2021 | 2021 |
|
VillageMD CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
VillageMD ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
|
VillageMD PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
VillageMD IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
IT Decision Makers and Key Stakeholders at VillageMD
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Director, Talent Operations | Director | HR | |
|
|
|
SVP HR | VP | HR | |
|
|
|
Chief Talent Officer | CXO | HR | |
|
|
|
Vice President, Technology | VP | IT | |
|
|
|
Chief Human Resources Officer and Head of Diversity, Equity and Inclusion | Director | HR | |
|
|
|
CIO / CTO | CXO | IT | |
|
|
|
Administration/Accounts Payable Manager | Manager | Finance | |
|
|
|
CHRO | CXO | HR | |
|
|
|
SVP Talent and Head of DEIB & Experience | VP | HR | |
|
|
|
Director HR | Director | HR | |
|
|
|
Senior Director, Compensation | Director | HR | |
|
|
|
Sr Director, Talent Acquisition | Director | HR | |
|
Apps Being Evaluated by VillageMD Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from VillageMD IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the VillageMD digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD VillageMD Technographics
VillageMD is a Healthcare organization based in United States,
with around 20000 employees and annual revenues of $3.50 billion.
VillageMD operates a diverse technology stack with applications such as
BILL Financial Operations Platform, Greenhouse ATS and Greenway Health EHR,
covering areas like AP Automation, AR Automation, Applicant Tracking System and Electronic Health Record.
VillageMD has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as BILL Operations, Greenhouse and Greenway Health.
VillageMD recently adopted applications including
Workday Learning in 2023, Greenhouse ATS in 2022 and DocuSign eSignature in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of VillageMD’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates VillageMD’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete VillageMD technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.