St. Paul, 55113, MN,
United States
Warners' Stellian Appliance Co. Inc. Technographics
Warners' Stellian Appliance Co. Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Warners' Stellian Appliance Co. Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 Warners' Stellian Appliance Co. Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Warners' Stellian Appliance Co. Inc. has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2018, Quiq Bots & AI for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Warners' Stellian Appliance Co. Inc. is running and its propensity to invest more and deepen its relationship with Oracle , IBM , Visa or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Warners' Stellian Appliance Co. Inc. revenues, which have grown to $38.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Warners' Stellian Appliance Co. Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Warners' Stellian Appliance Co. Inc. Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Warners' Stellian Appliance Co. Inc. implemented Oracle NetSuite ERP as an ERP Financial solution to centralize finance and accounting across its retail footprint. The deployment targeted corporate finance and store-level accounting for 11 physical stores and more than 300 end users, with the Saint Paul IT team serving as primary implementation and operational ownership.
The Oracle NetSuite ERP implementation focused on core ERP Financial capabilities, including general ledger configuration, accounts payable, accounts receivable, billing and cash management, and centralized financial reporting. Configuration work emphasized a consolidated chart of accounts and period close workflows to support retail accounting and multi-location transaction flows consistent with order to cash and procure to pay processes.
Operational coverage extended across finance, purchasing, store operations and IT, with the IT manager directly involved in project management, vendor coordination, and day to day systems support. The team produced IT documentation and policies, maintained Windows Server, Active Directory and Exchange environments, and provided desktop and network support to sustain the Oracle NetSuite ERP environment for store and headquarters users.
Governance was instrumented through internal project management led by the IT manager working with senior managers, documented IT policies and operational procedures, and ongoing technical ownership for system maintenance and support. The deployment narrative centers on IT driven configuration, finance process standardization and centralized ERP Financial controls delivered via Oracle NetSuite ERP.
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Expense Management | ERP Financial Management |
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2019 | 2019 |
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Payment Processing | ERP Financial Management |
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2007 | 2007 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quiq | Legacy | Quiq Bots & AI | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Warners' Stellian Appliance Co. Inc. implemented Quiq Bots & AI. The Quiq Bots & AI deployment falls under the Chatbots and Conversational AI category and was applied to frontline customer service channels to automate and augment incoming Quiq chats and text interactions alongside existing phone and email workflows.
Configuration emphasized conversational routing and intent detection to capture service request details and triage common warranty and repair inquiries, with predefined response templates and escalation paths to live agents. The implementation supported chatbot-assisted appointment scheduling and scripted prompts to collect repair information required for submitting exchange, part, and labor concession requests to manufacturers.
Operationally the system is used by the customer service team at the Saint Paul, MN site and is embedded in daily service operations for handling chat and text contacts, coordinating service scheduling with manufacturers and internal technicians, and documenting in-channel case details. Agents use Quiq Bots & AI in conjunction with their email and phone channels to maintain the organization’s 24 hour response turn time for multiple inboxes and to support high volume inbound handling.
Rollout and governance centered on agent training and workflow updates, with monthly appliance and repair training continuing as part of operational readiness, and formalized escalation rules to route complex cases from bots to human representatives. The implementation narrative reflects a conversational automation approach aligned to customer service intake, routing, and scheduling processes rather than back office transaction systems.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Warners' Stellian Appliance Co. Inc. implemented Microsoft 365. The deployment positioned Microsoft 365 as the primary Collaboration platform and is referenced as part of the company web presence.
The implementation leveraged core Microsoft 365 capabilities common to Collaboration use cases, including Exchange Online for corporate email, Microsoft Teams for chat and meetings, SharePoint Online for centralized content and intranet functions, OneDrive for Business for personal file sync, and the Office productivity suite for document creation and coauthoring. Configuration emphasized document collaboration, real time communications, and centralized content management consistent with Collaboration workflows.
Operational coverage extended across retail operations, merchandising, customer service, and corporate administration for the companys roughly 350 employees. Tenant level governance was established with centralized user provisioning, role based access controls, and baseline security and compliance settings to manage collaboration workflows and administrative oversight.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Engagement, Customer Loyalty | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Warners' Stellian Appliance Co. Inc.
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| No data found | ||||||
Apps Being Evaluated by Warners' Stellian Appliance Co. Inc. Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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