Virgin Trains East Coast
25 Skeldergate,
York, x, YO1 6DH,
United Kingdom
York, x, YO1 6DH,
United Kingdom
44 34 5722 5333
Transportation
Virgin Trains East Coast Technographics
Virgin Trains East Coast Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Virgin Trains East Coast and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3250 Virgin Trains East Coast employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Virgin Trains East Coast has purchased the following applications: Hornbill Teams for Collaboration in 2018, Mynewsdesk for PR and Media Communication in 2020, Pathwire MailJet for Transactional Email in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Virgin Trains East Coast is running and its propensity to invest more and deepen its relationship with Hornbill , Microsoft , Mynewsdesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Virgin Trains East Coast revenues, which have grown to $556.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Virgin Trains East Coast intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Virgin Trains East Coast Tech Stack and Enterprise Applications
Virgin Trains East Coast Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hornbill | Legacy | Hornbill Teams | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018 Virgin Trains East Coast implemented Hornbill Teams as its Collaboration application. The deployment is visible on the corporate website, where Hornbill Teams functions as a web-accessible collaboration layer for employees and authorized partners.
The Hornbill Teams implementation centers on collaboration primitives common to the category, including team spaces, real-time messaging, file sharing, presence, and task coordination. Configuration focused on workspace provisioning and role-based content permissions to support coordinated operational workflows across connected user groups.
Operational access is delivered through the Virgin Trains East Coast website to support UK operations and frontline staff needing browser-based collaboration. Governance practices emphasize administrative provisioning and role-based access controls to manage memberships and content, aligning Hornbill Teams with existing corporate access patterns and web delivery requirements.
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Collaboration | Collaboration |
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2019 | 2019 |
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Virgin Trains East Coast CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mynewsdesk | Legacy | Mynewsdesk | PR and Media Communication | CRM | n/a | 2020 | 2020 |
In 2020, Virgin Trains East Coast deployed Mynewsdesk to power public newsroom and press communications on its corporate website. Mynewsdesk was provisioned to serve the companys PR and Media Communication needs and to centralize external news publishing for the corporate communications team.
The implementation embedded Mynewsdesk newsroom functionality into the public website, enabling press release publishing, multimedia asset management, and distribution workflows typical of PR and Media Communication platforms. Standard capabilities such as templated press releases, media asset attachments, archive indexing, and scheduled publishing were configured to support ongoing newsflow.
Operational coverage focused on the corporate communications and press office function, using Mynewsdesk as the canonical external news source on the company website. Governance and editorial workflows were established to enforce staged approvals and scheduled releases, aligning newsroom publishing with corporate communications processes.
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Virgin Trains East Coast PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sinch | Legacy | Pathwire MailJet | Transactional Email | PaaS | n/a | 2017 | 2017 |
In 2017 Virgin Trains East Coast deployed Pathwire MailJet to manage Transactional Email originating from its customer-facing website. The implementation centers on Pathwire MailJet handling event-driven messages, including booking confirmations, e-tickets, password resets, and real-time journey notifications tied to web session events and checkout flows.
The deployment leverages Pathwire MailJet SMTP and API delivery patterns and uses template management and personalization capabilities to assemble dynamic transactional content. Functional configuration included templating, variable substitution for passenger and itinerary data, sending domain and DNS configuration for deliverability, and analytics instrumentation to track delivery and engagement at the message level.
Operational scope is primarily the website channel supporting customer communications for UK operations, with usage aligned to reservations and customer service workflows triggered by online transactions and account events. Governance practices focused on template lifecycle, suppression and bounce handling, API key management, and access controls to ensure consistent transactional messaging and operational continuity using Pathwire MailJet as the Transactional Email platform.
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Transactional Email | PaaS |
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2018 | 2018 |
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Virgin Trains East Coast IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Virgin Trains East Coast CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Virgin Trains East Coast
| First Name | Last Name | Title | Function | Department | Phone | |
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Finance Business Partner | Manager | Finance | |
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Senior Finance Business Partner | Manager | Finance | |
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Financial and Operational Audit Manager | Manager | Risk | |
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Managing Director | Director | Finance | |
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Safety & Operations Director | Director | Finance | |
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Travel Consultant | Non Manager | Operations | |
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Senior Procurement and Contracts Manager | Manager | Procurement | |
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People and Reward Manager | Manager | HR | |
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People Director | Director | HR | |
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Payroll Administrator | Manager | Finance | |
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Apps Being Evaluated by Virgin Trains East Coast Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Virgin Trains East Coast IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Virgin Trains East Coast digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Virgin Trains East Coast Technographics
Virgin Trains East Coast is a Transportation organization based in United Kingdom,
with around 3250 employees and annual revenues of $556.0 million.
Virgin Trains East Coast operates a diverse technology stack with applications such as
Hornbill Teams, Mynewsdesk and Pathwire MailJet,
covering areas like Collaboration, PR and Media Communication and Transactional Email.
Virgin Trains East Coast has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Hornbill, Mynewsdesk and Sinch.
Virgin Trains East Coast recently adopted applications including
Amazon CloudFront in 2021, Mynewsdesk in 2020 and Proofpoint Email Security and Protection in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Virgin Trains East Coast’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Virgin Trains East Coast’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Virgin Trains East Coast technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.