VolunteerMatch
5424 Sunol Blvd, Suite 10 PMB 1164,
Pleasanton, 94566, CA,
United States
Pleasanton, 94566, CA,
United States
1 717-652-4987
Non Profit
VolunteerMatch Technographics
VolunteerMatch Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by VolunteerMatch and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 VolunteerMatch employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that VolunteerMatch has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2011, Sterling Background Check for BackGround Screening in 2019, Zendesk Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems VolunteerMatch is running and its propensity to invest more and deepen its relationship with Intuit , Sterling Talent Solutions , Culture Amp or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing VolunteerMatch revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for VolunteerMatch intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
VolunteerMatch Tech Stack and Enterprise Applications
VolunteerMatch ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | x | 2011 | 2011 |
In 2011 VolunteerMatch implemented Intuit Quickbooks Enterprise as its ERP Financial solution to centralize finance and accounting operations. The rollout positioned Intuit Quickbooks Enterprise to serve as the primary financial system supporting general ledger consolidation, budgeting, vendor communications, and nonprofit bookkeeping workflows across the organization.
Configuration work focused on core ERP Financial modules, including general ledger, accounts payable, accounts receivable, budget creation and fund accounting constructs appropriate for nonprofit reporting. System setup emphasized chart of accounts alignment for grants and restricted funds, recurring transaction automation for vendor payments, and financial reporting templates to support internal budget reviews.
Operational ownership rested with the finance and accounting teams, with hiring and training expectations aligned to the platform, including candidates experienced in basic office accounting, QuickBooks proficiency, budget creation and vendor communications, and bookkeeping for nonprofits. Governance activities included establishing reconciliations, approval workflows for payables and budgets, and role based access controls to standardize financial processes across VolunteerMatch.
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VolunteerMatch HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2019 | 2019 |
In 2019 VolunteerMatch implemented Sterling Background Check to centralize volunteer screening and compliance workflows. VolunteerMatch implemented Sterling Background Check under the BackGround Screening category to manage volunteer onboarding, identity verification, and pre-assignment clearance for program roles such as Virtual Help Desk and Virtual StoryTent opportunities.
The Sterling Background Check deployment emphasized category-aligned capabilities including criminal history screening, identity verification, electronic consent capture, and automated order management. Configuration included automated background check triggers tied to volunteer sign up and training completion, and workflow rules for adjudication and clearance before assignment to sessions.
Integrations were focused on embedding Sterling Background Check results into VolunteerMatch volunteer onboarding and scheduling workflows, supporting volunteer coordinators who manage shift attendance and session coverage. Operational coverage was within VolunteerMatch operations in the United States and applied to program-level roles that require checks, with per-check fee information surfaced to applicants as part of the application process.
Governance and rollout incorporated mandatory training completion and background check gating for assignment, supervisory oversight for help desk volunteers, and confidentiality controls for participant data. The implementation aligned VolunteerMatch BackGround Screening processes with volunteer program operations, instrumenting screening as a prerequisite step in onboarding and session scheduling workflows.
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Employee Experience | HCM |
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2015 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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VolunteerMatch AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 VolunteerMatch implemented Zendesk Chat on its website. The deployment embeds Zendesk Chat as a web chat widget to provide real time conversational support and volunteer engagement, using the Chatbots and Conversational AI application to enable live chat, proactive messaging, and transcript capture.
Configuration emphasizes category aligned capabilities of Zendesk Chat such as the web chat widget, pre chat capture, routing to agent consoles, canned responses, and conversation logging for audit and follow up. Operational coverage is focused on volunteer outreach and nonprofit partner support, with governance and process controls managed by VolunteerMatch digital engagement and support teams to define agent workflows, escalation paths, and conversational handoff procedures.
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VolunteerMatch Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2011 | 2011 |
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Survey and Questionnaire | Collaboration |
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2015 | 2015 |
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VolunteerMatch CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Community Management | CRM |
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2011 | 2011 |
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CRM | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Donor and Fundraising Management | CRM |
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2011 | 2011 |
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Donor and Fundraising Management | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2011 | 2011 |
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VolunteerMatch ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2011 | 2011 |
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Application Performance Management | ITSM |
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2014 | 2014 |
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VolunteerMatch PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2015 | 2015 |
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VolunteerMatch PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2022 | 2022 |
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VolunteerMatch IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at VolunteerMatch
| First Name | Last Name | Title | Function | Department | Phone | |
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President | CXO | Finance | |
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Chief Technology Officer | CXO | IT | |
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Chief Financial Officer | CXO | Finance | |
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Finance and Administrative Associate | Manager | Finance | |
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Vice President, Talent & Culture | VP | HR | |
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Chief Executive Officer | CXO | Finance | |
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Director of Operations | Director | Finance | |
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Apps Being Evaluated by VolunteerMatch Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from VolunteerMatch IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the VolunteerMatch digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD VolunteerMatch Technographics
VolunteerMatch is a Non Profit organization based in United States,
with around 300 employees and annual revenues of $50.0 million.
VolunteerMatch operates a diverse technology stack with applications such as
Intuit Quickbooks Enterprise, Sterling Background Check and Zendesk Chat,
covering areas like ERP Financial, BackGround Screening and Chatbots and Conversational AI.
VolunteerMatch has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Intuit, Sterling Talent Solutions and Zendesk.
VolunteerMatch recently adopted applications including
Airtable in 2022, Hubspot Marketing Automation in 2021 and Amazon EC2 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of VolunteerMatch’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates VolunteerMatch’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete VolunteerMatch technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.