Wacoal Direct Corp.
50 Polito Ave,
Lyndhurst, 7071, NJ,
United States
Lyndhurst, 7071, NJ,
United States
1 201-933-8400
Retail
Wacoal Direct Corp. Technographics
Wacoal Direct Corp. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Wacoal Direct Corp. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Wacoal Direct Corp. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wacoal Direct Corp. has purchased the following applications: LivePerson Conversational Cloud for Chatbots and Conversational AI in 2015, Microsoft 365 for Collaboration in 2018, Adobe Dynamic Media Classic (ex Adobe Scene7) for Content Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wacoal Direct Corp. is running and its propensity to invest more and deepen its relationship with LivePerson , Microsoft , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wacoal Direct Corp. revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wacoal Direct Corp. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Wacoal Direct Corp. Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Wacoal Direct Corp. deployed LivePerson Conversational Cloud as a Chatbots and Conversational AI solution on its customer-facing website. The LivePerson Conversational Cloud was provisioned as an embedded web chat widget to handle on-site customer interactions, focusing on e-commerce and customer service workflows for the United States site.
Configuration emphasized conversational messaging capabilities, including automated responses, intent classification, session management, and live agent escalation to support product inquiries and order assistance. The implementation used platform-native conversation analytics and logging for operational monitoring, with governance processes established for conversation scripts, escalation rules, and conversational design tuning to manage agent handoff and message templates.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Wacoal Direct Corp. deployed Microsoft 365 as its Collaboration platform. The implementation centralized cloud-hosted productivity and collaboration tools for the retailer's US corporate and e-commerce operations, positioning Microsoft 365 as the primary Collaboration environment for office users and content authors.
The Microsoft 365 implementation emphasized core Collaboration capabilities, including Exchange Online for enterprise email, SharePoint Online for content management and intranet publishing, Microsoft Teams for synchronous collaboration and meetings, and OneDrive for personal file synchronization and sharing. Configuration work focused on tenant-level administration, role-based access controls, and content publishing workflows consistent with enterprise Collaboration practices.
Microsoft 365 services are surfaced on the company website, indicating integration between the corporate web estate and Microsoft 365 content and communication services for public and internal-facing content workflows. Operational coverage included marketing, merchandising and corporate support functions, with governance managed through Microsoft 365 administrative controls and content governance policies to standardize collaboration and content lifecycle management.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Dynamic Media Classic (ex Adobe Scene7) | Content Management | Content Management | n/a | 2017 | 2017 |
In 2017, Wacoal Direct Corp. deployed Adobe Dynamic Media Classic (ex Adobe Scene7). The implementation uses Adobe Dynamic Media Classic (ex Adobe Scene7) in the Content Management category to deliver rich product imagery and media on the company website.
Configuration emphasizes dynamic imaging and on demand rendering capabilities, including template driven image variants, device aware delivery, and a centralized asset library for media management aligned to retail product catalogs. The implementation is connected to the web storefront and front end content workflows to support merchandising, marketing, and e-commerce content publication, with governance focused on asset lifecycle controls, template catalogs, and standardized naming and approval processes.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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eCommerce | eCommerce |
|
2016 | 2016 |
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eCommerce | eCommerce |
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2014 | 2014 |
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Personalization and Product Recommendations | eCommerce |
|
2019 | 2019 |
|
SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Order Management | SCM |
|
2021 | 2021 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Customer Data Platform | CRM |
|
2020 | 2020 |
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Customer Experience | CRM |
|
2021 | 2021 |
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Digital Advertising Platform | CRM |
|
2013 | 2013 |
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Digital Advertising Platform | CRM |
|
2016 | 2016 |
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Digital Advertising Platform | CRM |
|
2018 | 2018 |
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Marketing Analytics | CRM |
|
2020 | 2020 |
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Marketing Analytics | CRM |
|
2020 | 2020 |
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Marketing Analytics | CRM |
|
2021 | 2021 |
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Marketing Analytics, Data Management Platform | CRM |
|
2017 | 2017 |
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Marketing Automation | CRM |
|
2016 | 2016 |
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Marketing Automation | CRM |
|
2018 | 2018 |
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Partner Relationship Management | CRM |
|
2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
|
2016 | 2016 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
|
2021 | 2021 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
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Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
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Content Delivery Network | IaaS |
|
2012 | 2012 |
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Content Delivery Network | IaaS |
|
2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Wacoal Direct Corp.
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Wacoal Direct Corp. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Wacoal Direct Corp. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Wacoal Direct Corp. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Wacoal Direct Corp. Technographics
Wacoal Direct Corp. is a Retail organization based in United States,
with around 500 employees and annual revenues of $100.0 million.
Wacoal Direct Corp. operates a diverse technology stack with applications such as
LivePerson Conversational Cloud, Microsoft 365 and Adobe Dynamic Media Classic (ex Adobe Scene7),
covering areas like Chatbots and Conversational AI, Collaboration and Content Management.
Wacoal Direct Corp. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LivePerson, Microsoft and Adobe Systems.
Wacoal Direct Corp. recently adopted applications including
Narvar Track in 2021, Hotjar in 2021 and Wingify VWO in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Wacoal Direct Corp.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Wacoal Direct Corp.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Wacoal Direct Corp. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.