Vodafone Idea (Vi)
Birla Centurion, 10th Floor Century Mills Compound Pandurang Budhkar Marg, Worli,
Mumbai, 400030,
India
Mumbai, 400030,
India
91 95 9400 4000
Communications
Vodafone Idea (Vi) Technographics
Vodafone Idea (Vi) Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Vodafone Idea (Vi) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9670 Vodafone Idea (Vi) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vodafone Idea (Vi) has purchased the following applications: Amdocs Customer Experience Suite for OSS/BSS in 2014, Amdocs SmartOps for AI Frameworks and Libraries in 2019, Hyperledger Fabric for Blockchain Platform in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vodafone Idea (Vi) is running and its propensity to invest more and deepen its relationship with Amdocs , Tata Consultancy Services , Cloudera or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vodafone Idea (Vi) revenues, which have grown to $5.03 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vodafone Idea (Vi) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Vodafone Idea (Vi) Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amdocs | Legacy | Amdocs Customer Experience Suite | OSS/BSS | ERP Services and Operations | n/a | 2014 | 2015 |
In 2014, Vodafone Idea (Vi) implemented Amdocs Customer Experience Suite, Category: . The deployment targeted billing automation and service orchestration within the Communications environment, with explicit operational focus on post-paid consumers and enterprise customers and on accelerating the rollout of new services, offers and service plans.
The implementation concentrated on billing operations automation and service monetization capabilities provided through Amdocs Customer Experience Suite, and Amdocs subsequently implemented its Service Monetization suite at Vodafone India in 2015 before signing a multi-year services contract in 2016 to manage and automate operations. Functional coverage included automated billing cycle processing and bill accuracy workflows, and the multi-year services agreement established vendor-led operational management and ongoing automation of billing and service offering workflows, which Amdocs stated improved customer experience and revenue realization.
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OSS/BSS | ERP Services and Operations |
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2019 | 2019 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amdocs | Legacy | Amdocs SmartOps | AI Frameworks and Libraries | AI Development | n/a | 2019 | 2019 |
In 2019, Vodafone Idea (Vi) centralized postpaid retail and enterprise operations by adopting Amdocs SmartOps as part of the Amdocs Service Monetization Software Suite. Apps Category Vodafone Idea Amdocs SmartOps supports consolidation of postpaid billing and service monetization functions across mobile and fixed line business functions for retail and enterprise customers.
The implementation configured Amdocs SmartOps to operate alongside Amdocs Service Monetization Software Suite, leveraging SmartOps capabilities for automation, machine learning driven operational improvement, and continuous DevOps delivery cycles. Amdocs SmartOps was provisioned to support on premise, cloud or hybrid environments, and the engagement emphasized short development and deployment cycles and an adaptation of Site Reliability Engineering methodologies for digitalized operations.
Operational coverage targeted the merged entity postpaid population across retail and enterprise lines, with the project scope explicitly covering mobile and fixed line postpaid services and the consolidation of Idea postpaid operations onto Amdocs platforms. The deployment was executed under a managed services model that had been supporting Vodafone postpaid customers, enabling unified service monetization workflow orchestration and automated billing and customer care integration points as described by the vendor.
Governance and rollout were structured for rapid cutover without business disruption, using SmartOps operational runbooks, SRE influenced incident and reliability controls, and DevOps release cadences to accelerate new plan and bundle introduction. The program was positioned to streamline and further automate and digitalize postpaid operations, with stated outcomes of faster bill delivery, more accurate billing, and a more consistent digital customer experience for the operator's postpaid subscriber base.
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AI Frameworks and Libraries | AI Development |
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2024 | 2024 |
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ML and Data Science Platforms | AI Development |
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2023 | 2024 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hyperledger | Legacy | Hyperledger Fabric | Blockchain Platform | Blockchain | Tanla Platforms | 2021 | 2021 |
In 2021, Vodafone Idea (Vi) implemented Hyperledger Fabric as a core component of a Blockchain Platform deployment led by Tanla Platforms. The engagement centers on the Wisely cloud-based platform co-developed with Microsoft, with Tanla provisioned as the exclusive provider to secure, encrypt and enhance Vi's international messaging traffic.
Hyperledger Fabric is deployed to provide a permissioned ledger, immutable audit trails and a single source of truth across messaging transactions, leveraging Tanla's patented cryptographic technology and the platform's smart contract style orchestration. The implementation aligns blockchain ledger capabilities with a digital marketplace architecture delivered by Comarch Wisely, and builds on Tanla's TRUBLOQ experience that processes approximately 350 billion transactions per year.
Integrations explicitly include Microsofts global network and the Comarch Wisely marketplace, with the platform instrumented to handle the entire international messaging traffic on the Vi network and to serve millions of mobile users in India. The program was scheduled for a phased go-live in Q4 21-22 and is configured to enforce data security, data privacy and regulatory compliance across message delivery pipelines.
Tanla Platforms serves as the implementation partner responsible for provisioning, cryptographic integration and operational handoff, while platform governance emphasizes immutable audit trails and zero dispute settlements for enterprise-to-enterprise settlement workflows. The Wisely deployment with Hyperledger Fabric enables enterprises and suppliers to adopt flexible business models and bespoke solutions connected by secure express routes.
Explicit outcomes stated by the parties include enhanced timely delivery of mission critical messages, strengthened data security and privacy, full traceability through immutable blockchain records and an expected increase in ROI and conversions for global enterprises using the Blockchain Platform.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Security Information and Event Management (SIEM) | CyberSecurity |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at Vodafone Idea (Vi)
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Apps Being Evaluated by Vodafone Idea (Vi) Executives
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FAQ - APPS RUN THE WORLD Vodafone Idea (Vi) Technographics
Vodafone Idea (Vi) is a Communications organization based in India,
with around 9670 employees and annual revenues of $5.03 billion.
Vodafone Idea (Vi) operates a diverse technology stack with applications such as
Amdocs Customer Experience Suite, Amdocs SmartOps and Hyperledger Fabric,
covering areas like OSS/BSS, AI Frameworks and Libraries and Blockchain Platform.
Vodafone Idea (Vi) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Amdocs and Hyperledger.
Vodafone Idea (Vi) recently adopted applications including
TCS HOBS in 2024, Gurucul Platform in 2024 and Cloudera Manager in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Vodafone Idea (Vi)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Vodafone Idea (Vi)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Vodafone Idea (Vi) technographics profile,
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