Waterco
36 South Stree,
Rydalmere, 2116, NSW,
Australia
Rydalmere, 2116, NSW,
Australia
61 2 9898 8600
Manufacturing
Waterco Technographics
Waterco Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Waterco and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 989 Waterco employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Waterco has purchased the following applications: Epicor ERP for ERP Financial in 2012, Epicor EAM for Enterprise Asset Management in 2015, Pimcore PIM for Product Information Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Waterco is running and its propensity to invest more and deepen its relationship with Epicor , Stripe , Pimcore Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Waterco revenues, which have grown to $160.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Waterco intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Waterco Tech Stack and Enterprise Applications
Waterco ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor ERP | ERP Financial | ERP | n/a | 2012 | 2013 |
In 2012, Waterco implemented Epicor ERP in the ERP Financial category to centralize financial and operational processes across its manufacturing operations. The deployment of Epicor ERP was positioned to improve overall operational efficiency and to provide greater visibility into inventory and order status for both internal and external stakeholders.
The Epicor ERP implementation included inventory management capabilities configured to manage stock levels and item mix, order management functions to surface back order and order status information, and sales force automation together with a customer relationship management module to deliver required customer intelligence to sales teams. The package also established reporting and dashboarding capabilities to extract meaningful information for business decision making.
Waterco completed a phased rollout with the first phase deployed across Malaysia, Australia and New Zealand, and plans to extend Epicor ERP to China, the US, Canada and the UK. The ERP implementation covered finance, inventory control, sales and customer service workflows, and was assisted by IT consultancy Biscit, which supported the implementation process and regional rollouts.
Governance and process changes focused on providing sales teams with consolidated customer data and establishing reporting routines and dashboards for operational control. Reported outcomes include improved ability to manage inventory mix and stock levels, enhanced transparency on back orders and order status, and a foundational platform for continued improvement of internal processes.
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Payment Processing | ERP |
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2021 | 2021 |
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Waterco ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor EAM | Enterprise Asset Management | ERP Services and Operations | n/a | 2015 | 2016 |
In 2015, Waterco implemented Epicor EAM across its operations in Australia, Malaysia and New Zealand, establishing a foundation for subsequent rollouts to China, the US, Canada and the UK. Epicor EAM was introduced as an Enterprise Asset Management application to centralize asset, inventory and order information across the deployed sites.
The implementation configured inventory management and order status capabilities to provide visibility into back orders and stock mix, and it incorporated sales force automation and a customer relationship management module to deliver customer and order context to external and internal sales teams. Epicor EAM was also used to begin building reports and dashboards, enabling extraction of meaningful operational information for decision making.
Waterco engaged IT consultancy Biscit to assist during the ERP implementation process, supporting configuration, data consolidation and the initial regional rollout. Operational coverage explicitly included sales and customer-facing functions as well as inventory control workflows, creating a single system of record for order status and stock availability across the first-phase regions.
Governance and rollout followed a phased regional approach, with the first phase completed in Malaysia, Australia and New Zealand and additional phased deployments planned for China, the US, Canada and the UK. Report and dashboard development was emphasized as a governance capability to standardize metrics and support ongoing process improvement, and stated outcomes included improved overall efficiency, better inventory management and enhanced customer visibility into back orders and order status.
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Manufacturing ERP | ERP Services and Operations |
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2012 | 2013 |
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Waterco eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pimcore Software | Legacy | Pimcore PIM | Product Information Management | eCommerce | n/a | 2017 | 2017 |
In 2017 Waterco implemented Pimcore PIM for Product Information Management on its public website, centralizing product data and serving as the authoritative product catalog for online product listings. The deployment focused on consolidating product records, attributes, and classification to support the company website and associated catalog publishing workflows.
The Pimcore PIM implementation included configuration of a product master data model, attribute set management, variant handling, and catalog structuring consistent with Product Information Management best practices. Pimcore PIM was configured to support data validation and enrichment workflows, and to link product records with associated digital assets for richer web presentation.
Integration work centered on publishing product content from Pimcore PIM to the Waterco website, using Pimcore export pipelines and web service interfaces to update online product pages and catalog feeds. Operational coverage emphasized product and marketing teams responsible for catalog content, with the PIM serving as the single source of truth for website product information.
Governance measures included enforcement of attribute taxonomies, editorial approval workflows, versioning controls, and data quality rules to standardize product information prior to publication. The implementation oriented Waterco toward structured Product Information Management practices, aligning application configuration and governance to ongoing catalog maintenance and web publishing processes.
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Waterco CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Sales Automation | CRM |
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2023 | 2023 |
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Waterco IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Waterco
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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IT Manager for Australia & New Zealand | Manager | IT | |
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General Manager | Director | Operations | |
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Chief Financial Officer | CXO | Finance | |
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Chief Operating Officer | CXO | Operations | |
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Apps Being Evaluated by Waterco Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Waterco IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Waterco digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Waterco Technographics
Waterco is a Manufacturing organization based in Australia,
with around 989 employees and annual revenues of $160.0 million.
Waterco operates a diverse technology stack with applications such as
Epicor ERP, Epicor EAM and Pimcore PIM,
covering areas like ERP Financial, Enterprise Asset Management and Product Information Management.
Waterco has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Epicor and Pimcore Software.
Waterco recently adopted applications including
SugarCRM Sugar Sell in 2023, Stripe Payments in 2021 and Newfold Digital Hostopia Australia in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Waterco’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Waterco’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Waterco technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.